Real Estate Training

sandy peters

Email: *********@********.***

Address: **** *********** *****

City: dallas

State: TX

Zip: 75249

Country: USA

Phone: 972-***-****

Skill Level: Experienced

Salary Range: $78,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

SANDRA PETERS

8631 Quicksilver Drive * Dallas, Texas 75249

972-***-**** * ***************@*****.***

http://www.linkedin.com/pub/sandy-peters/b/35/728

SOFTWARE IMPLEMENTATION & TRAINING SPECIALIST

Software specialist with over 10 years of experience for positions in technology training, support, and implementation. Proven ability to roll out systems surpassing business requirements and quality guidelines. Expertise mentoring, motivating, and leading cross-functional employee teams. Expertise incorporating and communicating new features and functions of existing systems. Consistently maximize data analysis, integrity, and accuracy.

Core Competencies

Employee Training & Coaching * Software Implementation & Rollout * End User Support

Organizational Change Management * Workplace Management * Onsite Client Consulting

System & Application Configuration * Technology Solutions * Technical Troubleshooting

Key Performance Indicators (KPIs) * Process Improvement * Reporting & Documentation

PROFESSIONAL EXPERIENCE

EBUSINESS STRATEGIES LLC - Houston, Texas * 2011 to 2012

Training Specialist

Created training materials and educated real estate end users on behalf of company consulting with major corporate clients on enterprise strategies, best practices, and technology solutions. Facilitated cost savings, efficiency, and employee training for client organizations.

Highlights & Achievements:

* Key role in TRIRIGA deployment for key oil and gas industry client.

NOKIA - Irving, Texas * 1995 to 2011

Tools Support Lead, Workplace Resources (2009 to 2011)

Coached and managed team of 6 technology coordinators from multiple companies in global technology support for real estate portfolio and personnel. Drove training, document creation, corporate communication, and data analysis/reporting. Orchestrated system testing, quality assurance, and rollouts to meet metrics and requirements. Maintained information systems data/usage and SharePoint workspace. Administered databases, supported tools/processes, and troubleshot technical issues for rapid and accurate resolution. Identified technical solutions and areas for improvement. Provided interface between IT organization and end users.

Highlights & Achievements:

* Successfully evangelized for productive use of applications by real estate professionals.

* Built team and standardized processes to maximize support and training levels.

* Developed procedure for monthly KPI/metrics tracking and reporting to management.

* Deployed document management architecture for Workplace Resources.

* Spearheaded global user training on new functionality and launched technology community.

SANDRA PETERS

Page 2 * ***************@*****.***

NOKIA, continued...

Support Specialist, CAFM (2004 to 2009)

Offered training and support for customized N-SCOPE integrated workplace management application. Mentored and evaluated technical and non-technical staff. Traveled to educate end users and vendors onsite in new system functionality and business standards/procedures. Ensured data accuracy, system utilization, and policy compliance. Researched and corrected software problems. Documented processes for new applications and features.

Highlights & Achievements:

* Instrumental player in global deployment of TRIRIGA space management module.

* Handled organizational change during beta version of application in use for 5 years.

* Improved metrics for India/EMEA region with enhanced data gathering during rollout.

* Supported business objectives through continuous training and communication efforts.

Office Manager/Buyer, Product Creation (1995 to 2003)

Directed group of 10 employees in administrative services delivery. Hand-selected to provide buying and space management functions for Production Creation site. Purchased and tracked inventory, including office supplies and test equipment. Coordinated physical layout moves and organizational changes.

Highlights & Achievements:

* Major participant in site growth from 50 personnel to over 700, with 3 large-scale moves ending in a 7-floor building.

* Organized new staff requirements for over 10 additional hires per week.

EDUCATION

Undergraduate Studies

Stephen F. Austin State University

TECHNICAL SKILLS

Microsoft SharePoint & Office (Word, Excel, PowerPoint, Outlook)

Lotus Notes, TRIRIGA, Quality Center, N-SCOPE

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