Customer Service Management

punit upadhyay

punit upadhyay***/**,mahavir chawal,g k marg lower parel westmumbai,*********************.**********@*****.*** Summary Customer service and support Programming both new applications and maintenance work using C++, C#, Web Technology, Java7 & Advanced Java (J2EE), Java Script Problem isolation and analysis Application and requirement analysis Process improvement and documentation Objectives Seeking a challenging position in a professional organization offering an opportunity for growth where I could use my inner power & knowledge in every possible way that adds value to the work performance of the organization. Education Karrox Techonolgy sikkima manipal university, mumbai, maharashtra, India Graduated: March 2012 Grade: A Employment History August 2009 – Present: edp techonlogy Company: infomedia18 mumbai, maharashtra, India As an EDP Technology(Sales Support), I managed operations of Campaign Management of Online Ads using SAP-IS-MAM (Media Advertisement Management) SAP has more than 25 Industry specific solutions. IS Media is one of the industry specific solution from SAP which caters to Media Industry.IS Media consists of two major modules namely Media Advertisement Management (MAM) and Media Sales and Distribution (MSD). The MAM module caters to Advertisement Reservation, Booking and Billing. Some of Major Modules of MAM are Advertisement order booking, Credit/Debit Memo management, Contract Management, Commission Management, Complaint Management and Credit Management. Professional Skills java techonolgy – Beginner Hobbies & Interests foot ball,cricket,chess Languages English – Conversational Hindi – Fluent