Marlon McKinnon

Email: abqb9v@r.postjobfree.com

Address: **** ********** **.

City: Killeen

State: TX

Zip: 76549

Country: USA

Phone: 254-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marlon McKinnon

5503 Bridgewood Drive

254-***-****

Killeen, TX 76549 abqb9v@r.postjobfree.com

SYSTEM ANALYST

Desktop Support / Network Technician

Thirteen years of technical experience in installing and troubleshooting computer systems and network configurations. I have the ability to lead successful members in resolving complex challenges, a will to learn, and understand that success comes from proper communication skills and great customer service satisfaction.

* Active SECRET Clearance

* Staff Sergeant of Texas Army National Guard

* Windows 9X/NT/2000/XP/Vista

* Fundamentals of Unix and Solaris

* Fluent in Spanish

* Window 2003 Server

PROFESSIONAL EXPERIENCE

NOC Technician II - Shift Lead June 2010 - Present

Proactive Communications Inc Killeen TX

Responsibilities:

* Monitor and maintain network. Establish first and second tier technical support to customers.

* Use various network monitoring tools to include Solarwinds, Netflow, iMonitor, Cisco Network Assistant and ticketing systems such as Connectwise to report alarms on network such as outages and abnormal operations. Work directly with customers and escalate issues directly to engineering team if need be.

* Assist field technicians with building new network circuits, troubleshooting on call issues, and creating network reports.

Selected Contributions:

* Assisted in fully building and commissioning more than 80 new network circuits overseas throughout Afghanistan, Iraq, and Kuwait in 8 months.

* Conducted training new employees on NOC policy and procedures

Network Technician II April 2007 - April 2010

KBR Baghdad, Iraq

Responsibilities:

* Installed computer systems and reprographic equipment such as printers and scanners, administered email accounts, and set up video and voice conference communication devices

* Managed file and print server and replaced back-up tapes

* Monitored and responded to network issues using Cisco Network Assistant and What`s Up Gold

Selected Contributions:

* Performed estimates for cost and labor for IT builds in projects throughout the Green Zone (Iraq) such as the U.S Embassy in Baghdad, Iraq

* Deployed to different camp sites such as Basra and Balad to install Cisco devices i.e. switches, hubs, routers, wireless bridges to improve network connectivity

Digital System Engineer May 2005 - May 2006

TEKsystems/ Mantech Fort Hood, Texas

Responsibilities:

* Installed and configured Army Battle Command Systems in Army Tactical Operating Centers based on established testing architecture platforms i.e. battalion, brigade, or division levels

* Trained with soldiers on proper techniques in the solutions of advanced system requirements and issues

Selected Contributions:

* Worked in the -DSE Brick Room- voluntarily and created database that tracked every single hard drive from systems such as ASAS-Lite, MCS, FBCB2, BFT, BCS and AFATDS for 4th Infantry Division and 1st Cavalry Division

Information System Operator/Analyst (25B) August 1998 - August 2004

U.S. Army Fort Hood, Texas

Responsibilities:

* Provided ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures. Performed troubleshooting methods necessary to ensure that end users had adequate hardware and software to accomplish their mission.

* Non Commissioned Officer in Charge of Information Management Office signed and oversaw the effective operation of communication equipment valued over $500,000

* Developed and maintained local procedures for networks, system operations, and product assembly and installation

* Performed system administrator duties and unit level maintenance on information process equipment and computer systems

* Worked as Information Assurance Security Officer (IASO) and managed and ensured the certification of all users

Selected Contributions:

* Deployed to Iraq for Operation Iraqi Freedom and served as Battalion Information Management Officer

* Administered the Net Client Server for FBCB2 for 400+ within the Brigade and Battalion Tactical Operating Center and trained 20 - 35 personnel in Operation Iraqi Freedom on the FBCB2 systems and others such as BCS3, MCS Lite, EPLRS, ASAS-Lite, and ASIP radios and also the use of the SIPR/NIPR NET with the Tactical Local Area Network

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science in Computer Information Systems August 2011 - Present

American Allied University

* Expected graduation date Fall of 2013

* Relevant Coursework:

o CompTIA Network+ Course

o PC Network Configuration and Installation (40 hours)

o Windows 2003 Server Course (40 hours)

o DOD Information Assurance Awareness Course

o Information Assurance Security Officer Certification (Fort Gordon, GA)

o Computer User Security Course (Fort Gordon, GA)

o Green Belt Six Sigma Course (Villanova University)

o Maneuver Control System 6.4 Operators/Maintenance Course (40 hours)

o Tactical Internet Manager Training Course (60 hours)

o Occupational Safety and Health Administration (30 hours)

o Battle Command Sustainment Support System Course

o Intelligence Fusion Workstation Course (ASAS-Lite)

o Advanced Field Artillery Tactical Data System (AFATDS)

o FBCB2 Blue Force Tracker Operators Course

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