Manager Customer Service

Carolyn Taggart

** ********* ******, **********, ** 06790

Home: 860-***-**** Cell: 860-***-****

Email: *******@**.****.***

Education

**** ****** ** *******, **********, Specialization in Student Development in Higher Education

Central Connecticut State University New Britain, CT

GPA: 3.95

2008 Bachelor of Arts, Music

Central Connecticut State University New Britain, CT

Summary of Qualifications

6 years of supervision of student employees in a college student union/student center setting.

4 years of leadership experience as an officer of a student club or organization.

2 years of leadership experience as the chairperson of a governance organization.

1 year of internship experience in the Department of Student Activities and Leadership Development

Experience

Front End Manager 2008-present

Central Connecticut State University Bookstore Train and supervise student employees in daily operations and customer service skills.Provide input and feedback on current student employees.Promote bookstore events to the campus community.

Volunteer Coordinator 2004-present

True Colors Annual LGBTQ Youth Conference Manage a crew of 250 high school, college, and adult volunteers during the conference's two day span, which draws over 3,000 attendees from throughout the country annually.Coordinate and run volunteer training sessions that are congruent with the values and philosophies of the True Colors Sexual Minority Youth and Family Services organization.Served as a liaison between conference organizers and Central Connecticut State University's event planning offices from 2004-2007, when the conference occurred Central Connecticut State University.

Staff member/Assistant Orchestra Chairperson 2003-present

Laurel Music Camp Direct supervision of 30-35 high school and college students in residential camp unit.Supervise and mentor college-aged junior counselors.Run rehearsals and sectionals, organize music, coordinate with the conductor, oversee seating auditions, and arrange concert logistics.

Graduate Internship, Student Activities and Leadership Development 2011-2012

Central Connecticut State UniversityPlan and implement an assessment regarding student leader satisfaction with advising and leadership training.Develop co-curricular workshops for the LGBT Center.Represent the LGBT Center at Open Houses and various campus events.

Office Assistant/Student Manager 2002-2008

Central Connecticut State University Student Center Hired, managed, trained, and wrote evaluations for an office staff of six student employees.Maintained student records, verified hours, and verified payroll.Gained experience and training as an audio/visual technician, building manager, event crew/audience management team member, event set ups, information desk attendant, and box office ticket sales agent.

Chairperson 2007-2008

Central Connecticut State University One In Ten Committee Organized and planned meetings between students and faculty/staff members concerned about LGBTQA issues on campus.Facilitated meetings and dialog between the committee and the Office of the University President, Student Affairs, CSU Board of Trustees, Student Government, Faculty Senate, and other campus departments.Provided input and recommendations for the first LGBT Center on campus.

Chairperson 2003-2005

Student Union Board of Governors Presided over and organized meetings, organized committees, and served on other university and student/faculty committees.Served on graduate internship and faculty/staff search committees.Served on the university's host committee for the 2004 Association of College Unions International (ACUI) Region 1 Conference at Central Connecticut State University.

President, Treasurer 2001-2004

CCSU PRIDE (LGBTQA Student Organization) Planned weekly meetings and an average of six to ten programs per semester.Served as a representative on the President's Student Advisory Committee and the President's Diversity Committee.Grew the annual club operating budget from $1,000 to $10,000 annually.

Employment History

Front End Manager August 2008-Present

Barnes & Noble College Booksellers Central Connecticut State University Bookstore New Britain, CT

Head Cashier/Lead Bookseller June 2004 to August 2008

Barnes & Noble Booksellers Glastonbury, CT

Office Assistant/Student Manager February 2002 to May 2008

Central Connecticut State University Student Center New Britain, CT

Technician February 2001 to February 2002

Central Connecticut State University New Britain, CT

Recognition and Honors

Founders Award for Contributions to the LGBT and Campus Community, CCSU LGBT Center, 2012

Golden Key National Honors Society Inductee, 2012

Student Center Employee of the Month, Central Connecticut State University Student Center, 2006

Outstanding Multicultural Program by a Student Organization, Day of Silence - CCSU PRIDE, Central Connecticut State University Department of Student Activities and Leadership Development, 2003

Outstanding Campus Organization of the Year - CCSU PRIDE, Central Connecticut State University Department of Student Activities and Leadership Development, 2002

Conference Participation

NASPA Region 1 Conference, Sturbridge, MA. Conference volunteer and attendee.

ACUI Region 1 Conference, Central Connecticut State University, New Britain, CT. Served on host committee.

ACUI Region 1 Conference, MIT, Worchester, MA. Conference volunteer and attendee.

ACUI Region 1 Conference, Merrimack College, North Andover, MA. Conference volunteer and attendee Attained leadership certificate at each ACUI Conference.

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