Customer Service Quality Control

Jodee Baldivia

Email: *********@********.***

Address: **** ****** *****

City: Westminster

State: CO

Zip: 80030

Country: USA

Phone: 720-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

FJodee Baldivia

7561 Winona Court

Westminster, Co. 80030

Cell: 720-***-****

E-mail: ********@*******.***

Summary

Flexible and dependable production worker with 20 years of machine operating experience in a manufacturing environment.

An employee with a positive attitude, energetic and committed to safety, quality customer service and lean manufacturing.

A skilled employee with a solid work history and proven ability to perform well in a team environment and individually.

Dedicated, personable and motivated to maintain customer satisfaction and contribute to company success.

Highlights

Strong organizational skills Initiative to work independently

Interpersonal skills Microsoft application skills Production procedures Training development

Inventory control Problem solver

Energetic work attitude Dedication to company success

Dedicated to safety and quality Ethical and trustworthy

Accomplishments

Preventive Maintenance

Serviced equipment daily, reducing the need of annual new equipment, leading to a cost savings of $100,000 plus.

Safety Audit

Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.

Production

Consistently met production and schedule levels.

Training

Trained new operators on safe and efficient handling of machines.

Customer Interface

Greeted customers upon entrance and assisted customers regarding company operations, product, promotions and orders.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Experience

September 1987 to May 2012

Millercoors Golden, Colorado

Tour Representative, Security Officer and Production Operator

Conducted tours of the Millercoors malting, brewery and packaging areas.

Assisted in a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted our company distributors in operating a POS system to itemize and complete customer orders.

Patrolled both on foot and in car, all Millercoors properties and monitored secured areas via wireless cameras.

Assisted the Coors family to events and provided security for all Millercoors functions.

Assisted in developing production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Ensured the most cost-effective production methods were employed.

Inspected finished products for quality and adherence to customer specifications.

Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Education

1994 Metropolitan State University of Denver, Colorado. Bachelor of Science in Criminal Justice with some Psychology.

Graduate of Carlinville High School, Class of 1986.

I have had training/ coursework in Computers, Manufacturing Planning and Quality Control.

Affiliations

In 2000, Coors (merged with Miller in 2010) became a -team concept- oriented company. In the last 12 years I have held many roles with my manufacturing team. I have been a team lead, produced work and vacation schedules, perform safety and waste reduction audits and procedures.

I was also heavily involved in the quality control portion of the -team concept-. I helped to establish procedures and develop quality audits to be preformed on daily, weekly and monthly basis.

xable and dependable production worker with 20 years of machine operating experience in a manufacturing environment.

An employee with a positive attitude, energetic and committed to safety, quality customer service and lean manufacturing.

A skilled employee with a solid work history and proven ability to perform well in a team environment and individually.

Dedicated, personable and motivated to maintain customer satisfaction and contribute to company success.

Highlights

Strong organizational skills Initiative to work independently

Interpersonal skills Microsoft application skills Production procedures Training development

Inventory control Problem solver

Energetic work attitude Dedication to company success

Dedicated to safety and quality Ethical and trustworthy

Accomplishments

Preventive Maintenance

Serviced equipment daily, reducing the need of annual new equipment, leading to a cost savings of $100,000 plus.

Safety Audit

Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.

Production

Consistently met production and schedule levels.

Training

Trained new operators on safe and efficient handling of machines.

Customer Interface

Greeted customers upon entrance and assisted customers regarding company operations, product, promotions and orders.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Experience

September 1987 to May 2012

Millercoors Golden, Colorado

Tour Representative, Security Officer and Production Operator

Conducted tours of the Millercoors malting, brewery and packaging areas.

Assisted in a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted our company distributors in operating a POS system to itemize and complete customer orders.

Patrolled both on foot and in car, all Millercoors properties and monitored secured areas via wireless cameras.

Assisted the Coors family to events and provided security for all Millercoors functions.

Assisted in developing production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Ensured the most cost-effective production methods were employed.

Inspected finished products for quality and adherence to customer specifications.

Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Education

1994 Metropolitan State University of Denver, Colorado. Bachelor of Science in Criminal Justice with some Psychology.

Graduate of Carlinville High School, Class of 1986.

I have had training/ coursework in Computers, Manufacturing Planning and Quality Control.

Affiliations

In 2000, Coors (merged with Miller in 2010) became a -team concept- oriented company. In the last 12 years I have held many roles with my manufacturing team. I have been a team lead, produced work and vacation schedules, perform safety and waste reduction audits and procedures.

I was also heavily involved in the quality control portion of the -team concept-. I helped to establish procedures and develop quality audits to be preformed on daily, weekly and monthly basis.

Contact this candidate