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Customer Service High School

Location:
Savannah, GA
Posted:
January 31, 2013

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Resume:

Dave Callenius

Email: abqar7@r.postjobfree.com

Address: **** ******* ****

City: Garden City

State: GA

Zip: 31408

Country: USA

Phone: 912-***-****

Skill Level: Experienced

Salary Range: $32,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAVE CALLENIUS

4912 Augusta Road Garden City, GA 31408

912=346-7520 abqar7@r.postjobfree.com

OBJECTIVE: To perform logistics and coordination of product delivery to ensure customer satisfaction and company integrity.

PROFESSIONAL EXPERIENCE

Weiss-Rohlig, Des Plaines, IL 2011-2012

Weiss-Rohlig is a freight forwarder providing logistics services.

International Export Coordinator

Responsible for coordination of:

o Provide exceptional customer service to exceed the needs of both internal and external customers.

o 80-100 exports per month.

o Power of attorney for customers needing AES filing

o Customer invoicing to ensure payment before cargo arrives at destination.

o Coordinate loading of containers or LCL cargo pick up

o Enter export AES customs filing.

INTERLOGUSA, Roseville MN 2009-2011

InterlogUsa is a freight forwarder providing logistics services for import and export shipments.

International Import/Export Coordinator

Responsible for coordination of:

o 80-100 imports per month.

o 20-50 export shipments per month.

o Power of attorney for customers needing customs clearance;

o Customer invoicing to ensure payment before cargo arrives at destination.

Import Shipments

o both FCL and LCL shipments, including all variables such as

customs filing AMS in the US to arranging final delivery or release of cargo at final destination.

o Work with overseas agents to get quotes for best routing and transit time;

o Arrange customs release at port or inland point;

o Arrange final delivery and unloading of container or final delivery from a CFS.

Export Shipments

o Coordinate loading of containers or LCL cargo pick up

o Enter export AES customs filing.

TORO COMPANY, Bloomington MN 1996-2008

A leading worldwide provider of turf maintenance equipment and precision irrigation systems.

International Shipment Specialist Apr 2004 - Jul 2008

Responsible for coordinating international shipments on behalf of Toro distributors and managing one-time project orders.

o Established new standards for wood packaging exports to Australia resulting in 100% compliance

and adoption of procedures company wide.

o Worked with overseas customers / freight forwarders to ship 80 containers per month worth an

estimated $8M in product.

o Coordinated special project orders for countries with no Toro Company representation, providing

support on denied party screening and import regulations for countries.

Parts Customer Service Representative Mar 2000 - Apr 2004

High level customer service in research and resolution of all part related issues for distributors, dealers and end-user customers.

o Handled emergency-expedite orders, disputed shipping claims, and return authorizations

o Acted as liaison/advocate for customers with departments of Inventory Control, Engineering,

Pricing, Marketing and Warehouse

o Trained, coached and supported front line staff.

Parts Customer Service Associate Apr 1996 - Mar 2000

o Initiated new dealer accounts set up

o Resolved customer issues with pricing, order tracking, shipping claims and returns.

JC PENNY CREDIT, Bloomington, MN 1993-1996

Collections Associate

Located customers with no contacts and past due accounts to establish successful payment schedule.

Dave Callenius Page 2

COMPUTER / SYSTEMS SKILLS

o Microsoft Word, Excel, Access, PowerPoint, Outlook Express

o SAP Business Systems

o PDM Engineering Schematic software

o Cargowise Shipping System

ACHIEVEMENTS

o Awarded The Toro Company Eagle award in 2006 for work with Australian Customs to

eliminate bark free violations with Toro shipments.

o Nominated twice for The Toro Company Eagle award for helping develop Toro business

systems and publication fulfillment services for end users.

EDUCATION

High School Diploma, Rosemount High School

Dakota Services Import / Export Compliance Training 2008

Franklin Covey, -Seven Habits of Highly Effective People- 2005



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