Manager Customer Service

Darren Elbert

Email: *********@********.***

Address: ***** *********** ***

City: Moreno Valley

State: CA

Zip: 92553

Country: USA

Phone: 760-***-****

Skill Level: Experienced

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DARREN W. ELBERT

******.******@*****.***

Camp Arifjan, Kuwait

+965-******** (Kuwait Mobile)

+1-760-***-**** (Skype)

QUALIFICATIONS

A highly skilled self-motivated and innovative professional with extensive military leadership background seeking a challenging IT support position with career progression possibilities. Solid understanding of server-administration, network security, as well as installing, troubleshooting, and

maintaining hardware and software. Recognized by the U.S. Military for demonstrating an excellent work ethic, an ability to respond successfully to challenges, and a talent for communicating across diverse audiences. Recipient of numerous honors and medals for outstanding achievements.

Willing to relocate.

Holds active Secret Security Clearance.

TECHNOLOGY SKILLS

Software Applications: BMC Remedy IT Service Management Suite, Security Content Automation Protocol (SCAP), Gold Disk, Microsoft Office Suite.

Operating Systems: MS Windows (all versions), Windows Server 2008/2003/Small Business.

Hardware: Small Computer Systems, Printers and Digital Senders, Audio Visual Equipment.

Networking: SCCM, SMS, Remote Desktop, LAN, WAN, TCP/IP, Firewalls, VPN, DHCP, DNS.

CERTIFICATIONS

* Microsoft Certified Solutions Associate: Apr, 2012

* Microsoft Certified IT Professional: Oct, 2010

* Microsoft Certified Professional: Feb, 2007

* Microsoft Certified Technology Specialist: Feb, 2007/Sep, 2010

* Business Technology Specialist, Microsoft Certified Partner Program, Best Buy University: Aug, 2006

* Exam 647 Pro: Windows Server 2008, Enterprise Administrator: Oct, 2010

* Exam 643 TS: Windows Server 2008 Applications Infrastructure, Configuring: Sep, 2010

* Exam 640 TS: Windows Server 2008 Active Directory, Configuring: Sep, 2010

* Exam 642 TS: Windows Server 2008 Network Infrastructure, Configuring: Sep, 2010

* Exam 680 TS: Windows 7, Configuring: Aug, 2010

* Exam 282 Designing, Deploying and Managing a Network Solution for the Small and Medium-sized Business: Feb 2007

* Exam 620 TS: Configuring Microsoft Windows Vista Client: Feb, 2007

* CompTIA Security + Certified: Oct, 2010

* CompTIA Network + Certified: Aug, 2010

* CompTIA A+ Certified: Aug, 2010

TECHNICAL WORK EXPERIENCE

System Administrator, ITT Exelis Kuwait -- Dec 2011 - Present

* Provide customer support for Base IT environments including LANs and WANs and remote access tools.

* Maintain unit level servers using Windows 2003/2008, patching, scanning and remediating vulnerabilities utilizing Security Content Automation Protocols (SCAP) and Army Gold Disk software.

* Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

* Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy.

* Manage users and information systems in Windows Active Directory.

* Responded to customer trouble request and problem calls received by telephone, electronic mail and other remote means.

* Resolved customer issues using automated remote control software where necessary.

* Perform baseline imaging of DoD computer systems.

* Interacting directly with the highest level of military ranking authority and provide service and resolution as quickly as possible.

PC Technical Support Specialist, ITT Exelis Kuwait -- Aug 2011 - Dec 2011

* Operate, maintain and upgrade all ASG-KU Automation Data Processing Equipment (ADPE).

* Install new versions, updates, service packs, or replacement parts for all supported ASG-KU equipment.

* Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.

* Provide initial evaluation and recommendation to user who submitted the trouble ticket.

IT Department Volunteer, Moreno Valley Unified School District -- Nov 2010 - Aug 2011

* Assist Server Administrators and Technicians with day to day duties.

Business Technology Specialist, Best Buy -- Aug 2006 - Apr 2007

* Worked closely with customers through end-to-end customer service and sales; assessed their technology needs and presented business solutions.

* Provided hardware and software diagnostic, troubleshooting, maintenance, and installation as well as server/communication solutions.

* Answered technical questions and provided instruction in an easy to understand manner.

SOFT SKILLS

* Self-starter and driven individual who takes personal accountability and initiative.

* Ability to prioritize and manage conflicting workloads.

* Ability to study and learn independently and work with little supervision.

* Works with the team and remains flexible and adaptable in difficult situations.

* Communicates effectively technical designs to non-technical audiences.

* Effective oral and written communication with immediate and cross-functional; cross-project team members.

* Responds amicably under pressure and in highly dead-line driven situations.

* Effective oral and written communication with immediate and cross-functional; cross-project team members.

* Provide adequate and accurate reporting as per Shared Services Reporting Process.

MILITARY/SECURITY EXPERIENCE

EOD Technology, Group 4/Securicor, Combat Support Associates -- 2007 - 2010

Operations Manager/Force Protection Officer

* Led a team who provides force protection, physical security, and law enforcement support for military installations and activities. Stationed in Iraq, Kosovo, and Kuwait.

* Design the strategy and direction of the team as well as process and procedures, assign team responsibilities, and oversee tasks and timelines to ensure timely and accurate communication.

* Build strong relationships with all parties in order to smoothly enforce and maintain rules and regulations.

U.S. Air Force -- 1986 - 2006

Law Enforcement Patrolman/Security Supervisor, Plans and Programs, Security Manager, First Sergeant

* Led a team of Airmen on all areas of force protection functions to protect personnel and resources such as conventional and nuclear weapons systems.

* Conducted training sessions for military and civilian personnel, including foreign nationals.

* Develop and implement security plans and coordinate resources to maximize force protection services.

* Administered personnel programs pertaining to assignments, promotions, separations, retirements, personal affairs, retention, classification, training, and career advancement.

MILITARY TRAINING

* Information Security Program Manager

* U.S. Army: Combating Terrorism on Military Installations

* Unit Security Manager

* Law Enforcement Specialist

* Unit Personnel Security

* Security Forces Craftsman

* Local Area Network Security Course

* NCO Ground Combat Skills

* Non-Commissioned Officer (NCO) Academy

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