Customer Service Maintenance

TAMMY DAVENPORT

Email: *********@********.***

Address: **** ********* *****

City: AUGUSTA

State: GA

Zip: 30909

Country: USA

Phone: 803-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tammy Drusilla Davenport

2919 Aylesbury Drive Cell: 803-***-****

Augusta, GA 30909 ****************@*****.*** Home: 706-***-****

OBJECTIVE

To obtain a challenging position that will enable me to expand my knowledge and utilize my strong organizational, leadership and management skills as well as my logistics experience while continuing to grow and allowing me the opportunity to positively impact the company`s success.

SUMMARY OF QUALIFICATIONS

15 years of professional experience in Logistics and Supply Chain Management. A skilled supervisor; quickly interprets the needs and concerns of customers, as well as the organization, by resolving problems and building highly effective and proficient teams. Certified in Property Book Unit Supply-Enhanced (PBUSE), Unit Level Logistics Supply System (ULLS-4), and Standard Army Maintenance System-Level 1 Enhanced (SAMS-1E).Three years of experience with Standards Property Book Redesign (SPBS-R) posting day to day transactions on automated property book. Outstanding knowledge of property accountability procedures, inventories, hand receipts, issues, turn in and supply request. Consistently recognized by supervisory officials for excellence in leadership and superior logistics management performance. Excellent customer service, very well organized, good verbal and written communication skills. Able to analyze, interpret, and evaluate situations to resolve difficult problem quickly. Possesses an Active Government Secret Clearance and Active Passport. Obtained GPA in General Business of 3.74

WORK HISTORY

Field Service Representative (Logistician), Computer Science Corporation, Feb 2010-current

Salary: $90,000.00 per year

Tracked and shipped Return Material Authorization (RMA) equipment value at approximately 32 million dollars. Prepared accurate shipping documentation to track incoming and outgoing shipments throughout entire Northern Region of Iraq. Recorded, maintained and executed the return of excess or unserviceable parts and equipment valued at 1.2 million dollars processing the excess equipment for disposal after all redistribution efforts are met. Ensured 100% property accountability is maintained and validated by requisition, or redistribution orders for processing. Located and acquired standard and nonstandard equipment and supplies through military and non-military supply sources to meet unit readiness and operational requirements. Maintained inventory control records, manage & conduct physical inventories. Maintained inventory reconciliations in automated systems which are incorporated into company STAMIS system. Identified property and equipment for serviceability, availability, and life cycle replacement; taking appropriate actions to identify property for issue, replacement and/or disposal. Performed in-depth research and causative analysis when stock record balance discrepancies were identified as a result of physical inventories, denials, and Reports of Surveys. Opened and closed work orders using the Maintenance Tracking System Site Administrative (MTSSA) system for customer work orders, also to track man hours. Prepared necessary documents for shipment of Return Material Authorization of repairable items to Gyrocam. Evaluated and updated work orders in MTSSA and verify the unit has proper documentation on file to include DA 1687 s and Assumption of Command letter sign by the unit commander. Supported three technicians by keeping accurate count of mission essential parts for the Gyrocam system.

Senior Logistics Associates, Computer Science Corporation, Apr 2009-Jan 2010

Salary: $165,000.00 per year

Responsible for tracking and retrograde of over 1000 pieces of CECOM Intensively managed Items (IMI) and Automatic Reset Induction (ARI) equipment from Iraq Joint Operation Area (IJOA) to Army Central Command (ARCENT) and to Continental United States (CONUS) sustainment level repair. Provided staff augmentation to Communications-Electronics Command s (CECOM) single-source for sustainment logistics and integrates acquisition, logistics, and technology to protect equip, sustain and RESET joint/coalition forces B16 items in support of Operation Iraqi Freedom (OIF). Managed five CECOM data clerks imbedded with Redistribution Property Assistance Teams(RPAT) located on outlining Forward Operating Bases(FOB). Analyze and resolved problems of data clerks in remote locations. Worked in concert with 2nd Battalion, 402nd Army Field Support Brigade (AFSB) Theater Property Book Office (TPBO) and RPAT teams to ensure proper handling and accountability of B16 items. Outstanding knowledge in Standard Depot System (SDS) and the Army War Reserve Deployment System (AWRDS) as the wholesale accountability System of Record (SOR). Developed an impeccable and user friendly filing system to increase visibility for RESET equipment which is used by Letterkenny Army Depot (LEAD) and Tobyhanna Army Depot (TYAD) as well as CECOM South West Asia. Understands RESET as it pertains to overall Army Force Generation (ARFORGEN) process.

