Customer Service Quality Control

Nerissa Shepard

Email: *********@********.***

Address: P.O. Box 189

City: South Mountain

State: PA

Zip: 17261

Country: USA

Phone: 717-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Nerissa J. Shepard

P.O. Box 189 South Mountain, PA 17261

Home Phone: 717-***-**** Email: **********@*****.***

Objective

Seeking position in an administrative environment or clerical setting, which will allow me to further utilize my skills and knowledge, as well as provide the opportunity to obtain growth within the company.

Special Skills

Microsoft Excel Microsoft Word Internet/Email Microsoft Office Multifunctional Printer/Copier (use & repair) Microsoft PowerPoint Typing Windows office XP Scanner Adobe Reader Fax Machine Telephone/Nextel communications Label Maker

Work History

NVR Building Products Inc. Thurmont Maryland Processing Coordinator/ Materials Department ($14.00 start-$17.75.00 end) 6/6/00 - 11/15/10

Main responsibilities

Generated home building component fabrication and material requirement reports for production employees and management staff and created an efficient & effective workflow for assembly line and outside loading departments.

Duties included

As Processing Coordinator

Collected data from several processing programs containing structural and material job requirements then formatted information and created various reports Created, manipulated & saved application files for Mitek saw download operations and Vertek laser projection Composed multiple summary spreadsheets used by management in determining material and staffing needs Assisted with system updates as material changes were made Calculated footage, piece counts, and quantity specifications Made any necessary adjustments or corrections to completed reports & files, resulting from computer errors, schedule changes or consumer request as needed. Coordinating production schedule to consolidate house types containing identical truss structures for efficient assembling on the production line. Performed basic computer troubleshooting handled IT requests per need. Operated work utility mules daily for paperwork, material, and tool deliveries

As Quality Control auditor

Conducted mandatory third party quality inspections on completed roof trusses to assure product meets all standard TPI requirements in compliance to inspection regulations. Audited product for issues relating to joint details, gaps, measurements, lumber grades, plate placements/embedment/sizes, or overall design Interpreted Truss Framing drawings/blue print and critical joint specifications Monitored loading area for broken product due to forklift negligence or truss stacker malfunction Corrected any quality or deficiency issues found by having responsible party repair mistakes then informed management of issue. Recorded and filed completed inspections for quarterly outside TPI audit referencing

Additional Job Responsibilities

Created miscellaneous orders from customer service and confirming upon completion Acquired, labeled, & wrapped building blueprints then sorted in accordance to production schedule Supported & assisted in other areas of the materials and production department as needed Cross-Trained several replacement personnel

Mott`s/Dr. Pepper Snapple Group

Aspers Pennsylvania General Labor/Inspection ($10.50) 1997-1998

Worked on an assembly line in numerous areas of the plant, inspected apple products for deficiencies or packaging, and labeling errors Transferred & stacked product for shipping and performed other general laborer duties

Education

Biglerville High School

Biglerville, Pennsylvania 1994-1999

diploma

Achievements & Certificates

Employee of the Month 3 times

2 Certificates of Achievement

2 Quality Employee Award Served on the Safety Committee and Emergency Response Team/CPR certified

Additional Information

Maintained a job with one employer for ten consecutive years without any infractions Experienced in multitasking, prioritizing and completing goals on schedule Possess a positive attitude while maintaining a professional demeanor at all times Ability to accurately read tape measure Flawless quality, attendance and safety record Excellent communication skills Capable of working independently or part of a team with minimal supervision Participated in the 5 s & lean manufacturing programs Excellent math, language, & organization skills

References

Eugene Livelsburg / Buyer,

Knouse Foods Inc. Peach Glen, PA

717-***-**** Ex. 1066 work 717-***-**** cell

Randy Givens / Supervisor,

NVR Building Products Thurmont, MD

301-***-**** Ex. 941 *******@******.***

Cory White / Supervisor,

NVR Building Products Thurmont, MD

301-***-**** ******@*****.***

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