Management System Maintenance

Email: ************@*****.***

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Objective

To find a career in Technical Communications or Graphic Design

Experience

****-******* *** ******** *********** Arlington, TX

Senior Technical Writer/TrainerProvide documentation and client training on 9 products across 3 platforms.Mentor and assist writers in documentation theory and department templates.Develop graphics for documentation, flyers, and RSS feeds.Responsible for special projects and development. Developed and designed Pinnacle’s Learning Management System. https://elearning.pinncorp.com Research and report on trends in the Technical Communication field.

AccomplishmentsGenerated 60 percent of department revenue in 2008.Worked on team developing an Agile process to replace current SDLC Water flow model.Researched and implemented single-sourcing in department.Developed documentation template for How Do I task based documentation.Proposed and developed online training model.Received numerous Spot Awards, Employee of the month 2006, Employee of the Quarter Q4 2007, and Employee of the year 2009.

2004-2006 Nelson Treatment Center Denton, TX

Resident Counselor SupervisorResponsible for therapeutic intervention to help children establish healthy life goals.Managed team to ensure therapy plans where administered consistently and correctly.

2002-2004 UNT Housing Denton, TX

Resident Assistant / Maintenance SupervisorResponsible for resident safety and university involvement.Received awards for diversity and exceptional performance.Managed a 10-20-person crew.

2000-2002 Abbott Labs Irving, TX

Informational Services InternResponsible for computer maintenance and repair, as well as special projects.Received 2 letters of recommendation and commendations.

Education

2000-2004 University of North Texas Denton, TXGeneral Studies with fields of Computer Science, Technical Writing, and Psychology .

Skills/Software

ExpertAdobe Suite – Captivate, Photoshop, RoboHelp, Acrobat, DreamweaverMS Office – Word, Excel, PowerPoint, Outlook, VisioWindows OS – IT Level knowledge and experience.Moodle (learning Management System)

ExperiencedAdobe Suite – Flash, FramemakerDatabase Software – MS SQL, Sybase ASA

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