Customer Service Representative

Bernice ngnouomeuchi

Email: *********@********.***

Address: ***** ********** *******, ***# ***

City: Fort Worth

State: TX

Zip: 76155

Country: USA

Phone: 202-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BERNICE N. NGNOUOMEUCHI

14300 Centreport Landing Apt 108

Fort Worth, TX, 76155

Phone: 202-***-**** Email: *********@********.***

HIGHLY MOTIVATED AND ACHIEVEMENT DRIVEN Customer Service professional

Committed to producing top-quality work

Sharp thinker with exceptional decision making, problem solving and customer service skills

Easily thrives in fast paced high demand environments where multitasking is essential to job performance.

Bilingual Fluently speaks, interpret and write English/French

TECHNICAL SKILLS & SYSTEMS HARDWARE

Advanced working knowledge of Windows operating systems to include Microsoft Office Suite, MS Outlook, MS Publisher Excel; Linux/Unix and Citrix environments. Hospital Rounding Software by Medsoft, AS/400 and Epro

PROFESSIONAL EXPERIENCE

GM Financial/AmeriCredit, Arlington, Tx

Bilingual (French/English) Customer Service Representative August 2012 Present

- Building and maintaining the company's relationship with the customer

- Obtaining updated account information, which may be necessary in future collection efforts

- Providing consistent interactions and expectations when interacting with the customers.

- Facilitating the process of payment negotiations, accepting payments and providing world class

customer service. Able to take 70-100 inbound calls daily.

- Supporting strategies that meet both the needs of the company and those of the customer.

- Promoting first call resolution

Bright Point Inc. Fort Worth, Tx

Customer Service Representative November 2010 August 2012

Responsibilities

To provide a full suite of end-to-end supply chain solutions for the wireless device industry that includes supply chain planning and management, customization, marketing and activation, distribution, and reverse logistics.

Work with internal customers and departments to insure smooth and efficient workflow in a fast paced and production driven environment.

Norman Regional Health System Norman, Ok April 2009 November 2010

Medical Records Clerk/Receptionist

Responsibilities

Maintain information about patient location, history and diagnoses.

Maintain patient nutritional records and act as a liaison between the doctor/patient.

Responsible for all incoming calls and primary scheduling for the Hospitals Food and Nutrition Department.

Perseverance Globe Trotter Douala, Cameroon March 2002 - February 2009

Office Manager/Executive Administrative Assistant

Responsibilities

Directly supervise and lead team of 3 full-time employees

Efficiently managing e-mail and phone communication

Order processing, accounts payable/receivables

Planning, coordinating and executing projects

Oversee office facilities (order supplies, vendor mgmt., and interaction with building mgmt.)

EDUCATION

University of Phoenix

Bachelor of Science Healthcare Administration/Management Class of 2013

Associates of Arts Healthcare Administration September 2011

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