Readiness Operations Officer, Logistics Application Inc. Fort Campbell, KY Nov 2007-Mar 2009

Salary: $40,000.00 per year

Served as Logistics Support Elements (LSE) primary point of contact for Leave Behind Equipment (LBE) maintenance. Served as the liaison between the LSE, Campbell s APO and the Department of Labor (DOL) for maintenance management of LBE once units turn over equipment to the LBE program. Coordinated maintenance induction into Standard Army Maintenance System Enhanced (SAMS-1E) with Field Logistics Readiness Centers and Campbell s (FLRC-Campbell s) APO. Provided APO with clear, legible copies of DA Form 3161s and all historical maintenance records (if provided) for units that have turned in LBE. Managed the Preventive Maintenance Checks and Services schedule for LBE equipment which have been repaired to -10/20 standards. Tracked, reported, and assessed the condition of equipment by reviewing SAMS-1E reports provided and reports the status to pertinent parties. Analyzed maintenance trends, develops and coordinates measures with maintenance support activities to meet LBE program goals. Implemented Modern Army Recordkeeping System (ARIMS) for the LBE Maintenance Program. Answered subordinate SAMS-clerk questions of concern and resolved operational issues in a timely manner.

Battalion S-4, US Army, US Army, Fort Campbell, KY Sep 2004 - Oct 2007

Salary: $34,800.00 per year

Supervised seven credit card holders with a monthly expenditure budget of $2,500 per card holder. Coordinated and accounted for unit s request and purchases of mission essential equipment in excess of $90K. Managed the battalion s budget of $370K to help unit obtain required equipment during peacetime and wartime missions. Implemented the Battalion Standard Operating Procedures to ensure four main line supervisors account, procure, and obtained all classes of supply while exercising the Command Supply Discipline Program. Served one year as the Battalion Senior Logistical Advisor during Operation Iraqi Freedom.

Property Book Supervisor, US Army, Fort Hood, Texas Dec 2001-Aug 2004

Salary: $33,600.00 per year

Tracked and maintained 100% accountability of five property books valued at $22.5 million. Enforced an operational and functional accountability of equipment and support documents at the Brigade Property Book Level. Maintained accountability of team s equipment. Provided monthly reports to include Hand Receipts, Cyclic, Sensitive Items Report, and Units Equipment Readiness Reports to Commanders throughout the Brigade. Supervised day to day property book activities including posting, editing, and filing of property book documentation at the Brigade Level. Supervised assigned data clerks to ensure that the required actions were performed in a timely manner. Served as Property Book Officer during the absence of Team Chief for 90 days. Supervised all supply transactions of ten property books valued at $300K.Developed an impeccable file and tracking system that increased the efficiency, productivity, and customer service 100%.Trained and evaluated 11 personnel and eight line supervisors on property book operations using Standard Property Book-Redesign. Assisted units upon deactivation and reactivation which included processing and tracking over 400 lateral transfer directives to accomplish Battalion s deployment readiness. Maintained automated property book using Standard Property Book System- Redesign (SPBS-R). Merged and reconcile 33 units` property books upon redeployment during Operation Iraqi Freedom with no error.

