Customer Service Software
Resume:
Patrick McGuire
Email: *********@********.***
Address: ***** ******* **.
City: Hammond
State: LA
Zip: 70401
Country: USA
Phone: 256-***-****
Skill Level: Experienced
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Patrick McGuire
Hammond, Louisiana 70401
*********@********.***
Objective
* To secure a position with your company as an Information Security Specialist to defend your network and vital business information across a distributed environment.
Skills
* Able to execute all procedures necessary to ensure the safety of IT systems to protect from intentional or inadvertent access or destruction
* Knowledge of IT services metrics and collection systems
* Able to collect Metrics and trending analysis
* Strong analytical and problem-solving skills
* Experience with problem escalation/Corrective Action analysis and recommendations
* Knowledge of network technologies (protocols, design concepts, access control)
* Knowledge of security technologies (encryption, data protection, design, privilege access, etc.)
* Working knowledge of Windows Server 2003 and 2008
* Able to obtain and disseminate data gathered by Retina Vulnerability Assessment and Lumension Scanners
* Make threat assessments and mitigate risks on desktops, laptops, and servers
* Able to analyze and remediate vulnerabilities using appropriate software under government guidelines`
* Analyze IAV and DISA STIG reports and take the appropriate actions to minimize threats and vulnerabilities
* Security+ certified
* MCP certified
* Active "Secret" clearance
Experience
North Oaks Hospital Hammond Louisiana
Tier 3 Helpdesk Support June 2012 to January 2013
* Part of team deploying 700 devices into hospital enterprise
* Reimaging thin clients and deploying on-site
* Managing and configuring Fortinet, HP, and Cisco network equipment
* Server Administration
* Server consolidation and virtualization
* Patch management of servers and workstations using Windows Software Update Services and GFI LanGuard.
* Installed and configured Cisco Wireless Access Points.
EMCO/Lockheed Martin Madison, Alabama
Vulnerability Management Support Analyst April 2009 to June 2012
* Part of a team that performed daily remediation`s of vulnerabilities on workstations for the U.S. Army Corps Of Engineers
* Responsible for discovering systemic errors that could cause machines to not receive updates on DOD devices
* Resolved PC hardware and software configuration problems and install hardware and software products and approved updates
* Utilized remote desktop software to provide technical support and to execute required remediation techniques
* Fully familiar with Information Awareness as it relates to federal government computer security
* Knowledge and use of Security Technical Implementation Guides (STIG`s)
* Responsible for Information Assurance Support Environment for U.S. Army Corps of Engineers
* Implemented new tools and processes to support the Metric program
* Full Knowledge of Active Directory, WMI, and SCCM technologies
Three Springs Inc. Huntsville, Alabama
Senior Helpdesk Support Technician April 2008 to April 2009
* Provided technical support, repairs, and hardware/software installs via telephone & remote connections.
* Support workstations, laptops, and users located across eleven states. Managed these systems
* Managed these systems remotely from corporate headquarters
* Strict compliance of HIPPA regulations.
* Responsible for AV Server performance, updates, and daily maintenance
Verizon Wireless Huntsville, Alabama
Customer Service Rep/Tech September 2007 to April 2008
* Provide hardware and software support for wireless handsets and devices.
* Successfully identify and resolve software application issues and updates, for wireless handsets.
* Security patches for Verizon phones
Neill Corporation Hammond, Louisiana
January 2005 to September 2007
IT Helpdesk Support Technician
* Responsibilities included troubleshooting and/or resolving hardware, software, network layer (TCP/IP) connectivity issues, and other technical challenges on company workstations, printers, servers, and laptops via remote connections.
* Implemented, tested, and released software upgrades and patches regularly.
* Working knowledge of ATM and IP networks.
* Added/removed employees to various company databases, telephone system, and domain management.
Education
Valencia Community College Orlando, Florida
Network Engineering
* Major: Computer Network Engineering Studies focused on network design, network administration, inter-network communication and connectivity, installation and maintenance.
* Microcomputer installation, maintenance and repair.
* Trained in Operating systems Windows 2000, XP, 2003.
* Also completed college level courses for CCNA one through four, A+, and Network+.
* I completed 90 semester hours of class work with tracks in both Microsoft and Cisco for a total of
* 125 total college credit.
* Microsoft Certification Courses completed: MS-2272 Implementing and Supporting Microsoft Windows XP Professional, MS-2274 Managing a MS Windows Server 2003 Environment, MS-2275 maintaining a Microsoft Windows 2003 Environment
American Flyers College Ft. Lauderdale, Florida
Commercial Pilot, Certified Instrument Flight Instructor, Multi-Engine Pilot September, 1999
* Commercial Pilot and Flight Instructor.
Miami Dade Community College Miami, Florida
Aircraft and Cockpit Management
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