Customer Service Manager
Resume:
Michael Murphy
Email: *********@********.***
Address: *** **** ******
City: Bellmore
State: NY
Zip: 11710
Country: USA
Phone: 516-***-****
Skill Level: Director
Salary Range: $75,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHAEL MURPHY
740 Taft Street * North Bellmore, New York 11710
516-***-**** * ***************@***.***
NATIONAL / REGIONAL DIRECTOR
Real Estate & Construction ~ Retail / Wholesale Operations
Results-focused, client-centered Real Estate & Construction Director with 15 years of experience. Detail-oriented for management of time-sensitive projects from concept to construction within budget. Thrives in competitive environments. Strong communicator motivating teams to excel. Partners with staff at all levels for success. Especially skilled at location search and site selection. Areas of expertise:
Real Estate & Construction Management * Operations Management * Site Selection * Productivity
Retail / Wholesale Operations * Project Management * Efficiency Improvements * Change Management
Budgets * Cash Flow * Policy / Procedure Development & Implementation * Permits
Communication * Team Leadership * Coaching * Training * Collaboration * Vendor Liaison
Consulting * Customer Service * Client Relations * Contract Negotiation * Available for Relocation
PROFESSIONAL EXPERIENCE
PJP MARKETPLACE, Philadelphia, Pennsylvania * 2009-Present
Retail and wholesale foodservice cash / carry servicing retail and food service customers with 2 locations and approximately 60 employees.
Retail Operation Consultant (2010-Present)
Manage special projects. Spearhead site selection process for continued store expansions. Develop policies and procedures for Receiving, Inventory Control, Front End, Cash Room and Floor Departments. Establish merchandising plan for 10K+ products. Create manuals. Train staff and management. Interview and train 6 Assistant Managers and General Manager.
Key Highlights:
* Selected to serve as General Manager for 6 months during candidate search to fill position.
* Retained as Project Consultant through demonstrated work excellence as Construction Consultant.
Construction Consultant (2009-2010)
Oversaw 30K square foot renovation / expansion project for retail location. Determined budget and scope of work. Evaluated and updated design plans and construction documents. Collaborated with General Contractor. Served as Owner's Representative. Facilitated meetings with subcontractors to monitor progress and ensure adherence to specifications. Secured bids from external vendors. Negotiated $1M+ in contracts. Acquired surveys, permits, licenses and approvals. Coordinated Accounts Payable.
Key Highlights:
* Reduced costs through construction plan improvements.
* Completed successful project within aggressive 6-month timeframe and surpassed expected goals.
NASSOUR HESS, Bellmore, New York * 2008-2012
Independent Hess-affiliated gas station and convenience store with 4 employees.
Operation Consultant
Establish operating standards and procedures. Ensure compliance. Monitor cash flow. Train staff. Recommend and implement operational improvements. Report to Owner.
Key Highlights:
* Significantly increased efficiency and decreased theft risk by persuading Owner to implement new operational and reporting systems.
* Improved cash flow tracking by developing and utilizing daily financial reports.
* Lowered employee error rate by introducing improved pricing procedures. continued
MICHAEL MURPHY * Page 2 * ***************@***.***
B & B CONTRACTING, Island Park, New York * 2007-2009
General contractor with 28 employees.
Project Manager / Office Manager
Collaborated with clients, architects, subcontractors and cabinet manufacturers to design new kitchens and bathrooms. Ensured projects completed on time and within budget. Provided excellent customer service. Scheduled staff on 6 work crews. Performed daily site visits to monitor progress. Monitored financials. Purchased equipment and supplies. Coordinated Payroll and Accounts Payable / Receivable.
Key Highlights:
* Elevated teamwork, efficiency and effectiveness through developing strong teams and strengthening employee relations.
CONSUMERS KITCHENS & BATHS, East Meadow, New York * 2005-2007
Retail design centers of kitchen and bath cabinets and accessories with 6 locations and 200 employees.
Design Consultant
Created kitchen and bathroom designs in partnership with clients and contractors. Managed projects from concept to installation. Collaborated with customers to meet their goals and ensure satisfaction. Confirmed field conditions to ensure feasibility and accuracy.
Key Highlights:
* Earned recognition for excellent client relations and design services.
* Exceeded sales quotas through diligent follow-up and client-focused service delivery.
TWINKLE IMPORT DISTRIBUTION, Bronx, New York * 2002-2005
Wholesale food distributor and cash / carry with 30 employees and $15M in annual sales.
General Manager
Directed daily operations of 15K square foot facility, including receiving, customer service, merchandising, inventory control and shipping. Supervised and trained staff. Oversaw foodservice product delivery with 5 trucks throughout greater New York City area.
Key Highlights:
* Elevated staff performance by developing bi-lingual Procedures Manual in collaboration with department managers.
* Improved staff productivity and efficiency through creation of merchandising categories and bi-lingual directory signs.
* Increased competitive advantage by introducing volume discounts to wholesale customers through implementation of multi-tiered shelf tag for all products.
CAREER NOTE: Additional professional experience includes Director of Real Estate / Construction at Restaurant Depot / Jetro Cash & Carry, New York (1996-2001). Details available on request.
TECHNOLOGY
Microsoft Word * Excel * PowerPoint
QuickBooks
Autograph & 20/20 Design Software
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