Quality Assurance Customer Service
Resume:
Sylvia (Gail) Bevan
Bradford, Ontario
L3Z 1N2
***********@******.***
OBJECTIVE: Seeking a challenging position within your organization where I can utilize my skills, abilities and experiences
SKILLS & ABILITIES:
Several years of experience working in a fast paced manufacturing/fabrication environment as a Quality Control Analyst/ClerkExceptional experience in clerical & administration duties Computer literacy in Word AS400, Access, Excel and Data EntryLeadership skills with the ability to take on new challenges Dedicate team player who likes to inspire and motivate othersExcellent problem solving and organizational skillsSelf-confident individual who is very proud of her accomplishments
EMPLOYMENT HISTORY:
1986-1997
1999-2010 Crown Metal Packaging L.P. Concord, Ontario
POSITION: QUALITY ASSURANCE ANALYST/CLERK GROUP LEADER
DUTIES:
Performed inspection on gauges or instruments in accordance with required proceduresAnalyzed inspection data and established quality level in the acceptability of productPerformed on-line diagnostic testing for product quality Processed all customer sample request, paperwork for Canadian & International ordersPrepared BOL for samples shippedCoordinated with accounting, labour & material charges for the Quality Assurance Department Prepared month end, daily reports and input data in computer base programsExecuted safety audits, STOPS & SPIDER audits throughout the plantPerformed all clerical and administration duties for the QA Department.Executed Process Control Material, Mock Recall using inventory tracking program, Container Component, Gage R&R Audits for Corporate AuditPracticed Good manufacturing Practices.Performed quarterly inventory plant wide.Wrote ISO procedures for the QA departmentInvestigated customer complaintsPerformed QA Manager duties in his absence
MANUFACTURING:
Total responsibility of the product quality during shift. Prepared detailed reports, recording any deviations from specifications. Coordinated with set-up personnel for immediate correction of noted discrepancies.Analyzed data & test samples
Sylvia (Gail) Bevan Page 2
PRODUCTION CLERK (Can Assembly Department)
(April 1997 – July 1999)
- Total responsibility of production numbers made during each 24 – hour period.
- Recorded all data into AS400, excel programs. Handled month end closures for
accounting department.
- Worked closely with Customer Service Department on production requirements.
- Completed all clerical duties for Assembly Department.
- Prepared all order docket stencils and colour standard tolerances for order being
processed.
- Updated all ISO procedures.
- Kept inventory of incoming supplies.
- Ordered supplies for department use.
- Recorded & traced all plant scrap material.
EDUCATION & TRAINING:
SPC, Fundamentals of Quality Assurance, Principles of Quality Assurance, Management of Quality Assurance Certification, Centennial College, Toronto, ONAdvanced Excel Computer Certification, Centennial College, Toronto, ONWHMIS, Health & Safety Training, Concord, ONSPC (Statistical Process Control), Process Improvement Training, Concord, ONNorthwest Analytical Quality Analyst Courses, Concord, ONCommunication & Interpersonal Skills Training, Concord, ON
KNOWLEDGE & SKILLS: (Company Base Training)
Access Nut Plus Data Base SystemWord---Gage Base/Gauge TrakExcel---Various Spread Sheets Etc:Tools & Equipment Digital/Dial Measuring Gauges, Verniers and
Hardness Testers
REFERENCES AVAILABLE UPON REQUEST
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