Customer Service Administrative Assistant

Location:

Arlington, MA

Posted:

January 28, 2013

Contact this candidate

Resume:

Karen Uminski

* ***** **** #*

Arlington, MA 02476

ph: 781-***-****

fax: 781-***-****

alt: 617-***-****

*********@*****.***

Innovative, results driven Administrative Assistant in a university setting for more than eleven years with expertise in event planning and management, basic accounting, administrative support and customer service for diverse populations. Excellent oral and written communication skills. Advanced user of Microsoft Office Suite (including Access), FileMaker Pro, Millennium, and Colleague software.

RELEVANT PROFESSIONAL EXPERIENCE

LESLEY UNIVERSITY

Cambridge, MA 2009-Present

Student Accounts Office

Student Accounts Counselor Provide customer service via phone, email, and in person to students, family members, and potential students regarding tuition and fees, due dates, financial aid procedures, and payment methods. Prepare accounts in arrears for outside collections. Call and email students to collect past due charges. Negotiate with students for in house payment plans.Process checks, cash, credit and debit card payments. Reconcile cashiering sessions daily.

EMERSON COLLEGE

Boston, MA 2009

Institutional Advancement, Development and Annual Giving

Temporary Staff AssistantProvided administrative support to the Director of Leadership and Annual Giving, including calling previous donors and non-donors, drafting and editing stewardship and solicitation letters, writing updates for the e-newsletter, and updating Millennium database.

HARVARD UNIVERSITY

Cambridge, MA 1997-2008

Graduate School of Education, Project Zero Summer Institute

Staff Assistant Coordinated all logistical aspects of the Project Zero Summer Institute a week long professional development program for between 272 and 350 educators from around the world Managed a faculty of over 60 people, including Harvard faculty members, Harvard researchers, and outside faculty of professional educators by producing contracts, providing travel arrangements, purchasing supplies, and coordinating books, media, copying and other logistical needs. Developed a relational database which streamlined the preparation process for the Project Zero Summer Institute and reduced amount of overtime needed to prepare for the program.Maintained physical and digital files to track faculty, participants, and eBookstore customers. Processed invoices, orders, and payments at Project Zero s eBookstore. Answered telephone and written questions from faculty, participants, and donors.

Major Gifts, University Development Office

Staff AssistantAssisted University Development Office Major Gift Officer by maintaining and tracking contact with donors and members of the Technology in Education Committee, including making travel arrangements, transcribing, editing, and disseminating the committee meeting minutes. Planned and managed a variety of fundraising events.

CD TITLES, INC.

Waltham, MA 1994 - 1997

General Manager and Editor-in-ChiefEdited software titles and maintained the company s web site. Provided Help Desk support to CD Titles Inc. software to customers.Processed payments and orders for retail and wholesale customers.

MASSACHUSETTS STATE LEGISLATURE

Boston, MA 1988-1994

Legislative AideAssisted constituents in navigating the state bureaucracyComposed issue White Papers and constituent service letters for both a state representative and state senator.Researched and wrote legislation.Planned and coordinated community and fundraising events.Wrote speeches for a state representative.

EDUCATION

B.F.A., Emerson College, 1987

Magna Cum Laude

Writing, Literature, and Publishing

Scholarship

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