Information Technology Management

Durval Smith

***-**** ******** *** **** ***********@*****.***

Toronto, ON M3J 0G8 647-***-****

Personal Profile

Strong problem solving skills, good communication abilities

Natural leadership abilities, strong initiative

Ability to work effectively on a team or solely

Able to work efficiently with little or no supervision

Fast Learner to general and specific instructions

Adept in designing and troubleshooting; WLAN, LAN, MAN and WAN

Experience with a great range of networking programs, including; hyper terminal, wireshark,

Windows server 2003 & 2008, SQL server 2008, and centOS.

Have worked with a wide range of operating systems; Windows NT, Windows ME, WinXP,

WinVista, Win7, Ubuntu, Virtualization (VMware, Virtual PC, Hypertherminal), Remote access softwares, and multiple ticketing systems.

Work Experience

Pharmatrust Canada Oct. 2011 – Aug. 2012

Platform Support Specialist (Team Lead) Troubleshoot Medcenter Kiosk incident Record and track incident and problems occurring at medcenters Network troubleshoot and support for Touchpoint pharmacy Stress test medcenters during preproduction phase Troubleshoot internal connection with CHASE payment gateway Investigate Root Cause Analysis on problemsWorking alongside Technical Writers and writing training manuals Remote access troubleshooting client terminals and Kroll Servers

Kroll Computers Jan. 2010 – Oct. 2011

Information Technology Specialist Responsible for providing technical support for 2500 pharmacies nationwide Test application and network configurations in virtual environment and reportAttendance to on-site service calls Install and maintain all software and hardware of company’s infrastructure Responsible for installing, maintaining, and supporting the company’s workstations and

printing solutions repairs. Provide second tier support as related to Kroll pharmacy software issues

JDA Variety Movers Nov. 2008 – May 2009

I.T Specialist Part – Time

North York, Toronto Workstation upgrade maintenance Teach staff use of MS Office Suite

Network Administrator & Instructor Nov. 2005 – May 2007

Norman Gardens School Full-Time

Kingston (W.I)Responsible for IT instructing to teacher and students Design and implement the institution’s network Design and manage the institution’s website Troubleshoot network failures and do necessary upgrades on software and hardware

Education

Computer Networks Engineering Diploma Sept. 2007 – Aug. 2009

RCC Institute of Technology

Concord, ON

Courses: Applied Calculus; Digital Communications; Networking; Presentation Skills;

Professional Writing; Networking Administration; Data Communications; Wired and

Wireless Systems; Advance Database Management, C++, JavaScript, PHP, Network Security, and computer architectures

Experience: Over 600 lab hours and 3+ years’ work experience ranging in; Digital communications, Network administration, Network design, C++, Java, Network server and services, Wired and Wireless Networks, Cisco routing, Database Management, Chase payment gateway, Platform support, Call center support, hardware and software troubleshooting and installation, training, technical writing and windows installations and troubleshoot (TS Server, Windows Server, Wyse terminals, and workstations).

Teaching Diploma Sept. 2002 - 2005

Gerald Foster College

St. Catherine (W.I)

Courses: Human psychology, Sociology, Information Technology (Education specific), Sociology, Economics, Management, History, Geography, Physics, Mathematics, Leadership courses, and several other educational related courses.

Organization and Interests

Sick Kids Hospital 2008 - Present

Toronto, ON Support children with disabilities Part take in fund raising activities

Web Management 2005- PresentManage and upgrade personal websites and blogs Blogger: blog.alltechrelated.com

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