Customer Service Sales

Crystal Melich

*** ****** ******. ******, **. L*J 1J6

Mobile (289) 939 – 4999 *******@*****.**

SUMMARY OF QUALIFICATIONS

Motivated, personable business professional. Talent for quickly mastering technology –Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting all required guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary

Advanced Microsoft Office SkillsInternal/external customer service demeanor Marketing & Sales Extreme discretion and the ability to work closely with the CEO

KEY ACCOMPLISHMENTS

Communication: Reports/Presentations/TechnologyPrepare and present elevator pitch at Corporate round tablesDesign client presentations to expand products/services in the North American MarketTrain sales team on CRM and expense management programs such as Sales Force, Sales Logix, CertifyRapidly learn and master varied computer programsDesign and manage web design project – Full creation of company website

Customer Service/Marketing/Problem SolvingBuild and implement marketing campaigns to generate leads, Manage Pre-Sales TeamProven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding time framesDevelop and maintain administrative processes that reduce redundancy, improve accuracy and efficiency, achieve organizational objectivesHighly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stagesMarket / customer / contact / trade show researchMarketing program / communication / email blast Travel arrangements, research and booking for all employeesPrinting, marketing material, trade show organization Booking appointments for business trips (location, cross reference with our database)

WORK HISTORY

Access2Sales March 2011 - Present

Business Solutions Manager/Executive Assistant/Regional Sales Manager

Maintain office filing system. Keeping / building / managing CRM database. Provide HR first line candidate research. Provide management with duly reporting. Track all contractual obligations, objectives, programs and bonuses. Provide superior administrative support for all staff and clients including working alongside CEO, accounts receivable, recruitment, first line IT support

CUPE Local 218 April 2010- February 2011

Administrative Assistant

Answered incoming telephone lines of the Employer and greet visitors to office. Receive, record, distribute and file all incoming correspondence, emails and facsimiles. Type and prepare correspondence to various internal and external parties as required by the Employer. Prepare and distribute minutes of internal and external meetings. Maintain the files of the Employer and monitor access to those files as required.

Citifinancial January 2006 – July 2009

Account manager

Presented loans, real estate products and insurance products to potential and existing customers. Processed applications, cultivated new and repeat business from internal and external clients, scheduled loan closings, met and exceeded pre-determined sales goals. Made early stage collections call on existing past due accounts. All administrative duties as assigned. Worked alongside Branch manager to ensure successful audits for our branch.

EDUCATION & PROFESSIONAL DEVELOPMENT

Trillium College, Community Social Service Worker, Diploma with Honours 2010

Sept 2010-Dec 2010 Sunnycrest Nursing Home (CollegePlacement-288hrs)

Duties –As part of the Life Enrichment team, I was required to help organize Social, intellectual, recreational, physical and spiritual activities and programs for the Residents at Sunnycrest Nursing home to improve their social interaction, help them feel comfortable at the home and work on their independence. Placement also required documentation of their food intakes, our one to one counselling sessions, and any incidents that may have occurred during any of these programs or under our supervision.

Level C First Aid and CPR/AED Certification, 2010

Non-Violent Crisis Intervention Certification, 2010

Systematic Training for Effective Parenting of Teens Certification, 2010

Feeding certificate, 2010

End of life care workshop, 2010

G.L. Roberts C.V.I, Grade 12 Diploma, 2000

**Personal and professional references available upon request**

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