Project Manager Quality Assurance

Eseosa Aghemwenhio

***-** ********* ****, ******** ON L6Y2R8. ********@*****.*** 647-***-****

Experienced Business Analyst with over 5 years of Information Technology experience. Areas of expertise include ITIL, IIBA and IT service management best practices, business process re-engineering (BPR), process/organizational change management, and training. Accomplished and results-driven professional with extensive experience in Business Solutions including finance, Human resource and Insurance applications, excellent understanding of the Software Development Life Cycle (SDLC) from inception and eliciting requirements to Quality Assurance (QA) and user acceptance testing, possess excellent leadership, and communication skills, exceptional documentation and analytical skills, a good facilitator, and team player with a strong emphasis on business applications

TECHNICAL SKILLS

Methodologies:

Rational Unified Process (RUP), Agile, Waterfall

ITIL Tools:

Quality Center, Remedy, MSM

Development Environment:

C, C++, Java, HTML/XML

RDBMS:

Oracle 10g, SQL Server, MS Access

Operating System:

Windows 2000, 2003, XP and Windows 7

Packages:

MS Office Suite, MS Visio, SPSS, Crystal Report

CORE COMPETENCIES

Business Analysis

Financial Application

Joint Application Development (JAD)

Insurance Application

ITIL Best Practices

Defect Management, Software Testing / UAT Coordination

Software Development Life Cycle (SDLC)

Data Analysis

Change Management

M.S Office Suite, MS Project, Visio, Outlook

SQL Query skills

Business Process Improvement (BPI)

Unified Modeling Language (UML) Use Case Diagrams

Project Management

Web applications

Human Resources Applications

PROFESSIONAL EXPERIENCE

Business Analyst (Contract)

2012 -Present

Gatestone & Co

Project: CRM Application for insurance policy administration and management

Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams. Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Business Requirement Documents, Use Case Document, GUI screen and Interface design.Performed GAP and Risk analysis of existing system and evaluated benefits of new system. Conducted observation of As Is requirements and helped identified To Be solution with project SMEs and technical teamsConducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.Validated technical designs created by IT developers against functional specifications and Performed regression testing, retests coordinated defect tracking process to enhance communication between Development and test teamWorked with QA and UAT teams to design test plan and test cases for User Acceptance Testing (UAT), test case design and review and systems integration testing using test management tools and defect reporting tools namely Quality Center and in house developed tools.Coordinated work plans between project manager and client using MS Project and created documentation for training and Help Desk teams Assisted in the designing, management, execution, documentation and resolution of discrepancies for user acceptance testing (UAT) Participated in post implementation review to facilitate constructive feedback for process enhancement

Business Analyst (Contract)

MPAC 2008 – 2010

Project: Enhancement of Financial Reporting solutionDeveloped prototype of new information processing application, elicited functional requirements and prepared business requirement documents (BRD)Collaborated with clients, vendors, end users, and developers and ensured technical requirements are thorough using standard tools and modeling techniquesCreated and documented models such as business process flow models, activity diagrams, swim lane diagrams using the unified modeling language (UML)Liaised with vendors to investigate and resolve Issue Logs and coordinated defect management processEnsured that change, acceptance and approval management are proactive and effective on all projects and implemented appropriate processes, tools and techniques are used by the project teamsFacilitated various JAD and workshop sessions to elicit requirements and manage determine system specifications, elicited requirements using interviews, document analysis, requirement workshops, business process descriptions, use case scenarios, task and workflow analysis.Prepared the business requirement document (BRD) and wireframes document to form the basis for the technical requirement document (TRD).Created and documented models such as business process flow models, activity diagrams, swim lane diagrams using the unified modeling language (UML).

Business/Systems Analyst (Contract)

2008 – 2010

Rogers Communication Inc.

Projects: Multiple projects including the Implementation and Maintenance of a new Integrated Customer Management (ICM) system.

Conducted interviews, focus groups and job shadowing with internal/external stakeholders to understand their challenges and captured their business processes by documenting client requirements.

Conducted observation of As Is requirements and helped identified To Be solution with project SMEs and technical teams.

Prepared the business requirement document (BRD) and wireframes document to form the basis for the technical requirement document (TRD).

Created and documented models such as business process flow models, activity diagrams, swim lane diagrams using the unified modeling language (UML).

Assisted in the designing, management, execution, documentation and resolution of discrepancies for user acceptance testing (UAT) and systems integration testing using functional director testing tools.

Coordinated User Acceptance Testing, reviewed functional test scripts for different test scenarios to ensure adequate coverage for system testing of all functionalities for the application under test (AUT).

Participated in all design reviews, project scrum meetings, test execution, requirement clarification, timeline meetings, project planning and obtained necessary technical system requirement for automation tasks.

EDUCATION & PROFESSIONAL CERTIFICATION

Topron Consulting

Certificate in Quality Assurance

2006

Innovations in Business Solutions

Certificate in Business Analysis

2005

University of Benin

Bachelors in Accounting.

2002

2002007

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