Customer Service Manager
Resume:
Karen Jarnet
Woolloongabba ****
Phone: 07 3217 4160 Mobile: 042*-***-***
email: ***********@****.***.**
website: www.kjarnet.com
KEY STRENGTHS
File management and archiving of employment and medical files
Submission, report writing and Individual Program Planning with nursing
High level communication and interpersonal skills with medical work
Advanced level Microsoft Office Suite
Customer and human service delivery
Team player due to nursing and call centre work
Research and interview skills due to degree and working as a market researcher
Excellent time management and organisational skills
High levels of adaptability demonstrated by my ability to change career paths.
Office management skills: stock takes, accounts receivable and payable, petty cash and bank reconciliations
Quick learner and team player seen in nursing days and call centre work
Positive Notices: Blue Card and Disability Card EDUCATION & QUALIFICATIONS
2010 Open Minds
2 units of Certificate I in Work Readiness
2007 Red Cross Australia
Certificate II in Business
2001 Moreton Institute of TAFE
Certificate II in Telecommunications
1997 Griffith University
Bachelor of Behavioural Science: majoring in Workplace Health an Safety,
Disability Studies and Change Facilitation
1990 The Bremer Institute of TAFE
Residential Care Training
1986 Moree District Hospital
Community Health Nursing Training
1983 Princess Alexandra Hospital
Nursing Sister Certificate
1979 Stanthorpe State High School
Senior Certificate & TE Score 970
EMPLOYMENT HISTORY2011-2012 Administration Assistant at AvantGarde Recruitment
Duties:
Maintaining and updating database, data entry, Word and Excel
Filing
Photocopying, faxing, scanning documents
Answering customer enquiries both personally and via telephone
2010 Retail Assistant (work experience) Target Carindale
Duties:
Customer Service
Stock control and presentation
Customer greeting and change room attendant duties2010 Peer Representative at Open Minds
Duties:
Attending Advisory Group meetings
Supporting Peer Facilitator with planning, organization and facilitation of community based social activities for clients
Consulting and sharing information regarding Do It Club activities
2010 Retail Assistant (work experience) Target Carindale
Duties:
Customer Service
Stock control and presentation
Customer greeting and change room attendant duties2010 Office Assistant at Australian Electoral Commission
Duties:
Taking incoming electoral enquiries
Sending out postal votes
Archiving & deleting from Electoral role2009 Volunteer work with Mental Health Association QLD Inc
Duties
Filing and archiving Personal Support Program Employment files 2008 Receptionist: Health Services Australia (Short Term Contract Only)
Duties:
Greeting international clients wishing to migrate to Australia
Answering & directing phone calls as well as personal queries
Word processing2007- Administration Officer: with Work Placement at Spiritus Community Care
2008
Duties:
Updating and archiving medical records
Making staff ID badges
Laminating, photocopying, filing
Using Microsoft Office suite
Maintaining car mileage files & entering data into computer files2006- Customer Service Advisor: Smart Services Queensland (Short Term)
2007
Duties:
Answering in-bound customer queries
Mailing out surveys to be completed
Supplying water rebate information
Telephone usage often required the use of the phonetic alphabet2006- Inbound Customer Service Officer: Queensland Electoral Commission
2007
Duties:
Answering in-bound electoral and enrollment queries
Use of Role Management Computer system
Processing postal votes
Administrative duties2003- Fund Raising Officer: Save the Children Fund
2006
Duties:
Contacting regular clients to raise Art Union funds
Building client data base through teamwork and cold calling1996- Market Research: Enhance Management
2005
Duties:
Casual work ringing unknown individuals on a wide variety of subjects being studied.
Often included many financial and health surveys. Required a skill of asking questions without causing hurt or offence as many surveys were rather lengthy.REFEREES:
Paula Yates
Office Coordinator
Spiritus Community Care
Tel: (07) 34888444
Fax: (07) 38210091
Daphne Cuthbert
Field Coordinator
Enhance Management
Tel: (07) 32299901
Fax:(07) 32295678
Bill Huey
Divisional Returning Officer
Australian Electoral Commission
Tel:(07) 38343424
Fax:(07) 38392491
Copies of other references on request
Jenny Willis
Finance Manager
Open Minds
Tel: (07) 38913755
Fax: (07) 33932643
Jenny used to work at Save the Children
Claire Christensen
Manager
Target Carindale
Tel: (07) 33980800
Copyright © 2012 Karen Jarnet. All Rights Reserved. Designed by .
Copyright © 2012 Karen Jarnet. All Rights Reserved. Designed by
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