Customer Service Medical
Resume:
Carla Hood
Carla Hood
*********@*****.***
Objectives
To secure a position in a facility where I can utilize my training and experience to further advance in my career.
Employment History
July 2011– present: Client Representative The Outsource Group, Charlotte, NC, United StatesStatus accounts and document all work performed in the company and client computer systems. Access accounts to determine the next appropriate course of action in line with company policies and procedures. Process related correspondence from insurance companies and perform pertinent followup. Reconcile balances and payments between insurance companies and client computer systems. Other duties assigned by management.
June 2011-July 2011: Customer Relationship SpecialistAllegiance Staffing @ The Doc Depot, Charlotte, NC, United StatesProcessing prescriptions timely and accurately. Verifying incoming prescriptions while maintaining high quality standards. Identify issues that impact quality and productivity. Physicians follow-up. Insurance verification and eligibility.
November 2008– June 2011: Patient Account Rep ll Prebyterian Internal Medicine Clinic, Charlotte, United StatesFiling, preparing and retrieving medical records. Scan documents into EMR system. Pick up and deliver charts for appointments. Fax documents to different facilities upon request. Maintain knowledge of Hippa compliance. Multi-task between answering phones, processing record requests, and scanning. Complete assignments from Physicians. Complete lab result forms and mail to patients. Make changes to dictations when necessary.
October 2006– May 2008: Medical Biller Medical Services Company, Charlotte, NC, United StatesBill workers compensation transportation claims to insurance companies by working from batches. Facilitate sales and credit adjustments to carriers. Facilitate short pays and balance due to vendors. Handle calls from vendors regarding payments. Facilitate timely filing and appropriate fee schedule rates when billing.
Education: York Technical College
Interpersonal Skills
I have extensive knowledge in Allscripts, Microsoft Office, Word, IDX, Meditech, Softmed, Touchworks Scan. I am very detail oriented with many years of medical office and customer service experience and being a team player. Over the course of my career I have gained important skills in communication and collaboration.
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