Customer Service Sales

Catherine Mestanza

Email: *********@********.***

Address: *** ******** ******

City: Cliffside Park

State: NJ

Zip: 07010

Country: USA

Phone: 347-***-****

Skill Level: Entry

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CATHERINE MESTANZA

658 Palisades Avenue, Cliffside Park, NJ 07010

347-***-**** / e-mail: *********@********.***

SUMMARY

Objective: A position utilizing my leadership, interpersonal, organizational and analytical skills.

Highlights of Qualification: A bilingual Marketing professional offering four years of highly successful experience in marketing, operation and management throughout several countries in a business-to-business (B2B) and business-to-consumer (B2C) environment. Leader of change, with a proven track record in the development of profitable marketing and operational campaigns and strategies. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook) and CorelDraw.

PROFESIONAL WORK EXPERIENCE

V Lounge, Astoria NY

Marketing Coordinator July 2010 - October 2012

* Created and implemented a database to use in the social media networking and promotional email/text campaigns.

* Maintain marketing calendars and schedules for special events, projects and the brand name of the lounge.

* Coordinate the production and distribution of marketing material such as coupon, business cards and other promotional items.

* Responsible for all aspects of the night to night shift operations and activities of the venue while focusing on guest experience and support of the venue team.

* Ensuring guest experience and satisfaction. Provides direction, motivation and coaching along with coordination to ensure that the proper level of service is provided to all guests.

* Ensures the highest quality product that meets all Vlounge standards and our guest`s expectations.

* Provides support and guidance to the team by being readily available and on the floor at all times.

* Shopper Reports are at or above lounge standards. Substandard performance is addressed and corrected immediately.

* Enforces responsible alcohol service management, practices and training

RKI Claims, Chantilly VA

IME Coordinator Assistant September 2009 - July 2010

* Schedule doctor appointments on a daily basis for the workers compensation department.

* Preparing different size brochures, business cards and any material that will help the sales department meet their goal.

* Maintain national network comprised of objective independent Board Certified Physicians.

* Work closely with various insurance companies, third party administrators, defense attorneys, nurse case managers, self-insured employers, and government agencies regarding the specific issues of each case.

GlobalFon Inc., Herndon VA (formerly AwayPhone Ltd)

Marketing Manager October 2008 - August 2009

* Managed and directed a wide range of strategic planning, financial analysis and organizational management functions.

* Wireless Launch - Worked on Corporate Marketing to lead the revenue growth for the company by creating brochures, support packages which include user guides and technical support packages.

* Assisted in the development of corporate presentations for the sales team and monthly customer focused e-newsletters.

* Marketed and selected brand design for different telecom products.

* Provided Partner Support to help strengthen and build the international sales channel for pre and post sales support globally.

* Managed customer accounts and developed monthly Revenue Trend Reports.

* Developed efficient corporate reporting for 25 top customers to provide analysis of trends.

AwayPhone Ltd, Herndon, VA

Operation and Marketing Support February 2003 - October 2008

* Supported the migration customer base project from Sprint to MCI for the Global Calling Card Product which provided a 35% savings to the company.

* Increased productivity by implementing new processes and re-defining old processes for calling card fulfilment.

* Created segments of the Customer Service Training Material which was used in the Japanese Customer Service division of AwayPhone Ltd.

* Performed testing and quality assurance for new products.

* Produced and managed customer fulfilment of the Global Calling Card Product.

* Managed inventory and distribution of SIM cards and Mobile Phones.

* Generated and distributed invoices for approximately 100 large corporate and individual customer accounts.

* Created 20 new accounts daily in various billing systems.

Microsoft Peru S.A, Lima, Peru

Marketing specialist March 2002 - February 2003

* Built Internal Customer Loyalty Programs (Held weekly meetings to improve the development as a Corporate team.)

* Built External Customer Loyalty Programs using tools such as merchandising and direct mail.

* Identified the best programs to reinforce the relationships between Microsoft and its customers through discussion groups.

* Studied and analysed potential customer activities, needs, finances and behaviour to determine how to approach and close new business.

* Organized Training and Sales events to support corporate sales team.

* Maintained and updated customer data base on a regular basis.

Confiperu S.A, Lima Peru

Internship in Marketing Department June 2001 - February 2002

* Managed product line for -Chi-Chiste-.

* Supervised and motivated telemarketing operators.

* Organized children and housewife focused groups to evaluate new products and advertisement efforts.

* Analysed survey results and conducted management informational meetings.

* Organized events targeting the core child customer.

EDUCATION

* Northern Virginia Community College, Composition and Reading - 2008

* San Ignacio de Loyola University, Lima, Peru, Bachelor in Marketing - Graduated in 2001

* Peruvian & Chinese School -Ten of October-, Lima, Peru -Graduated in 1996

COMPUTER SKILLS & LANGUAGES

* Office Tools: MS Office 2007 (Word, Excel, Outlook, Power Point) and Adobe Acrobat Profesional 2008. Corel Draw 2000, Exact Target (mail merge)

* Operative Systems: Windows XP Professional, Vista

* Proficient in Spanish and English.

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