Administrative Assistant Management

Pam Rowan

Email: *********@********.***

Address: *** ****** ***** ****

City: Midlothian

State: TX

Zip: 76065

Country: USA

Phone: 214-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PAM ROWAN

Dallas/Ft. Worth, TX 214-***-****

www.linkedin.com/in/pam-rowan

*********@********.***

SUMMARY

Polished Administrative Professional with proven success supporting C-Level executives, staff supervision, project management and process improvement. Strong organizational and planning skills. Excellent analytical and problem solving with strong verbal and written communication skills. Demonstrated success communicating and liaising across all department levels, discretely handling confidential information, and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule. Expertise includes:

*Business Writing/Document Creation

*Expense Reporting & Reconciliation

*Calendar Management

*Travel Planning and Management

*Meeting & Event Coordination

*File Management

*Project Coordination

*Budget Planning

*Advanced Microsoft Word

*Microsoft Project

*Advanced Microsoft Excel

*Concur Travel & Expense System

*Advanced Microsoft PowerPoint

*QuickBooks Accounting

*Microsoft Access

*Peachtree Accounting

PROFESSIONAL EXPERIENCE

CLARK CONSULTING, Dallas, TX 2007-2012

Senior Executive Administrative Assistant

Provided executive administrative support of a sensitive and confidential nature, with tact and diplomacy, for the President and the Chief Operating Officer of a financial consulting firm.

* Coordinated frequent meetings and events for up to 300 local and remote attendees, organized all logistics, selected internal or external site, confirmed facility arrangements, managed food distribution, facilitated participant coordination, prepared materials and updated PowerPoint presentations, increasing the productivity of the senior leadership team.

* Reduced stress of heavy travel schedules for President, COO, and five additional executives by arranging travel, preparing monthly expense reports and preparing large presentations for various meetings and events.

* Ensured high quality administrative support by providing oversight of support staff, identifying priorities and assigning staff as needed to meet departmental needs.

* Assisted in the successful closure of the Dallas office by developing and maintaining closure statistics, including staffing and client transitions.

* Reduced processing time by 30% by developing and implementing check receipt and commission reporting processes for accounting.

* Freed Chief Operating Officer`s time by assisting with annual budgets and performance reviews.

* Contributed to executives` success by managing heavy appointment calendars and making sure they were in their meetings or calls prepared and on time.

CONTINENTAL ELECTRONICS, Dallas, TX 2002-2007

Executive Administrative Assistant

Provided executive administrative support, handling confidential information, for the CEO of a commercial manufacturing contractor.

* Managed busy appointment calendar, domestic and international travel, visa and passport renewals, expense reports, event and meeting planning and execution, and confidential correspondence, along with handling personal business for President of the company.

* Supported executive`s productivity by preparing various weekly and monthly top-level management reports for corporate headquarters.

* Assisted CFO by posting all accounts receivable and reconciling monthly cash receipts.

* Provided upper management with manpower assessment tools by coordinating, consolidating and maintaining department and companywide organizational charting.

AT&T FIXED WIRELESS, Haltom City, TX 2001-2002

Technical Logistics Center Assistant Manager

Served as on-site manager for evening hours, directing dispatch staff of 14, as well as developing dispatching methods to decrease time and miles traveled for installation technicians.

* Produced company savings of $1M the first quarter of 2002 by developing and implementing scrub process for de-installing customers.

* Ensured proper installation and maintenance for customers by analyzing all service orders for accuracy prior to dispatching.

* Improved customer satisfaction by acting as single point of contact for escalation issues, including provisioning and order errors.

* Ensured the orderly, timely shutdown of business unit by playing a key operational role as part of select closing team.

Previous Experience 1998-2001

Executive Administrative Assistant - Verizon Communications, Irving, TX

Provided executive administrative support to the Director of Direct Marketing; planning large marketing events, calendar management, travel and expense reporting and management reporting. Promoted to Specialist - Sales Support, reducing errors by 53% in the Direct Marketing Sales System, increasing revenue by $993,000 in 2000, as well as identifying order errors for the point of sale channel, reducing errors by 25%.

EDUCATION

ESS Business College - Business Administration

Dallas Baptist University - Management Information Systems

Honors/Awards

Clark Consulting Rising Star Award

Verizon Excellence Gold Award - CSC Quality Team

Verizon Excellence Gold Award - TPV Audit Team

Verizon Excellence Gold Award - LEC Check Team

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