Manager Human Resources
Resume:
Joanie Melchert
Email: *********@********.***
Address: **** ******** ******
City: Anchorage
State: AK
Zip: 99515
Country: USA
Phone: 907-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RESUME OF JOANIE MELCHERT
1608 Bellevue Circle, Anchorage, Alaska 99515
907-***-**** (Home / Cell)
*********@*******.***
LIBERTY MUTUAL INSURANCE ANCHORAGE, AK
TEAM MANAGER / OFFICE OPERATIONS MANAGER (OOM) October 2010 to Present
7 direct reports. Focus of responsibility: Quality claims outcomes, work product management, manage loss outcomes, customer service, develop strong performers, operational leadership.
* As OOM - Coordinate Business Continuity Program, Office Administration, Real Estate / Facility Management, Safety and Health, Office Security.
CASE MANAGER III May 2003 to October 2010
Investigate, process and manage workers' compensation claims in accordance with State of Alaska law and company policies and procedures.
* Coordinate actions with claimants, medical providers and employers to ensure claims management.
* Consult with internal and outside counsel to manage litigated claims.
* Financial management of cases.
ALASKA COMMUNICATIONS SYSTEMS, ANCHORAGE, AK
SENIOR COMPENSATION, BENEFITS AND DISABILITY MANAGEMENT COORDINATOR May 1999 to April 2003
Administer and supervise a broad variety of HR activities including:
* Train and guide managers and supervisors on the proper application of FMLA.
* Administer FMLA and leave without pay programs.
* Coordinate requirements between employees, medical service providers and physicians.
* Administer employee benefit programs including open enrollments, new enrollments, benefit calculations, training and promotion.
* Administer compensation, benefit and leave programs as provided for in the collective bargaining agreement. Conduct cost benefit analysis between Union & non-Union benefit programs.
* Administer COBRA and Disability (LTD/STD) programs.
* Develop position descriptions.
* Conduct compensation analysis for union represented and non-represented positions.
* Conduct workplace investigations into employee relations, labor agreement and harassment and discrimination complaints and advise on corrective and disciplinary actions.
* Coordinate and consult with Union representatives to resolve workplace issues and grievances.
SENIOR HR ASSISTANT October 1998 to May 1999
Perform general HR activities including:
* Assist with collective bargaining agreement administration including interpretation and complaint resolution.
* Assist with workplace investigations into employee relations, labor agreement and harassment and discrimination complaints and advise on corrective and disciplinary actions.
* Assist with arbitration/civil litigation process.
* Prepare presentations for the Board of Directors under management direction.
* Maintain critical and confidential records.
PMC/FRONTEC JOINT VENTURE, ELMENDORF AFB, AK
HUMAN RESOURCES COORDINATOR August 1997 to November 1998
Perform all HR functions for the Alaska Radar System Project including:
* Administer collective bargaining agreement including interpretation and complaint resolution
* Manage all HR support operations
* Negotiate single labor agreement with three Unions, ensuring compliance with Service Contract Act requirements.
* Administer recruiting activities, benefits and compensation for represented and non-represented employees.
* Train and guide management on employee and labor relations issues including discipline and terminations.
* Coordinate and co-chair quarterly Employee Relations Committee meetings.
PIQUNIQ MANAGEMENT CORPORATION (PMC), ANCHORAGE, AK
HUMAN RESOURCES ADMINISTRATOR October 1992 to August 1997
Administer a wide variety of HR programs and activities including:
* Medical benefits - enrollment, COBRA, reconciliations, cost/benefit analysis, trending analysis.
* Coordinate with various insurance firms and negotiate insurance rates and benefits.
* Conduct compensation surveys to determine competitive wage and benefits.
* Establish and administer Corporate and project specific compensation plans.
* Process and administer workers compensation claims including coordination with medical service providers and carrier.
* Process unemployment claims and represents Company at unemployment hearings.
* Manage recruiting and employment activities including developing sources of qualified applicants.
* Administer Native Shareholder hiring and training plans.
* Complete EEO reporting.
* Assist with the establishment, implementation and maintenance of personnel policies and procedures.
* Counsel employees, Supervisors, and Managers on employee relation's issues.
* Oversee the responsibilities of two direct reports.
* Acted as HR Manager Oct 93 to Jul 94.
HUMAN RESOURCES ASSISTANT January 1991 to September 1992
Assisted with a wide variety of HR activities in compensation, benefits, record keeping, recruitment and employee relations.
EDUCATION
UNIVERSITY OF PHOENIX Jul 1999 to present
Distance Learning (On-line) Program - BSBM in progress with 58 credit hours completed.
UNIVERSITY OF ALASKA, ANCHORAGE Aug to Dec 1996 and Sep 1986 to Nov 1987
PIMA COLLEGE, Tucson AZ Jan 1988 to May 1988
SERVICE HIGH SCHOOL, Anchorage, AK Graduated
OTHER SKILLS AND TRAINING
Computer Skills
ECM/EDM
Bocomp
Microsoft: Office 2000; Word; Excel; Access; PowerPoint; Outlook;
CSS HRizon 8 (HR Database)
Paradox (HR Database)
First Resource (HR Database)
Quatro Pro
Higgins
BNA's Safety Library/Human Resource Library
Human Resource Advisor
PROFESSIONAL REFRENCES
SHARON ATHAS-COTE
Founder, Eva Foundation /Consultant
Anchorage, Alaska
NANCIE LINLEY
Alaska National Insurance
Anchorage, Alaska
CATHY WATSJOLD
Manger, Arctic Road Runner
Anchorage, Alaska
CHRISTINE JAMES
Team Manager, Liberty Mutual
Anchorage, Alaska
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