Will England

Overland Park, KS *****

e-mail: abqbkf@r.postjobfree.com // abqbkf@r.postjobfree.com

SUMMARY:

Business Program Manager, System Design Analyst, J2EE Developer and System Administrator with 16 years

experience. Supervisor and project manager for business and IT projects. Skilled in multi-platform Intranet and Internet

development, design and consulting. Adept programmer with multiple skills including Java, J2EE, XML, perl, CGI and

UNIX shell scripting. Focused on business-driven solutions using standards-based technology.

OBJECTIVE:

Develop cutting edge solutions to business problems. Leverage technology and implement new processes and concepts

to minimize business costs and increase revenue and productivity. Lead and empower coworkers and team to build on

the foundations of solid, repeatable processes.

EXPERIENCE:

Sprint Virtual Business March, 2005 to present

Program Manager III, Sprint.com 2008 to Present

Program manager for Sprint.com Support, Search, Community and My Sprint applications. Managed Sprint

Community from alpha release through product integration with the Sprint.com application suite. Led IT and Branding

teams to develop Joomla power open source solution for http://buzzaboutwireless.com using Lithium forum product.

Led IT team through migration to new clustered LAMP environment. Developed requirements for migration to Jive-

based social community software, provided project and program management for release of the new

http://community.sprint.com/ solution. Provided evangelism and leadership, growing user base of Sprint Community

from a few thousand users to over 75,000 registered users. Trained new community manager to lead the community

team. Provided technical and program guidance for upgrade of Sprint from in-house support and account management

to Kana IQ-based support solution and ATG based account management software. Key player in the Sprint.Com 2.0

program.

Awards and Recognition:

* Rated Highly Effective for 2007, 2008, 2009

Supervisor, VB Technology Operations 2006 to 2008

Lead team of 6 analysts in providing business governance over the Sprint.com web properties. Identify, communicate

and drive problems to resolutions. Manage multiple projects concurrently. Ensure 99.5% uptime of websites.

Negotiate complex requirements between business and IT teams. Define performance standards, process standards and

communication standards between business and IT. Manage matrix projects across formal and ad-hoc teams. Provide

system administration support for VB tools and website, including LAMP development and Linux system

administration for http://www.buzzaboutwireless.com using the Joomla content management system. Responsible for

hiring, training and developing my team.

Awards and Recognition:

* Rated Highly Effective for 2005 and 2006

* Sprint Excellence Award in May, 2007 for work on BuzzAboutWireless.com website

* Sprint Excellence Award in December, 2006 for LAMP development of e-card recognition system

Design Technologist 2005 to 2006

Application and content design and creation for the SprintPCS.com shopping experience. Provide best-practices

solutions to implement business requirements. Implement solutions to drive customer acquisition and retention.

Support and maintain production web properties.

* Blue Martini content creation, versioning, and deployment.

* Debug, troubleshoot issues on websites in Oracle databases, J2EE code, Weblogic application servers and

iPlanet web servers.

* Support standards-compliant CSS and XHTML design.

* Develop and support software using perl, PHP, MySQL and Linux

* Build, enhance and support Virtual Business Intranet site and blog using Linux, Wordpress, PHP and MySQL

* Develop production support tools to communicate site status with PHP, perl and MySQL

Awards and Recognition:

* Sprint On The Spot award in December of 2005 for challenging the dominant paradigm

* Sprint On The Spot award in October of 2005 for resolution of production issue on SprintPCS.com website

* Sprint On The Spot award in September of 2005 for rapid turnaround of new plans

* Sprint Excellence Award in April of 2005 for work with Blue Martini development.

* Sprint Excellence Award in June of 2005 for development and support of eBusiness Intranet site.

Sprint ITS April 2002 March 2005

System Engineer 3

J2EE development with Blue Martini on Weblogic 7 in support of the customer facing websites. Develop JSP and

servlet code to interface with backend JavaBeans. Use Ant, CVS, perl and shell scripts in development. Administer 130

Weblogic systems on Solaris 8. Interface with Oracle database, coordinate DBA activities. Provide 24x7 support for

production application. Develop effective processes to automate monitoring, maintenance and metrics for application

servers.

