Customer Service Data Entry
Resume:
Helen Farinacci
Email: *********@********.***
Address: **** ***** ***.
City: La Mesa
State: CA
Zip: 91942
Country: USA
Phone: 619-***-****
Skill Level: Experienced
Salary Range: $3,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Helen Farinacci
8515 Chloe Ave. #215 La Mesa Ca. 91942
619-***-**** primary * 619-634-6497alternate * *********@********.***
Business Administration Professional
Objective
Enthusiastic, analytical, and dedicated professional with over ten years of customer service, office administration, and clerical experience, seeking a challenging and rewarding position within an accomplished organization.
Summary of Qualifications
* Extensive knowledge of various data entry programs, MS Office Suite, fax software management, and multi-key call systems.
* Strong knowledge of office management duties, bookkeeping skills, document quality control, and receptionist responsibilities.
* Effective team member with strong communications and motivational skills.
* Type 45+ WPM
Education
Bachelor of Business Administration: Human Resource Management September 2010
American InterContinental University Hoffman Estates, IL
Associate of Arts in Business Administration: Human Resource August 2009
Experience
Substitute Clerical Assistant February 2008 - Present
San Diego Unified School District, San Diego, CA
* Perform accurate and timely data entry of student personal identifiable information (PII) and educational performance, to manage student statistics and generate reports for student analysis.
* Manage the school district`s phone system using excellent communication, client relations, and problem-solving skills to answer phones, transfer calls, take messages, and set-up conference calls for upper management.
* Conduct multiple tasks such as filing, faxing, handling incoming and outgoing mail, shipping and receiving packages, creating copies, forms, and spreadsheets efficiently and orderly, reducing the workload of office management.
* Pre- School Registration for the Early Childhood Education Program. Informing each parent what is required to register their child, the proper age of the child, and assisting the parent with the information required for each pre-school or CDC the parent may wish their child to attend for the school years of 2011-2012 and 2012-2013.
* State testing for grades 9th through 11th, which includes preparations of all booklets, required for the test as well as the answer documents. Responsible for the materials needed for test taking.
Child Development Assistant - Part-Time June 2008 - August 2009
San Diego Unified School District, San Diego, CA
* Administered educational support to pre-school age students and teachers performing various activities, to include organizing student activities, scheduling teacher meetings and projects, and managing the attendance roster, ensuring 100% accountability of students in classroom.
* Managed students` progress and various performance statistics using date entry and Microsoft office applications.
* Established positive relationships with parents, and through generated reports from data entry programs, provided them with effective feedback concerning their child`s performance.
Clerk II December 1998 - June 2007
Vallejo Unified School District, Vallejo, CA
* Designed and generated reports to assist principal with various school management activities
* Managed, compiled, and entered financial statements and payroll data for the office and cafeteria services account system using FileMaker Pro software.
* Coordinated all meetings for staff; managed calendars, attendance, student progress reporting, purchase orders, inventory counts, and mailing databases.
* Provided customer support on the phone or in-person, ensuring customers satisfaction while on campus.
* California STAR testing preparation by assisting in the gathering of materials required for the students to participate in the test. Supplied materials to the students such as booklets, pencils, and testing forms for the appropriate grades. Monitored students while they tested.
Jim Boy Tacos Manager August 1995-June 1997
Day/Night Manager -Sacramento, CA
* Build client relationships and perform conflict management using interpersonal skills to calm disgruntled employees and resolve issues, which increases the morale and atmosphere in the office.
* Conduct training for employees, sharing knowledge and monitoring their individual progress.
* Inspected time sheets for employees for their paychecks and any overtime they may have done.
* Prepared the cash register for the opening of the morning shift and closed for the end of the day. Accounting for all made for the workday.
* Made sure the supplies that were needed to complete the workday were in stock and ordered the supplies when needed.
ROP Program Kaiser Hospital June 1993-April 1995
Volunteered as intake clerk - Sacramento, Ca.
* Worked the front counter to receive patients in the emergency room that needed to be seen by doctor.
* Answered the telephone lines to assist patients. Used the DDTP telephone for the deaf and hard of hearing.
* Completed paperwork that was requested so patients could be seen.
* Transcribed doctor`s notes after the patient were seen by doctor.
American iverCollege February 1986-June 1993
Matriculation Dept. - Sacramento Ca...
* Scheduled and prepared new students for orientation programs with other members and faculty staff.
* Supervised, scheduled, and guided a staff of twelve in the management of new students and documentation and privacy forms required for students to enter into their courses.
* Provided all aspects of student services and data entry including solving problems, answering questions and working with future students to ensure fantastic service.
Hyatt Legal Services August 1982-May 1985
Paralegal - Sacramento, Ca.
* Manage entire office. Ensure smooth operation of small law office consisting of two lawyers. Maintained office accounts.
* Interviewed clients and prepared all files for defense attorney.
* Scheduled and attended consultations to assist in the determination of accepting cases.
* Setup, organized, and maintained the entire filing system for the office of both attorneys.
* Supervised law library including updating, organizing and maintained fillies, provided docket control, researched and ordered all office supplies and services.
* Maintained and accounted for monies received and responsible for taking the end of the day cash to the bank drop box.
United States Air Force, MS., TX., NY CA 1977-1984
Administrative Specialist.
* Coordinated workflow through various departments.
* Key accountabilities included administrative functions (activity reports, ad-hoc reports, expense reports, confidential correspondence and presentation development).
* Scheduled and maintained calendar for upcoming training events.
* Event planning and coordination such as travel arrangements, conference-call scheduling and meeting planning.
* Managed promotional events and collateral -material preparations.
Skills:
* Proofreading and Editing
* Confidential Records Management
* Type 45 words per minute
* Microsoft Office Programs
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