Customer Service Technician

Husam Issa

*** – *** Don Mills Rd., Toronto, ON M3C 1V1 647-***-**** *********@*******.***

OBJECTIVE: An experienced IT Support specialist with hands-on experience in hardware, software, and Intranet applications. Commitment to exceptional customer service. Proven network troubleshooting skills.

SUMMARY OF QUALIFICATIONS A self-starter who is motivated with a determination to succeed.Punctual, hard-working, reliable and a dedicated team player.Capable of working individually with minimal supervision as well as in a team setting.Solid, steady, stable, responsible employee.Professional attitude and an efficient problem solver.Excellent time management, organizational, and problem solving skills.Good communication skills (both verbal and written), with a strong work ethic

TECHNOLOGY SKILLS SUMMARY

OS: Windows XP, Vista, 7. Windows Server 2003, 2008Productivity Software: MS Office 2003, 2007, 2010. Lotus Notes. Open Office.Network Software: Active Directory and Exchange 2007, 2010.Network hardware: Cisco and Jupiter Switches, WAN and Routers, Cat5 wiring. Network Setup: DNS, TCP/IP, DHCP, 802.11, VPN.Mobility: Android, iOS, and Blackberry server. Security: Symantec Anti Virus Server, Various ticketing systems experience: OSTicket, SeatAdvisor, Joomla

Employment Experience:

Desktop Support Technician Feb2012 – Oct 2012

Field Nation IN USA and CanadaDaily administration of Windows desktopsProvide technical support for desktops, network connectivity, and e-mail servers.Deployment and administration of Personal Computers (laptops and desktops) and printing devices Basic administration of the telephone system Monitor ticketing queues and comply with quality guidelines when managing incidents.

Desktop Support Technician 2009 – 2012

Elissa Computer Solutions Provided on-site desk-side support to user desktops and laptops.Performed proactive maintenance on all managed equipment.Consulted and designed networks and systems architecture for beginning businesses Field support including installing and training for new productsPerformed scheduled server updates and reboots during customer blackout periodsIntegrated consumer electronics into one network with full media and information sharing

Support technician 2006 - 2009

PCS Solutions

Installed products as per consumer requests.Managed Services IT Technician.

Husam Issa

502 – 797 Don Mills Rd., Toronto, ON M3C 1V1 647-***-**** *********@*******.***

Helpdesk Level 2 Technician 1995-2005Aljazi Managed Services Took ownership of accounts and clientsManaged Services for Mid-Size business2+ years of over the phone technical support experience working with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP Over 2 years experience with the Internet and Internet based applications Excellent verbal and written communication skills Technical knowledge of Internet Browsers and versions of each (Internet Explorer/Firefox/Safari), Clearing cache and cookies, Pop-up Blockers, Security Software (Norton Internet Security, McAfee), Plug-ins - installing (Adobe Flash, Quicktime, etc Supported end users on Learning Management Systems (Blackboard, Angel, FirstClass, SAKAI, Moodle, and more) and adhered to protocols set within client profiles

Special Projects:Upgrade systems for Interchange Electronics Inc: Server 2003 to Server 2008 R2. Laptop hardware upgrade and Migration to Windows 7Ground-up installation and setup of network, wiring, systems, and software for Ontario Security, Iron Horse, and Night Hawk SecurityMigration and upgrade for F.G. Bradly’s IncorpCompleted site setup and system configuration, including wiring, printers, and WAN for Oliver’s Labels Inc

Education and Certification

Bachelor of Science Computer Science - University of YarmoukMicrosoft Technology Associate certification MCITP (Windows 7) A+ Certified Dell Registered Partner/ Acer Authorized Partner

Refancies :

1- Field nation 952-***-****

2 Amer zaki 647-***-****

3- Gadget 416-***-****

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