Manager Customer Service

Michael Bunch

Email: abqcbj@r.postjobfree.com

Address: ** ******** *****

City: Pittsburgh

State: PA

Zip: 15228

Country: USA

Phone: 412-***-****

Skill Level: Management

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael D. Bunch

28 Cherokee Place

Mt. Lebanon, Pennsylvania 15228

Cell: 412-***-****

Synopsis: High energy, experienced restaurant/concessions manager who is focused, an excellent problem solver and a team leader with proven ability to achieve goals and implement changes while strengthening growth and profitability. Customer service oriented.

Certifications: Serve Safe Certified May 7, 2008 - May 7, 2013

Tips Certified February 2, 2011 February 2, 2014

CPR and AED certified American Heart Assoc. 3/2012 3/2014

Accredited by the Conference for Food Protection (CFS)

Certified Pennsylvania State Fire Academy

Certified Allegheny County Fire Academy: Exterior Fire Fighter

Experience:

June 2010 to Present General Manager of Concessions

Levy Restaurants PNC Park, Nationals Park, Washington DC

Interview,Hire,Train and Developed team of 80+

Control all cost centers of operation ie..Labor scheduling,Food cost

Liqour cost thru accurate projections and hands on Management.

Maintain highest of standards in Cleanliness,Uniforms and Guest Service

Ordering and Inventory of product thru Tangent Inventory System

Synchronizing and configuring Micros Pos system with Tangent

Build Items in Tangent then designing of keyboards

Train all managers and supervisors on PL in respects to their department

Cash Handling training for all team members

Applying resolutions with collective bargaining agreement in union

Facility, train assistant managers and supervisors with CBA

Up to $200,000.00 weekly sales

September 2004 - February 2010 Culinary/Service Manager

Darden Group/Olive Garden Restaurants: Bethel Park, Pleasant Hills and

Greentree, Pennsylvania

General Manager: Scott McMinn 412-***-****

Responsibilities: Manage and control all cost centers (labor, food and

Alcohol); facilitate repairs and maintenance

Cincinnati Division: Assisted with relief coverage and trouble shooting for the division. $90,000-$115,000 Weekly Sales

September 1999 - September 2004 General Manager

Ruby Tuesday Restaurants: Sandusky, Medina, Sheffield, Ashtabula, OH

General Manager: Ed Kostovny 412-***-****

Responsibilities: Assisted with new restaurant openings, manage and control all cost centers for labor, food alcohol; managed human resource issues and training. $85,000-$100,000 Weekly Sales

January 1994-September 1999 Concessions Manager

Levy Restaurants - Jacobs Field, Cleveland, Ohio

Supervisor: Adam Pickus 216-***-****

Responsibilities: Everyday operation $120,000 a week Club. Oversee staff

Of 75+ Hire, Train, Build Culture and Great Service Teams.

Eliminate $15,000 from existing Inventory from Season 1.Facilitate

LiqourAwareness Program for entire facility 450+ Team Members

Retail Merchandising,Inventory control,Coding and Ledgering along with

Driving and capturing all sales through dedicated salespersonship

Education: Graduated Lakewood High School, Lakewood, Ohio

Distributive Education Clubs of America

State Finalist: Hotel and Restaurant Management

References available upon request.

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