Customer Service Sales

Milam Williams

Email: *********@********.***

Address: **** ********* ***

City: Spring Valley

State: CA

Zip: 91977

Country: USA

Phone: 760-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Milam S. Williams

Spring Valley CA, 91977 * 760-***-**** * HYPERLINK "mailto:*************@*******.***" \**************@*******.***

Milam S. Williams

Spring Valley CA, 91977 * 760-***-**** * *************@*******.***

OBJECTIVE

Retail Store Manager Position where my 15 years of experience in managing people, merchandising, organization, and budgeting will improve the bottom line of the store.

PROFESSIONAL SUMMARY

Creative Professional with over 15 years experience in all aspects of successful store operations, merchandising, and management.

Proven excellence in managing multiple projects: expert attention to detail and problem solving.

Demonstrated ability to build and lead cohesive teams that produced consistent results.

Responsible for maintaining stock levels of over 11 million dollars

Proficient in Microsoft Word and Excel

Excellent customer service is always a must

EMPLOYMENT EXPERIENCE

Dental Group of San Diego (1 Year of Dental management experience: Feb 2012 to Jan 2013)

Responsible for interviewing all dental staff

Ensure all dental codes and billing is done properly

Supervised the Registered Dental Assistant and Registered Dental Hygienist

Received all payments from Insurance companies and Patients

Supervised the scheduling of all patients to maximize productivity

Responsible for ensuring all Hipaa and Sterilization standards were being followed

Fry's Electronics, Inc., 34-store national chain (13 years management history: April 1997 to present)

General Manager: November 2000 - March 2012

Woodland Hills, CA - 325 employees Nov. 2010 - Mar.2012

San Diego, CA - 375 employees Dec. 2009 - Nov. 2010

San Marcos, CA - 325 employees Apr. 2003 - Nov. 2009

Woodland Hills, CA - 285 employees Jan. 2002 - Apr. 2003

Manhattan Beach, CA - 278 employees Nov. 2000 - Jan. 2002

Responsible for maintaining store staffing:

Responsible for interviewing and making the final decision to hire new associates

Made final decision to approve or deny every promotion in the store

Responsible for making disciplinary decisions in regard to counseled associates

Ensure every employee finds their job rewarding, challenging, and enjoyable

Supervised the setup and maintenance of the store's internal stocking program

Responsible for the maintenance and repair of all of the equipment in and around the store

Managed store-level Human Resources: all FMLA, vacation, pregnancy, disability, and

Accident issues that took place in the store.

Attend weekly training to stay up to date on all local and state Human Resource changes

Merchandising Responsibilities:

Responsible for receiving over $3 million in new product each week

Managed the transfer of stock between multiple stores to balance inventory regionally and

maintain a $11 million stock level locally

Responsible for meeting the corporate quarterly projections of 6 sales departments

Assistant General Manager November 1999 - November 2000

Tempe, AZ

Responsible for store staffing and training:

Managed the local Human Resources issues of the store

Counseled and Coached 9 Department Managers in Fry's best practices

Taught merchandising skills to associates via weekly seminars

Responsible for the overall merchandising plan of a 284,000 square foot store:

Maintained over $9 million in product at designated inventory levels

Counseling and coaching of 9 Department Managers and over 300 associates

Controlled shrink for the store - never over .005% of sales quarterly

Wrote Sales Projections for 6 departments quarterly

Customer Service Department Manager January 1999 - November 1999

San Diego, CA

Managed staff of 83 employees:

Controlled weekly cash flow of over $2 million

Counseling and Coaching of employees

Responsible for $10,000 in change and $2,000 petty cash - never out of balance

Planned storewide Associate Appreciation Functions

Electronic Components Department Manager April 1997 - November 1999

San Diego, CA

Merchandised the sales floor:

Managed staff of 25 employees

Responsible for over $1,000,000 inventory

Set product Planograms and Schematics

Transferred product in and out between store locations

Controlled shrink for the department - never over .005% of sales quarterly

Conducted new product and sales training classes for sales floor personnel

Continually counseled and coached employees.

United States Navy 1976 - 1997

Various assignments, both afloat and ashore:

Graduated from the Navy's Air Conditioning and Refrigeration School No 1

in the class and was assigned to the USS Duluth's Auxiliary Division

Ran the Auxiliary Division for four years as a Machinists Mate 1st Class, normally

the job of a Chief Petty Officer.

Member of the Engineering Training Team.

Became Chief Machinists Mate upon transferring to Fleet Training Center and

was named lead instructor teaching governors, regulators and turbines

Trained over 1000 U.S. Navy personnel and sailors from other countries in three

years as lead instructor

During last tour of duty at Afloat Training Group, created a new training class

on Material Maintenance Management, teaching the fleet how to do the

different scheduling plans that was required on all ships.

MAJOR ACCOMPLISHMENTS

Responsible for successfully opening Fry's Electronics 144,000 square-foot flagship store in San Marcos, CA.

Hired and trained department managers, directed setup of all fixtures, interviewed and hired a staff of 328 and received and stocked $13,000,000 of product in time for major store-opening event.

Increased Sales each year from 78.3 million in 2004 to 93.6 million in 2008. which equated to a 19.54% increase over the 4 years. also increased spread 2 (profit) 3.94 million from 2004 to 2008, a 29.7% increase. Introduced new merchandising procedures leading to increases in sales and gross profit.

As Chief Machinists Mate, was lead instructor in governors, regulators and auxiliary turbines at the Navy's Fleet Training Center. Later at the Afloat Training Group, developed a training course for the Navy's Material Maintenance Management program that instructed the fleet in how to perform the different maintenance scheduling plans that were required on all ships. This "3M" program was in effect fleet-wide for six years.

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