Customer Service Sales
Resume:
Sylvie NGOV
******.****@*****.***
Bilingual Marketing Services
HIGLIGHTS OF QUALIFICATIONS
* ***** ********** ** ******* management in marketing
Master degree, specialization in Marketing with honors
Fluent in French, English and Spanish
Ability to communicate relevant messaging to multiple audiences
Understand Customer relationship Management
Identify, manage and execute on industry events
Prepare regular marketing activity reports
Able to work both independently and in a team setting
Fast learner and hard working
Leadership and organization skills
PROFESSIONNAL EXPERIENCES
Marketing Project executive and event planner Oct 2009/July 2010
Departmental Committee Olympic and Sports (France) Develop a questionnaire and dissemination of Departmental Committees SportsAnalyze the questionnaire (data processing, synthesis, statistics Create a directory of disability sport in Paris’s suburbCreate Folders sponsorship and partnershipSchedule meeting with foundation and companies for the partnershipOrganize the sport event Live Sports Sustainable! : Choice of themes and the name of the eventGenerate ten thousands Euros by sponsor’s funds for the eventMeet with trade and professional associations and other groups to promote and discuss conferenceMeet with sponsors and organizing committees to plan scope and format of eventsImplement and monitor communication media (Create displays and triptych)Design invitations from institutions, mailings and press media monitoringManage a communication budget of three thousand Euros over media ( Radio, magazines, displays)Negotiate publishing company contracts with professionalsManage the logistics of the event (venue selection, service providers, transportation of goods, optimization of the place)Create managerial accounting budgetOrganize all tasks with Ms Project
Marketing and sales executive manager Jan-July 2009
Gift Entertainment / Publishing Dakota (France) Analyze competitors (benchmarking, competitive intelligence)Prospect new partners by phoningAssist in the development of new proceduresDesign product marketing and launch of our new gift boxes Create promotional offer on our website
ADD EXPERIENCES
Customer Service Cashier June 2012- Present
Fresh & Wild Food Market (Toronto) Deal with a diverse customer populationSolve problems and handled customer inquiriesHandle high volume of transactions
Payroll Manager Nov 2010-April 2012
CSC Computer Sciences SAS (France) Collect, capture and control of payroll elementsPrepare and verify statements of earnings for employees, indicating gross and net salaries and deductions such as pension plan and taxesMaintain records of employee attendance, leave and overtime to calculate pay and benefit entitlementsComplete, verify and process forms and documentation for administration of benefitsRelay information and social legislation to employees on payroll matters
Sales executive July-September 2008
AELIA (France) Conduct sales for increase profitability of the storeResolve customers problems ( refund or exchange products)Follow the customers relationshipImprove customer service based on client feedbackMerchandise store to help improve consumer salesCreate our promotional event in the shop
Sales assistant February - July 2008
Dkode Shoes (France) Contact customers by phoning, mailing and prospecting Present our new collections at trade showsSpecify writing and case tracking customerCreate offers to increase brand’s popularity
LANGUAGES AND COMPUTER SKILLS
Fluent in English, French and SpanishComputer skills: Microsoft Excel, Word, Powerpoint, Outlook, Lotus 1-2-3, MS Project, Hypervision, Quark Express, Adobe IllustratorDiploma ECDL European Computer : http://www.ecdl.com/
EDUCATION
Master Degree of the Institute of Business and Communication, specialization in marketing, with honors 2008-2010
Final paper: How company can reach young people between 18-25 years by making events?
School of Management and Commerce International (France)Bachelor of Commerce and Communication, with honors 2007-2008
School of Management and Commerce International (France)
References available on request
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