Engineer Software
Resume:
Charlie Muscato
Email: *********@********.***
Address: * ********* ****
City: West Chester
State: PA
Zip: 19382
Country: USA
Phone: 443-***-****
Skill Level: Experienced
Salary Range: $95,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charlie Muscato, Page PAGE 2
H: 610-***-**** ( M: 443-***-**** ( ********@*******.***
Charlie Muscato, Page NUMPAGES 3
H: 610-***-**** ( M: 443-***-**** ( ********@*******.***
Charlie Muscato
West Chester, PA 19382 H: 610-***-**** M: 443-***-**** ********@*******.***
Bachelor of Science Electrical Engineering Technology
Senior Systems Engineer
Systems Design, Development, Implementation, & Support
A hands-on IT professional with a 20-year career deploying, optimizing, and administering complex environments to global test centers..
A producer of solid solutions on-time and on-budget.
Work with customers to define needs, evaluate issues, and implement solutions.
Able to plan and oversee projects from initial requirements gathering through design, development, testing, and delivery.
Recognized for assessing problems and systems requirements and developing creative solutions to solve challenging business needs.
Specialized expertise in developing tools and scripts to automate manual administrative functions and enhance data, software, and hardware distribution.
Professional Experience
Prometric, Inc. - Baltimore, MD 1998 to October 2011
Systems Engineer (2004 to October 2011)
Responsible for the design, implementation, and support of in-house and third-party software and the delivery of content to global test sites. Maintain and foster technical relationships with some of the company's largest clients.
Collaborate extensively with business clients to build, implement, and support interfaces. Ensure optimal integration and information access between clients' systems and internal Administration infrastructure. Evaluate and certify clients' software, create and execute test plans, develop installations scripts for electronic software distribution, and resolve all integration issues. Continuously deploy new tools and technologies into the integration testing and production platforms to enable the delivery of multi-media and rich-text content.
Lead Engineer overseeing the setup of 2 eCommerce web sites, one in the UK and one in Ireland. Reduced help desk calls by 50%.
Worked with Barclays Bank to setup credit and debit card systems.
Project lead that selected, tested, and implemented OFAC compliancy software.
Designed and implemented company's 1st Internet testing drivers, enabling 2 key clients to automatically download content to candidates on-line.
Integration and QC work done on labs running W2k server with workstations running VMWare 5.5 and Windows XP host. VM workstations running customized version of WinXP.
In 2006 presented a paper to Network Engineering on the use of VMWare workstations and servers as a means of optimizing and standardizing test center equipment.
Modify interfaces to generate logs and create custom messages for troubleshooting.
Used automated scripting to set up IIS 5.0 and IIS 7.0
Oversaw the deployment of Flash, PDF Viewer, and Java tools to meet evolving content delivery needs.
Integrated and implemented 2 java based drivers for FINRA and National Board of Medical examiners
Recognized as Subject Matter Expert (SME) within third-party integration, providing support to global clients.
Maintain and foster professional relationships with FINRA, NBME, and CPA.
Integration Engineer (1998 to 2004)
Research, recommend, and facilitate the introduction of new technologies, tools, and best practices to enhance test delivery services. Led team of 4 Technicians in rolling out new environments, developing scripts to automate administrative functions. Built interfaces between external clients' testing systems and global test centers to enable continued business growth.
Oversaw the complete upgrade of a Windows 3.1 environment with dumb terminals to Windows 98 desktops and the deployment of new software and tools across 500 global sites.
Led the migration to Windows 2000 Active Directory structure to enhance the delivery of testing services.
Deployed new Electronic Software Distribution platform.
Developed tools to automatically download and install software to servers and workstations across global test sites.
Evaluated, recommended, and led the subsequent implementation of ManagedSoft software to replace ConnectRemote, enhancing the delivery, installation, and management of applications, upgrades, and patches.
Provided dedicated technical leadership and expertise to develop custom interfaces to integrate 3 new external clients into environment.
Partnered with pharmaceutical client to enable the launch of 32-bit application within a 16-bit environment, providing client with the means to deliver pharmacist certification testing.
The Southern Company - Atlanta, GA 1997 to 1998
Information Resource Analyst
Originally retained as a Contractor and brought in as an employee to oversee the upgrade, enhancement, and administration of multi-platform Windows, UNIX, and Mainframe environment supporting the Marketing Group.
Provided dedicated hardware, software, and networking support to more than 100 users.
Led the migration of server and desktop environment to Windows NT architecture, increasing overall uptime of applications and services.
Interim Technologies, Inc. - Tucker, GA 1996 to 1997
Contract Support Analyst
Led the migration of desktop environment from Windows 3.1 to 95 for Crawford & Company client.
Team member charged with defining and implementing strategy to rollout new computing environment to branch offices throughout Atlanta. Provided hardware and software support for all issues.
Successfully deployed and configured desktops, including integration with Mainframe and AS/400 systems.
Developed script to automatically install and configure software into desktops, reducing administration costs.
Coopers & Lybrand - Atlanta, GA 1996
IT Analyst
Assessed technology needs and provided solutions, network design and deployment, hardware and software support, and problem analysis and resolution.
Moved from Token Ring to Ethernet architecture.
Developed tools to automate the installation of TCP/IP drivers and software using Lotus Notes.
Everen Securities - Chicago, IL 1995
PC Support Specialist
Provided desktop support to more than 700 users across Novell environment.
Installed, configured, and administered desktops and peripherals, including back-up, security, and patches/updates.
Designed, developed, and implemented standardized desktop configuration for users within the Marketing Department.
NBS Imaging Systems, Inc. - Glen Burnie, MD 1993 to 1994
Field Engineer / Team Leader
Led effort to install and configure the 1st digital imaging system for the Maryland Department of Motor Vehicles to enable the creation of over-the-counter drivers licenses.
Liaison between internal corporate and client to deploy and integrate new system and associated hardware with existing point of sale system at DMV offices throughout the State. Installed, repaired and maintained network infrastructures, desktops, and imaging systems. Developed software and batch files for automatic upgrades.
** Previous experience as Engineering Specialist within the R&D Pilot Plant **
Production Specialist for Mobil Chemical Company, a plastic processing facility **
Educational Background
DeVry Institute of Technology, Atlanta, GA
Bachelor of Science in Electronic Engineering Technology
3.47 / 4.0
Technology Proficiency
.NET framework, C#, Visual Basic, VBScript, C, Assembler
MSI installer, Wise for Windows Development Tools
Managesoft Distribution
Server 2000, Server 2003, and Server 2008
MS Windows XP and Windows7, VMWare Workstation
MS Office Suite, MS SQL Server Database
Continued
Continued
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