Management Customer Service

Ruth Holloway-Garcia

Email: *********@********.***

Address: **** ******* ****

City: San Ramon

State: CA

Zip: 94582

Country: USA

Phone: 925-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ruth Geraldine Holloway-Garcia

San Ramon, CA 94582

Mobile: 925-***-**** Evening Phone: 925-***-**** Day Phone: 925-***-**** Email: ***************@***.***

Focus: Legal Profession and Human Resource Management

CORE COMPETENCIES

* Broad-based Human Resource Education

* Problem Solving

* Case Management

* Staff Training & Motivation Skills

* Superior Interpersonal Skills

* Broad-based education & experience with Labor Law & Unions (3 years operations manager at Pacific Telesis)

* Effective techniques related to conflict resolution

* Project Management

* Research & Analysis

* Excellent Verbal & Written Communication Skills

* Broad Computer Skills, Knowledge & Abilities

* Prioritization

EDUCATION

Juris Doctor - Golden Gate University - School of Law, San Francisco, California (GPA 2.71)

Relevant Courses: Alternative Dispute Resolution, Administrative Law and Trail Advocacy

Bachelor's Degree, Double Major: History & Political Science (GPA 3.1)

PROFESSIONAL DEVELOPMENT

University of California at San Diego, La Jolla, California

Certification in Human Resource Management - University of California San Diego, La Jolla, California Specialist: Employee Relations and Benefits and Compensation (GPA to date 3.85)

Certification in Mediation Skills Training (Completed 06/29/12) North County Life Line, Inc. Vista, California

AFFILIATIONS

State Bar of California License No.: 148526 - Active Member

Society of Human Resource Management - Active Member

VOLUNTEER EXPERIENCE:

Mediator working for North County Lifeline 07/2012 to 10/18/12 (2-3 days per week)

Member of Board of Directors for Girls Club of Escondido: 1978 to 1982

Attorney working for Contra Costa County District Attorney's Office 1991 to 1992

TECHNICAL SKILLS

Westlaw, Rutters and LexisNexis for on-line legal research

Microsoft Word (up to 2010) and Corel WordPerfect

Microsoft Excel 20007 & 2010

PowerPoint 2007 and 2010

Project Management (Smart Draw) 2012

Outlook 2010 Contact and Calendaring Program

Interaction - Contact and Calendaring Program

Lotus - Contact, e-mail and calendaring.

Compulaw - Calendaring Program

Abacus - Calendaring Program

Acrobat - Scanning and manipulation of documents/bate stamping

Imanage & Worldoc - Document Storage Programs

DTE - Time & Billing Program

Timeslips - Time & Billing Program

TABS - Time & Billing Program

PROFESSION EXPERIENCE

North County Lifeline, Vista, California

Volunteer Mediator 07/20/2012 to 10/18/2012

2 - 3 days per week at Small Claims Court

Duties and Contributions:

* As a highly skilled person to help disputing people resolve their differences.

* Provide definition of what the mediation process provides and its benefits to the parties, as opposed to having a judgment handed down by the court.

* As mediator to engage disputing parties in a structured problem solving process that is designed to facilitate a solution to their dispute.

* As an impartial/neutral party to Listen to all sides of a conflict.

* Help people to talk about finding a solution to their problem.

* Offer suggestions, options, choices, alternatives (as appropriate during "brainstorming" portion of the mediation.

* Draft Mediation Agreement as directed by the parties and as needed, prepare any court-required documents.

* Maintain order and confidentiality except as required to report suspicion of child abuse to CPS (Child Protective Services) adult abuse to APS (Adult Protective Services) or in order to comply with "Tarasoff" warnings.

Self-Employed, San Ramon, California

Attorney (1994-2000)

* Demonstrated strategic planning and organization skills in proficiently steering case projects from initiation and discovery through court trial. Acquired strong case management and negotiation skills by evaluating cases, designing litigation strategies, defending/conducting depositions, and resolving cases through settlement, mediation, arbitration, and trials.

* Exhibited leadership skills and sharp business acumen in performing a broad range of legal and firm management activities, including developing marketing campaigns, allocating annual budgets, and developing financial initiatives.

* Proactively marketed services to generate client base and steer full-scope servicing, including intake and filings to representation before varied tribunals and administrative agencies.

PROFESSIONAL EMPLOYMENT 2001 - 2010

County Counsel - County of Contra Costa - Tort Division, Martinez, California

Civil Litigation Secretary / Legal Assistant (2010)

Duties:

Clerical - filing

Timekeeping - TABS

Calendaring - Abacus

Drafting legal documents and letters - Word Perfect

File Organization

Prepared and Filed Federal Pleadings and Documents using PACER

Contributions:

* Contributed solid legal background toward proactively providing detailed support to multiple supervising deputy county counsels and trial attorneys in all aspects of case management and execution. Applied strong administrative skills in scheduling hearings, communicating with opposing counsel, and inputting attorney time.

* Facilitated the timely and effective collection and coordination of documents that are filed in either the State or Federal Courts, in accordance with each court's set of rules.

Haight, Brown & Bonesteel, LLP, San Francisco, California

Construction Defect Litigation Assistant (2005-2008)

Duties:

Entered and Updated Master Calendar for San Francisco Office - Compulaw

Document Management - Imanage Scanned and Entered documents and exhibits into off-premises database.

Drafted and Prepared Legal Documents and Letters

Timekeeping - Entered Attorneys' time and billing information using - DTE

Conducted Legal Research - LexisNexis & Rutters

Contributions:

* Successfully utilized strong comprehension of company policies, rules, and regulations to troubleshoot and resolve issues involving all facets of case preparation for 3 attorneys. Managed a broad range of legal activities, including researching legal issues, drafting pleadings and other court documents, preparing client discovery and case evaluations, as well as setting-up settlement and closing documents.

* Trained, mentored, and supervised support staff, with focus on optimizing productivity and performance.

* Actively supported senior management in critical decision-making and business planning initiatives by efficiently compiling and producing detailed reports.

* Communicated with litigation attorneys and administrative staff to meet deadlines and daily objectives.

Ropers, Majeski, Kohn & Bentley, San Francisco, California

Asbestos Litigation Coordinator (2001-2005)

Duties:

Manually entered all Asbestos related dates into Calendar

Reviewed all incoming documents

Maintained both hard and soft files

Drafted Legal Documents and Letters

Supervised all clerks performing asbestos case related clerical duties

Conduct Legal Research and Drafted Analysis of cases and caselaw using LexisNexis (on-line) and/or Rutters (Books)

Contributions:

* Maintained full accountability for delivering comprehensive support to a partner-level attorney, with responsibility for overseeing the firm's asbestos litigation. Contributed strong organization and planning abilities toward efficiently coordinating meetings, calendars, travel, and conference calls.

* Ensured quality customer service in efficiently managing incoming phone and email communications and strategically forwarding messages to appropriate personnel to maximize use of time and resources.

* Successfully researched and prepared written correspondence, performed complex legal research, updated databases in support of trial preparation, drafted pleadings, and managed client discovery and case evaluations

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