Customer Service Sales
Resume:
Jerry Majercin
Email: *********@********.***
Address: **** ***** ***** ******
City: Kansas City
State: MO
Zip: 64118
Country: USA
Phone: 309-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JERRY MAJERCIN
8000 North Flora
Kansas City, Mo 64118
Cell 309-***-****
E-mail: *********@*****.***
Professional Summary
Results-driven Retail Store Manager with broad-based and progressively responsible experience in store management and supervision. Proven ability to work with all levels of management and external vendors. Highly motivated individual with the talent to work independently, or as a team player, within a fast paced work environment. Commitment to excellence and customer satisfaction, outstanding organizational skills, strong work ethic, and able to execute a multitude of tasks with a high degree of honesty and integrity.
Core Competencies
Sales Recruitment Training and Mentoring Organizational Skills Team Building Time Management Administration Payroll Inventory Control General Management and Supervision Performance Management Customer Service Planning and Coordination Skills Lost Prevention/Security Problem Solving Multi-Tasking Computer Skills Budgeting Oral, Written and Interpersonal Skills
Professional Experience
Kohl's Department Stores, Batavia, IL 2011 to 2012
Operations/HR Manager
* Provide high profile leadership and direction by maintaining positive customer service and employee relations; accountable for all aspects of store operations
* Ensure that safety and security is maintained, reporting all problems/hazards immediately
* Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing and expenditures.
* Maximizes quality and quantity of production placement of stock on sales floor through strong merchandising and ensuring appropriate stock rotation and mark downs
* Responsible for managing all employees, including but not limited to hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments
* Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from either internal and external losses
* Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping
* Ensure that all paperwork and reports are completed accurately and in a timely fashion
* Conduct daily employee briefings
* Follow and enforce all company policies and procedures
Dick's Sporting Goods, Kansas City, MO 2011
Softlines Manager
* Developing schedules for the Apparel and Footwear departments and monitoring payroll on a daily basis to ensure payroll plans are met
* Managing the sales performance of the Apparel and Footwear departments to meet sales and margin goals
* Upholding Company standards for merchandise presentation
* Participating in the recruiting, interviewing and hiring for hourly and salaried associates in Softlines area
* Issuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standards
* Ensuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures
Cabela's, Hoffman Estates, IL 2007 to 2011
Senior Manager Hardlines/Softlines
* In conjunction with the Store Manager, oversee the day-to-day operation of the entire store
* Responsible for direct supervision of 7 Managers
* Recruitment and hiring of employees to meet the store's needs
* Conduct orientation, train, coach and develop Department Managers and associates
* Maximize sales and measure sales performance on a daily basis
* Ensure the highest level of customer service throughout the entire store.
Target Corporation, Gaithersburg, MD, Frederick, MD, Bloomington, IL 1999 to 2007
Logistics Executive Team Leader/Hardlines Executive Team Leader
* Directed 220 member management and support team optimizing sales and revenue growth through decisive leadership, sound decision making, and proactive management
* Implemented strategic merchandising programs to boost profitability
* Appointed leader of the District Assessment Team challenged with evaluating district stores' performance, and defining/implementing systems to boost sales, profits and customer satisfaction
* Voted "Most Valuable Executive" for significant contributions to corporate objectives
* Recognized as 1 of "Top 3 Regional Operational Performers"
Sam's Club-Walmart Corporation, Syracuse, NY 1998 to 1999
General Manager
* Responsible for staffing, training and overseeing 80 merchandising, receiving, claims, meat, and product demonstration department team members
* Strategically managed $26M product mix to achieve sales and performance goals
* Facilitated merchandising/layout initiatives vital to promoting higher sales volume
Hills Department Store, Massena, NY, Camillus, NY, Cicero, NY 1993 to 1998
General Manager
* Spearheaded business development initiatives, successfully achieving objectives by building volume for 3 critical locations: $15M Cicero, NY; $11M Camillus, NY; $10M Massena, NY
* Entrusted with forecasting, developing and administering budget, and oversaw line item control
* Conducted comprehensive consumer/market trend analyses to pinpoint key strategies from optimizing sales performance
* Created and promoted a customer-focuses environment leading to increased satisfaction levels
* Applied plan-o-gram merchandising techniques towards effectively utilizing space and resources
Jamesway Corporation, Hackettstown, NJ, Bath, NY 1988 to 1993
General Manager
* Ultimate responsibility for the day-to-day operation of one multi-million dollar store
* Ensured the highest level of customer service throughout the store
* Recruitment and hiring of employees to meet the store's needs
* Conduct orientation, train, coach and develop Department Managers and associates
* Maximize sales and measure sales performance on a daily basis.
Education
St. Ambrose University, Davenport, IA
B.A. Degree with Business Administration and Economics Majors
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