Supply Logistical Technician, US Army, Camp Walker, Korea Nov 2000-Nov 2001 Salary: $26,400.00 per year

Responsible for procurement, placement, accountability and reporting of equipment valued at approximately 1.2 million dollars. Provided logistical advice to the OIC on all matter of the supply system. Coordinated the turn-in of over 190 pieces of excess equipment and property saving the Army thousands of dollars. Managed unit impact credit card account ensuring critical resources were acquisitioned to support urgent requirements on theater operations. Maintained 100% accountability during two moves throughout theater. Reconciled impact credit cards account monthly ensuring all funds and expenditures were accurate and proper documentation was kept on file. Prioritized acquisition of critical resources based on mission impact and budget constraints

Supply Accounting Supervisor, US Army, Fort Campbell, KY Sep 1999- Oct 2000 Salary: $24,000.00 per year

Served as the Asset Visibility and Reports Team clerk Division Property Book Office .Assisted in the asset visibility of 155 separate units for equipment valued at $2.3 billion. Processed and received Continued Balanced System-Expanded data on a weekly basis that resulted in the Division Property Book section 96% accuracy. Processed and order all Class VII requisitions and distributing publications. Monitored all Reports of Surveys and Statement of Charges. Maintained 100% accountability of unit s equipment and property valued in excess of 1.2 million, during relocation with no loss or damage. Prioritized and ensure acquisition of critical resources based on mission impact and budget constraints ensuring complete mission requirements. Reconciled Brigade s impact credit card account with monthly limited of $2500 maintaining 100% audit trail on all transactions. Coordinated the turn in of over 190 pieces of excess equipment and property saving the Army thousands of dollars.

Supply Specialist, US Army, various duty stations Aug 1996-Aug 1999

Salary: $20,000.00 per year

Received, inspected, inventoried, loaded, uploaded, segregates, stored, issued, delivered and turn-in organization and installations supplies and equipment. Conducted supply operations using (ULLS-4) Unit Level Logistics Supply System. Prepared various company level supports documents to maintain audit and paper trail for unit activities. Filed and organized all paperwork in accordance with the Modern Army Record Keeping Systems (MARKS). Maintained organization and installation property books ensuring all transactions was posted and filed in support documentation files. Performed monthly reports such as 10% cyclic inventories, sensitive items inventories, hand receipts, and Unit s Readiness Reports. Ensured accuracy of paperwork, properly procedures, and compliance of Command Supply Discipline Program (CSDP). Coordinated all supply transactions in accordance with DA PAM 710-2-1(Unit Supply System Policies and Procedures), AR 710-2(Inventory Management Supply Policy), AR 735-5(Policies and Procedures for Property Accountability). Determined best method when obtaining relief for lost, damaged, or destroyed property via Statement of Charges or Report of Survey. Issued, received, maintained and controlled unit s ammunition and small arms. Established a secured location for weapons. Scheduled and performed preventative and organization maintenance on weapons.

EDUCATION

Pursuing a M.B.A, University of Phoenix, Feb 2012 - Jun 2013

B.A., General Business, University of Phoenix (online) GPA 3.74 - Nov 2009 -May 2011

AAS, General Studies, Central Texas College, Killeen, TX - Dec 2004

TRAINING

Certificate, Standard Army Maintenance System-Level 1 Enhanced, LAI contractor, 2007.

Certificate, Property Book Unit Supply Enhanced Course, US Army, Fort Campbell, 2007.

Certificate, Basic Leadership and Management Course, US Army, Fort Lee, VA 2003.

Certificate, Unit Supply Operations and Management Course, US Army, Fort Hood, TX 2002.

Certificate, Supervisor Development Course, US Army, Fort Eustis, VA 2001.

Additional Data

Active Secret Clearance

Possess executive writing skills and proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.

Proficient in key logistical and transportation DOD tracking software LIW, LOGSA, RSMS, BCS3, MTISC and RFITV.

Bronze Star, 2006

Army Commendation Medal, 2007

Iraqi Campaign Medal, 2006

National Defense Service Medal, 2003

Army Service Ribbon, 2003

Combat Action Badge, 2006

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