Project Manager Customer Service
Resume:
Resume of Joseph E. Nagy
Joseph E. Nagy
Arlington Heights, Il 60004
****@***********.***
OBJECTIVE
Project Management position working on I.T. initiatives.
SKILLS
Project Manager managing teams of 10+ I.T. developers
PMP Certification, 2005.
15+ years of application development experience.
Experienced in multi-tier system environments consisting of mainframe Cobol, DB2, Web, Unix Java, C, C++, VB, MQ Series
Comfortable communicating with all levels of an organization technical and non-technical.
Industry experience includes finance (Hogan), insurance and pharmacy benefit management.
Strong technical skills in mainframe environments: Cobol / DB2, SQL, QMF, OS/MVS JCL, Platinum, Intertest, Xpediter, Easytrieve, Changeman, Endevor, TSO / ISPF.
EXPERIENCE
Caremark, Inc. – Various dates from Nov ‘93 to present (9 years)
Multiple consulting and contract programming engagements from 1993 to 2003. Hired as project manager and technical advisor 2004.
Lead multiple enterprise wide system upgrade projects. Create project plans, monitor status, clarify requirements, addressed roadblocks and ensure project team delivers quality product on time and within cost.
Manage 8 employees ongoing. Hire contingent help for large projects.
Mentor and coach less experienced system developers.
Conduct salary and performance reviews.
Collaborate with business representatives on high-level requirements.
Oversee full life cycle systems development – from requirements to user acceptance.
Work with senior management on project prioritization and staffing plans.
Relied upon by senior management to solve many high profile production system problems.
Successfully implemented system changes on multiple business applications: mail order, eligibility, customer service and finance.
System environment consists of the following technologies: Java, Java Script front end to mainframe Cobol CICS DB2 system. Lotus Notes, MQ Series, Unix / C / C++.
Discover Card - Jul ’00 to Nov ’01 (16 months)
Consultant team leader for 6 developers that rewrote and enhanced cash back bonus system processing.
First system in division to use Cobol / DB2. Mentored employees not experienced in DB2.
Established batch checkpoint restart processing standard.
Managed full life cycle development through implementation.
System environment consisted of mainframe Cobol / DB2 programs.
Please contact me for a full resume and references.
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