Project Manager Customer Service

Kenneth A. Speich

**** ******** *****

Laurel, MD 20723

Phone: 301-***-****

E-Mail: abqbuj@r.postjobfree.com

Alt. E-Mail: abqbuj@r.postjobfree.com

WWW: http://www.csh.rit.edu/~kenny/

Education And Certifications

BS In Information Technology (1998)

Rochester Institute of Technology, Rochester, NY

BrainBench

Certifications -- http://www.brainbench.com/transcript.jsp?pid=13997

Cold Fusion (Master Level)

HTML 3.2 (Master level)

RDBMS Concepts

Javascript (Master Level)

Cold Fusion 4.5 (Master Level)

Perl (Master

Level)

Written English

Network Monitoring

Other Training: Applied Database Management, Intro to Oracle 7, Advanced

Perl with CGI, AR

System Advanced Topics 4.0, Technical

Writing, Organization and Development of

Technical Documents, Technical

Editing

Professional Experience

AV Automotive Group,

LLC – Arlington,

VA

(April 2002 – Present)

Systems Developer, MIS (April 2002 – Present)

Developed

web-based applications for internal company use. Supported

and maintained company intranet server (UNIX-Based). Maintained and developed content and

design for corporate websites. Supported user base of 75+ users on PC applications and problems. Assisted in the redesign and

implementation of internal WAN and LAN reaching across 3 locations. Co-Led the conversion of the conversion

of Dealer Management Systems, including networking and web based tools using PHP

and MySQL.

Cidera, Inc. -- Laurel, MD (June 2000 -

September 2001)

Manager, Network Surveillance

(December 2000 - September 2001)

Managed

group of 2-3 people in charge of monitoring internal network and company-owned

customer equipment. Oversaw and

participated in requirements, design (structural, policy and pseudo-code), and

development of a web-based system to configure Netcool/OMNIbus to monitor the

network objects. Created reports from collected data using

Cold Fusion, HTML, and perl. Created custom perl

scripts to enhance Netcool alarm data. Used Visio to

map out database designs. Used perl and HTML to design a monitoring system web-based

front-end prototype. Wrote

scripts in perl to monitor custom data from Cidera's proprietary software and

integrated the alarms and data collection into the Netcool suite. Used perl and DBI modules to manipulate Oracle and Sybase-based

databases.

Team Lead, Support Services Group (June 2000 - December 2000)

Led design and implementation of

databases in Oracle for use with web-based applications. Led groups of developers (including

myself) on various web-based development projects as a facilitator, lead

designer, and project lead using perl, Cold Fusion, and HTML. Used Visio to map out

database designs. Compiled

requirements gathered from user groups. Created high-level

design mockups of various developmental systems. Participated in design

of internal operations infrastructure. Designed and developed web-based

password synchronization system using perl, Cold Fusion, and HTML. Helped

support operational systems from a data collection and customer access point of

view.

Intermedia Communications - Beltsville, MD (June 1996 - June 2000)

Project Manager, Information Systems (April 2000 - June 2000)

Coordinated developer efforts on

various projects.

Worked to ensure prompt and on-time delivery of project

deliverables. Used Microsoft Project to create project

plans. Completed design documentation. Created

mock-ups and prototypes for various phases of Sales Lead Tracking System in

HTML. Used Visio to map out database designs. Designed and implemented multiple

relational databases for use with Cold Fusion/Perl/Remedy/HTML applications.

Worked with other project managers to run cross-location and cross-organization

initiatives. Also continued some development work while a

project manager, using both Cold Fusion and perl.

Applications Programmer, Information Systems (February 1999 -

March 2000)

Created Database front ends using

Remedy for company wide use. Wrote perl scripts to interact with both

the Remedy ARS system and Oracle. Used Cold Fusion to design and create

interactive web applications. Helped maintain company

intranet. Assisted in the creation and adaptation of

new products into the Order Tracking System. Worked with Customer

Service to maintain database-facing applications on customer support web

servers.

Webmaster, Customer Support (June 1998 - February 1999)

Led web staff of 2-6 people, comprised from customer service

technicians. Delegated minor

development tasks out to web staff.

Continued maintenance and improvement of Customer

Support website. Added higher levels of security for

sensitive customer information, including implementation of SSL server and

password authentication. Created tools via perl CGI

scripts to allow customers to make configuration changes via web interfaces.

Streamlined internal web site processes. Implemented

automation for both internal and external uses via interface with the DIGEX

Oracle server.

Customer Support, Major Accounts (June 1996 - May 1998)

Assisted leased line customers in reaching resolutions of

problems, including both hardware and software. Worked with

telephone companies to keep internet connections working correctly. Helped customers to keep correct DNS, mail, news, and router

configurations to keep each connection working correctly. Revised,

corrected and helped maintain support web pages. Implemented

password protection scheme for use on secure web server for sensitive customer

transactions.

Skills And Experience

Software

Netcool/OMNIbus, Cold Fusion 4.x, Adobe Photoshop, Microsoft

Office (including Word, PowerPoint, Excel, Project), Remedy AR System 3.x - 4.x

(User and Admin Experience), NetSaint, OpenLDAP, Apache, sendmail

Languages

HTML, CFML, perl, php, SQL, Javascript, expect,

UNIX Shell Scripting

Operating Systems

UNIX (System V and BSD-based), Microsoft Windows (95,98,ME,XP,2000)

Networking Protocols and Servers

TCP/IP, httpd, smtp, dhcp, snmp, DNS/BIND, telnetd, ftpd

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