Customer Service Mechanical Engineering
Resume:
Marcus Andrews
Email: *********@********.***
Address: PO BOX 5592
City: Somerset
State: NJ
Zip: 08875
Country: USA
Phone: 732-***-****
Skill Level: Entry
Salary Range: $37,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MARCUS ANDREWS
PO Box 5592 Somerset, New Jersey 08875
***************@*****.*** 732-***-****
QUALIFICATIONS PROFILE
Detail-focused and well-educated in Mechanical Engineering with complementary experience in CAD drawing, engineering document administration, research / analysis, and technical support. Related skills include:
Engineering & Design: Comprehensive understanding of mechanical engineering fundamentals, standards, and best practices in materials, technical specifications, R&D, testing, manufacturing, and quality assurance.
Document Administration: Adept at engineering and technical document formatting, control, maintenance, and tracking, as well as management of document repositories for shared access.
Project Management: Background of achievement in project coordination, leveraging communication and relationship development talents to cultivate collaborative team efforts.
Key Strengths: Highly versatile and driven to develop innovative solutions; rapidly master new environments, tools, processes, and techniques. Excellent verbal, written, and interpersonal communication skills
TECHNICAL PROFICIENCY
Design: 2D / 3D Drawing, Block Diagrams, Circuits, Specifications, Layout, Drafting, Detail, Assembly
Techniques: Fluid Mechanics, Material / Composition Analysis, Thermodynamics
Drafting: AutoCAD, AutoCAD LT, QuickCAD, SolidWorks, ProEngineer
Software: SharePoint, Visual Basic, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat
EDUCATION AND CREDENTIALS
AutoCAD Certificate Program, 2D & 3D Drawing, 2011 80 hours
CDM INSTITUTE, Lawrenceville, New Jersey
AutoCAD Certificate Program, 2D & 3D Drawing, 2005 75 hours
SOMERSET COUNTY TECHNICAL INSTITUTE (now Raritan Valley CC), Bridgewater, New Jersey
SolidWorks Certificate Program, 2005 75 hours
SOMERSET COUNTY TECHNICAL INSTITUTE (now Raritan Valley Comm. College), Bridgewater, New Jersey
Bachelor of Science Degrees in Mechanical Engineering & Physics, 2004
RUTGERS UNIVERSITY, New Brunswick, New Jersey
Alpha Phi Alpha Scholarship; Project designs included inertial air filter prototype with fluid mechanical simulation and X-Box controller design using ProEngineer.
Certification: Certified Engineer-in-Training (EIT) - Fundamentals of Engineering (FE) exam passed
EXPERIENCE HIGHLIGHTS
ADECCO EMPLOYMENT AGENCY / LAKELAND TEMPORARY SERVICES, Princeton & Bridgewater, New Jersey
Research Data Analyst / Document Administrator, 2009 to 2013
Related Skills: Research, Data Analysis, Interpretation, Document Control, Document Maintenance
Engage Educational Testing Service (ETS) on diverse assignments, swiftly mastering new processes and operations to provide rapid results. Perform research, analysis, and result summarization. Develop, format, control, and maintain technical documents. Produce training materials and procedural instructions. Provide procedural training to new hires. Routinely present to senior managers.
As Document Administrator, controlled and maintained diverse documentation, including training materials, visual aids, diagrams / matrices, and standard operating procedures (SOP); assumed responsibility for development of hard-copy document repository in support of disaster recovery plan and regularly served as interim team leader.
Currently performing research and statistical data analysis to demonstrate the accuracy of ETS examination scores in predicting student GPA results for first, second, third, and fourth years of high school; successfully processed 117 studies.
CAREERS, USA EMPLOYMENT AGENCY, Princeton, New Jersey
CSR / Applications Engineer / CAD Technician, 2011 to 2012 / 2007 to 2009
Related Skills: Issue Resolution, Product Measurement, CAD Drawing, System Implementation, Technical Support, Technical Training, Quality Control
Supported application engineering / implementation, produced CAD drawings, and provided diverse customer service support for a range of organizations.
Measured Mil company products to produce 500+ drawings via AutoCAD, AutoCAD LT, and QuickCAD, performing product specification interpretation, 2D drawing, and photography to enable online access to engineering drawings by internal engineers; liaised extensively among staff to obtain approval for product measurement efforts.
Served Protech implementation engagement with New Jersey Child Support agency, providing extensive planning and delivery of technical support and training services; tracked trouble tickets, produced status reporting, and collaborated with business analysis team to troubleshoot issues.
Served as CSR for PSAT and Praxis departments of Educational Testing Service (ETS); assisted customers with account access, product sales, test score inquiries, and online registration processes.
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