Customer Service Manager

Jay Rusenko

Email: *********@********.***

Address: *** **** ******** **

City: Frederick

State: MD

Zip: 21702

Country: USA

Phone: 301-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAY RUSENKO

217 Lake Coventry DR

Frederick MD 21702

*******@*******.***

OBJECTIVE:

To obtain a position with a company that recognizes and rewards quality, dedication, teamwork, and superior customer service.

EXPERIENCE:

Centric Solutions Inc., Germantown, MD, February 2007 - Present

Part Time Technical Recruiter

Responsible for recruiting technical professionals through extensive internet search. Responsible for applicant sourcing. Recruit IT professionals such as Help Desk Technicians, Programmers, Developers, and Engineers with high-level security clearances.

Dolben Company, Gaithersburg MD January 2004 - Present

Property Management

Lease apartments for a 386 unit luxury property in Gaithersburg, Md. Increased occupancy from 75% to 95% while delivering superior customer service. Assist the Property Manager with collecting and depositing rent money in MRI. Track market trends with competitive apartment communities. Help maintain resident relations by conducting resident activities.

Equity Residential Properties, Bethesda, MD, September 1996 - January 2004

Property Manager

Promoted from assistant manager to Property Manager in managing four hundred units within garden-style and townhome apartment complex. Facilitate increased occupancy rates from 90% - 99% in promoting outstanding residential relationships and devising effective marketing plans. Collect and deposit approximately $6 million in rents yearly, and maintain delinquency less than 2%. Insure compliance with state laws regarding collection efforts. Process, monitor, and record invoices into various administrative log books and using variety computer technologies. Present, negotiate, and close lease agreements with prospects. Analyze compensation and track market trends to project financial outlook and determine rental prices. Oversee the maintenance staff to with regard to repairs, tenant transitions, and upgrades to the properties and related grounds.

U I Video Blockbuster Division, Columbia, MD, July 1992 to December 1996

Assistant Manager

Promoted to Assistant Manager supervising 15 workers, November 94. Averaging 60 hours per week, handling 15,000 pieces of inventory.

1st American Bancshares, Silver Spring, MD, January 1989 - August 1993

Operations Engineer

Send all international wire transfers. Audit all domestic and international wire transfers. Balance other bank`s accounts with our department. Investigate outgoing wire transfers that were never received. Customer Service Cross-sell financial products and services to existing and new clientele. Respond to customer inquires and requests. Sell all types of loans and process them to clientele. Balance and settle ATM systems.

Meritor Savings Bank, Silver Spring, MD, March 1987 - January 1989

Customer Service Representative

Cross-sell financial products and services to existing and new clientele. Respond to customer inquires and requests. Assist in settlement of the branch as needed. Assist the tellers in resolving differences. A member of the ATM service team. Perform settlement of ATM`s. Assist in opening and closing of branch. Cross-trained as a teller and head teller. Promoted from teller to Customer Service Representative in 6 months.

EDUCATION:

Robert Morris University 1985

Bachelor of Science in Business Administration

Member of Eagle Scouts of America

SKILLS:

Internet Savvy, Microsoft Office, Microsoft Outlook, Word and Excel, Lotus 1-2-3, WIZ and MRI.

REFERENCES:

Available Upon Request

Contact this candidate