* Doubled capacity of product catalog application

* Deployed new production Blue Martini environment for Portal Replacement program

* Developed new component-based interfaces in Java for Blue Martini content management system. Allowed

look-and-feel and data changes without code or JSP modifications

Saepio Technologies April 2000 - April 2002

J2EE Application Developer

Design, develop and support media-agile delivery software with Java J2EE, perl, Javascript, Postscript and C. Train

new developers; lead their development efforts and maintain production and release schedules.

Maintain and enhance Solaris / Apache web server and Linux / Apache web servers.

* Developed object model for Digital Asset Management application; Led team to develop DAM using J2SE

technology, delivered product in 2/3rds budgeted time.

* Developed token-based end user authentication solution for web application

* Participated in object design model for conversion of legacy perl product to J2EE web-delivered application

* Wrote 50,000 line J2EE application for online creation of PDF files.

* Updated Java AWT-based application administration tool using MVC models, thin client HTTP technologies.

* Documented 20,000 lines of perl code for conversion to Java

* Built, configured and maintained Java servlet engine under Apache and Tomcat on Solaris and Linux using

MySQL database backend.

Sprint Paranet July 1999 - April 2000

Technical Solutions Consultant

Chair of Employee Advisory Team

Consulting on web development and new technology. Provide technical solutions for Fortune 500 companies.

Develop, plan, implement and execute technical solutions for business problems.

* Presented security audit recommendations for 36 enterprise AIX and Solaris servers. Developed plan to close over

1,000 major and minor security holes

* Developed web-based documentation and processes for XIOX PBX Monitoring system.

Cessna Aircraft February 1999 - July 1999

Programmer / Analyst

Develop, maintain and enhance internal and external web using Java and perl. Automate production support tasks

using perl and shell scripts.

* Automated 12 hours of weekly tasks

* Discovered and removed multiple security holes in current production systems

* Developed and implemented change control processes and website to control updates to Cessna Internet site.

Boeing Computer Services October 1997 - January 1999

System Administrator 4 and Year 2000 Project Lead

Optimize complex network-based computing systems. Perform cross-system problem analysis and resolution. Define

and develop proposals for system requirements for new business opportunities and major programs. Provide web

consulting and development. Define, configure, develop, and support web projects.

* Developed web-based ticketing system for on-site support.

* Led Year 2000 readiness project for the Central LAN - responsible for over 700 assets

* Created hardware and software inventory database with web front end

* Provided top-level customer support on desktop software, hardware and application development for over 12,000

users

Boeing Computer Services October 1996 - October 1997

Programmer / Analyst 3 (On contract from Foster Design)

Resolve second and third level end-user computing problems in a multi-vendor, multi-platform environment. Provide

telephone and on-site support for over 9,000 users. Consult and train other support personnel and end-users.

* Developed interactive web site to support transition from Windows 3.11 to Windows 95

* Expanded transition web site to include system wide computing FAQ s.

* Developed service metrics measurement solution in MS Excel with VBA

Gorges & Company Volvo February, 1994 Oct. 1996

Systems Analyst

Define, configure and implement PC-based network for sales and service. Explore new technologies to maximize

business return.

* Initiated and developed Internet web site - first auto dealership in Wichita on the web.

* Authored nationally recognized business plan for expansion of Volvo franchise and the Used Car operation;

resulted in financing for new facility and showroom from Volvo Corporation

* Developed computerized sales tracking and forecasting system with MS Office

EDUCATION:

Park University, Bachelors of Science, CIS 2007

Graduated with 4.0 GPA

Newman University 1997 - 1999

Classes toward BSCS. GPA of 3.75.

Course work included:

* C++ Programming

* Database Applications

* Networking Fundamentals

* Advanced Mathematics

Technical Skills:

* Java Servlets and JSP development

* SCJA certification in process

* J2EE development

* XML and XSL

* Weblogic 7.0 administration

* Security fundamentals

* SQL and RDBMS management under MySQL, Oracle

* Perl and shell scripting

* PHP scripting

* Korn Shell Programming

* Object Modeling and Design

* Internet standards and protocols under the TCP/IP stack

* Web servers: Apache, Microsoft and iPlanet

* Windows 9x and NT administration

* UNIX system administration skills

* Fundamentals of Networking and Datacomm

Interpersonal Skills:

* Project Management

* Time Management & Prioritization

* Public Speaking and Group Presentations

University of Kansas 1990 - 1991

Winfield High School 1986 - 1990

College prep course load with emphasis on math, science, communication and computers.

* Graduated in top 20%

* 3.83 cumulative GPA

* Ranked 17th statewide in Debate

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