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Customer Service Software

Location:
Hammond, LA
Posted:
January 12, 2013

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Resume:

Patrick McGuire

Email: abqcbc@r.postjobfree.com

Address: ***** ******* **.

City: Hammond

State: LA

Zip: 70401

Country: USA

Phone: 256-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Patrick McGuire

256-***-****

Hammond, Louisiana 70401

abqcbc@r.postjobfree.com

Objective

* To secure a position with your company as an Information Security Specialist to defend your network and vital business information across a distributed environment.

Skills

* Able to execute all procedures necessary to ensure the safety of IT systems to protect from intentional or inadvertent access or destruction

* Knowledge of IT services metrics and collection systems

* Able to collect Metrics and trending analysis

* Strong analytical and problem-solving skills

* Experience with problem escalation/Corrective Action analysis and recommendations

* Knowledge of network technologies (protocols, design concepts, access control)

* Knowledge of security technologies (encryption, data protection, design, privilege access, etc.)

* Working knowledge of Windows Server 2003 and 2008

* Able to obtain and disseminate data gathered by Retina Vulnerability Assessment and Lumension Scanners

* Make threat assessments and mitigate risks on desktops, laptops, and servers

* Able to analyze and remediate vulnerabilities using appropriate software under government guidelines`

* Analyze IAV and DISA STIG reports and take the appropriate actions to minimize threats and vulnerabilities

* Security+ certified

* MCP certified

* Active "Secret" clearance

Experience

North Oaks Hospital Hammond Louisiana

Tier 3 Helpdesk Support June 2012 to January 2013

* Part of team deploying 700 devices into hospital enterprise

* Reimaging thin clients and deploying on-site

* Managing and configuring Fortinet, HP, and Cisco network equipment

* Server Administration

* Server consolidation and virtualization

* Patch management of servers and workstations using Windows Software Update Services and GFI LanGuard.

* Installed and configured Cisco Wireless Access Points.

EMCO/Lockheed Martin Madison, Alabama

Vulnerability Management Support Analyst April 2009 to June 2012

* Part of a team that performed daily remediation`s of vulnerabilities on workstations for the U.S. Army Corps Of Engineers

* Responsible for discovering systemic errors that could cause machines to not receive updates on DOD devices

* Resolved PC hardware and software configuration problems and install hardware and software products and approved updates

* Utilized remote desktop software to provide technical support and to execute required remediation techniques

* Fully familiar with Information Awareness as it relates to federal government computer security

* Knowledge and use of Security Technical Implementation Guides (STIG`s)

* Responsible for Information Assurance Support Environment for U.S. Army Corps of Engineers

* Implemented new tools and processes to support the Metric program

* Full Knowledge of Active Directory, WMI, and SCCM technologies

Three Springs Inc. Huntsville, Alabama

Senior Helpdesk Support Technician April 2008 to April 2009

* Provided technical support, repairs, and hardware/software installs via telephone & remote connections.

* Support workstations, laptops, and users located across eleven states. Managed these systems

* Managed these systems remotely from corporate headquarters

* Strict compliance of HIPPA regulations.

* Responsible for AV Server performance, updates, and daily maintenance

Verizon Wireless Huntsville, Alabama

Customer Service Rep/Tech September 2007 to April 2008

* Provide hardware and software support for wireless handsets and devices.

* Successfully identify and resolve software application issues and updates, for wireless handsets.

* Security patches for Verizon phones

Neill Corporation Hammond, Louisiana

January 2005 to September 2007

IT Helpdesk Support Technician

* Responsibilities included troubleshooting and/or resolving hardware, software, network layer (TCP/IP) connectivity issues, and other technical challenges on company workstations, printers, servers, and laptops via remote connections.

* Implemented, tested, and released software upgrades and patches regularly.

* Working knowledge of ATM and IP networks.

* Added/removed employees to various company databases, telephone system, and domain management.

Education

Valencia Community College Orlando, Florida

Network Engineering

* Major: Computer Network Engineering Studies focused on network design, network administration, inter-network communication and connectivity, installation and maintenance.

* Microcomputer installation, maintenance and repair.

* Trained in Operating systems Windows 2000, XP, 2003.

* Also completed college level courses for CCNA one through four, A+, and Network+.

* I completed 90 semester hours of class work with tracks in both Microsoft and Cisco for a total of

* 125 total college credit.

* Microsoft Certification Courses completed: MS-2272 Implementing and Supporting Microsoft Windows XP Professional, MS-2274 Managing a MS Windows Server 2003 Environment, MS-2275 maintaining a Microsoft Windows 2003 Environment

American Flyers College Ft. Lauderdale, Florida

Commercial Pilot, Certified Instrument Flight Instructor, Multi-Engine Pilot September, 1999

* Commercial Pilot and Flight Instructor.

Miami Dade Community College Miami, Florida

Aircraft and Cockpit Management



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