Customer Service Representative

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Chicago

State: IL

Zip: 60628

Country: USA

Phone: 872-***-****

Skill Level: Entry

Salary Range: $0

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alexandria Danae Patrick

112 East 124th Place

Chicago, IL 60628

872-***-**** (Cell)

773-***-**** (Home)

***************@*****.***

Objective:

To secure a position in Customer Service

Areas of Strength:

* Ability to work in a fast-paced environment

* Exceptional team building capability

* Passion for providing the ultimate in customer service

* Hard-working and conscientious

* Punctual and reliable

* Proficient using Microsoft Office: Word, Excel, Outlook & PowerPoint

Education:

George Henry Corliss High School (2005-2009)

Fast track Small School

National Honor Society Member

3.5 GPA

Columbia College (2009-Present)

Dance Major

Work Experience:

Wal-Mart (2011-2013)

Customer Service Representative (CSR)

* Ensured customers received a positive experience (Greeted appropriately)

* Operated various internal tools and systems, terminal consoles and peripheral devices

* Responded to customer`s inquiries via phone and/or in person

* Inspected and processed returned goods and/or merchandise

* Filed claims for damaged goods and/or merchandise

* Trouble-shooted and resolved routine customer issues

* Escalated issues to customer service managers when necessary

* Cashed checks in adherence with store policy

* Performed Money Gram transmission services

* Cleaned and/or organized customer service area

* Performed other duties as assigned by manager

Cashier (Promoted to CSR)

* Assisted customers with purchases

* Operated registers and credit card machines

* Fielded customer questions and complaints

* Balanced/reconciled register drawers at the end of shift

People Greeter (Promoted to Cashier)

* Greeted guests

* Checked the receipts of guests exiting store

* Sorted items and restocked shelves

* Served as backup cashier

Day Care 101 thru C.A.P.S (2008)

Maintenance/Pre-school teacher Assistant

* Supervised the children's playtime

* Cleaned dishes and facility

* Greeted parents and guests

* Read stories to children

Contact this candidate