Customer Service Data Entry

KENNETH SMITH

Kenneth Smith

**** ***** ******** ******

Pittsburgh, PA 15233

412-***-**** Cell 412-***-**** Home

*******@*******.***

*******@***.****.***

http://www.techcareers.com/32ECB870-32B2-4240-9910-93E8EFA5E4A7

http://dist.ResumeArrow.com/resumes/55415arr/

Objective

A customer service, computer operations

or related opportunity that utilizes my experience and skills to assist in

meeting your organization immediate needs and long-term goals

Computer Skills

Operating Systems: Voyager Integrated library System, VPN & Active

Directory, Windows 2000 Professional and Server, MS-DOS, Windows 3.1, 95, 97,

98, 2000, Vista and N/T.

Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook,

and Adobe Photoshop. Data Entry - 10,000 k.p.h. Typing 50 w.p.m.

Education

AmerisourceBergen-CVS, Monroeville, PA December

2010 August 2012

Kofax, Internal Citrix

Web Interface and Data Entry Compliant Form Training,

On-line July

2010 present

Windows

2000 Network Security Design: Designing Security for Access between Networks

Internet Explorer 8

(Learning the New Interface and Features)

Creating Contacts and

Distribution List (Outlook 2007)

Information and

Communication PC Applications

PC

Security Considerations - Types of

PC Security

Concepts of Information

Technology

Protecting Resources

with Auditing and Encryption Information

Using alternate

Authentication Strategies Information

Designing a

Public Key Infrastructure Windows 2000 Network Security Design

Using Native Windows 2000

Authentication Windows 2000 Network Security Design

Protecting Resources

with Auditing and Encryption (Windows 2000 Network Security Design)

Establishing a Security

Baseline (Windows 2000 Network Security Design),

On-line

Windows Defender Online

Software Training Course July

2010 present

Community College of Allegheny County, Pittsburgh PA August 2003 Present

Introduction to

Information Technology

Wireless Networking

Introduction to PC

Security

Networking I & II

Networking Certification Preparation

MCSE Certification Prep

1- Exam 70-210

Introduction to Windows

Vista

Windows 2000

Professional

MCSE Certification Prep

2 Exam 70-215

Resume of KENNETH SMITH, Page 2Experience

Hewlett-Packard

Corporation, Pittsburgh, PA August 2012 September 2012

As

ITO Services Delivery Rep I:

Operated

high speed print equipment

Loaded

paper and toner and maintained inventory of printer and office supplies

Separated

reports for internal departments

Removed

paper from printer

Interacted

professionally with clients, supervisors and staff.

Amerisource Bergen-CVS,

Monroeville, PAMarch

2010

August 2012

As Clerical/Runner/Sr.

Data Entry Representative:

Performed Kofax and

Internal Citrix Web Interface procedures.

Managed inbound and

outbound faxes.

Create case files for

doctors and patients compliant form.

PNC Bank, Pittsburgh, PA January 2008 November 2009

As Operations Specialist:

Entered checks and

payment information into computer system.

Office Max, Pittsburgh, PA July

2007 January 2008

As Sales Associate:

Processed payment,

restocked supplies, and sold computers, printers, faxes, copiers & ink.

University of Pittsburgh Medical Library, Pittsburgh, PA June 2006 April 2007

As

Administrative Support III:

Created Intranet access

accounts for authorized users.

Cataloged and filed

on-line and hard copy medical resource documents for circulation to the public

through the ILS Circulation Module.

Bank of New York Mellon, Pittsburgh PAAugust 2004

April 2006

As Data Entry Operator

/ Distribution Clerk / Print Unit Operator::

Handled payroll, savings

club, change of addresses and data Entry

Operated MICR Encoding

Troy machine and 3814 Switching Station

Advised Tape Pool

Operator on proper 2917 switching routines.

EchoStar Satellite Services, McKeesport PA May

2004 December 2004

As Customer Service Center

Representative

Provided technical

customer service support in a call center.

Affiliated Computer Systems, Inc.,Pittsburgh

PA June 2002 June 2003

As Data Center Operator:

Ran the IBM 3800 s

Series tape drives.

Greyhound Bus Lines, Inc., Pittsburgh PA April

1997 June 2002

As Ticket Agent:

Performed computerized

ticket sales and Western Union Sales.

Children's Hospital, Pittsburgh PA August 1993 February 1994

As Computer Operator:

Entered manually

prepared source documents into a machine acceptable format.

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