Engineer Customer Service
Resume:
Paul Mitsuda
Email: abqagv@r.postjobfree.com
Address: *** *. ******* ****#***
City: Reno
State: NV
Zip: 89511
Country: USA
Phone: 775-***-****
Skill Level: Experienced
Salary Range: $25,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Paul F. Mitsuda
695 E Patriot Blvd, Apt 172, Reno, NV 89511
Email: abqagv@r.postjobfree.com
Objective: Full-time position as Security Officer
Summary of Qualifications
Experienced Security Officer with a combined of 15+ years of diverse experience in private industry and government. Outstanding organizational and office skills, including database expertise, personnel management. Excellent oral and written communications skills. Skilled in all aspects of office operations. Able to establish priorities and implement decisions to achieve both immediate and long-term goals.
Office and Computer Skills:
* Administrative Expertise: Maintain administrative office flow. Track and maintain files; manage correspondence and information, maintain inventory. Procure office equipment and supplies. Trained, mentored, and counseled seven personnel.
* Secretarial Skills: Keyboarding 55 wpm with an error rate of 4. Experience with duplicating, facsimile, photocopying, and printing machines.
* Office Products: Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
* Operating/Network Systems: Windows XP, Apple OS X
* Specialized Training: AA Degree, Computer Business Administration. AA Degree, Business Supervision Management. AA Degree, Administration of Justice. Search & Seizure. Handcuffing & escorting. Reaction to Nuclear, Biological, and Chemical attacks. Access and traffic control. Riot & crowd control. Urban combat. Hand-to-hand combat. Marksman Badge, 9mm sidearm and rifle.
Certificate and Awards:
CA 832PC Peace Officers Standard Test (POST) Master Driver`s Course Army Achievement Medal
Military Police Academy Police Transitions Course Army Good Conduct Medal
Combat Engineer Leadership Development Course Army Service Ribbon
National Defense Medal Kosovo Campaign Medal Kuwaiti Liberation Medal
Global War on Terrorism Anti-Terrorism Level 1 NV PILB
Marksman 9mm sidearm and rifle
Education:
United States Army Military Police Leadership Development Course, Fort Drum, NY --- 2008
United States Army Military Police Academy, Camp San Luis Obispo, CA --- 2004
Heald Business College, Hayward, CA
1. Associate of Arts --- Computer Business Administration --- 2000
* Created graphs and charts on Excel.
* Created Power point presentation for class presentation
Ohlone Community College, Fremont, CA
1. Associate of Arts --- Administration of Justice ---1999
2. Associate of Arts --- Business Supervision Management --- 1997
3. Certificate --- CA 832PC Peace Officers Standard Test (POST)
Work History:
* (Dec 2011 to Present) --- ESI Security, 8670 Technology Way, Reno, NV, 89521. Security Officer
Create and maintain positive environment by greeting and providing friendly and pleasant experience. Resolve customer`s issues and demonstrate empathy for guests and customers` when needed. Proactively performs other duties as needed to assist other departments. Patrol commercial private property by foot or vehicle. Perform Care Giver duties but not limited to: Assure the safety of the patient being observed.
* (Jul 2011 - Apr 2012) Boomtown Casino & Hotel, 2100 Garson Road, Verdi, NV, 89439. Security Officer/Customer Service
Create and maintain positive environment by greeting and providing friendly and pleasant experience. Proactively engages in conversation to our guests, customers, and clients and assure their needs have been met. Handles and escort of cash and personnel to and from their destination. Follow loss prevention procedures. Resolve customer`s issues and demonstrate empathy for guests and customers` when needed. Proactively performs other duties as needed to assist other departments. Answer phone and greet customers and guests. Enforce Nevada state gaming laws & regulations. Receives, retrieves and update information regarding stolen or missing items or missing children.
* (Oct 2007 --- Feb 2010) US Army, Military Police Training / School Supervisor, 563RD Military Police Company, Fort Drum, NY, 315-***-****
* (Jan 2001 --- Sept 2007) US Army, Military Police Team & Squad Leader, 870th Military Police Company, Pittsburg, CA, 925-***-****.
Keep organized, create, maintain, and keep updated records and folders of incoming and out going personnel. Schedule and prepare personnel for schools. Provide upcoming school information to personnel and command. Attend weekly meetings; give commanding personnel of updated logistics.
Train, counsel, and mentor subordinates on but not limited to: Weapons maintenance, physical training, personal guidance, and company (military) standards. Maintain professional dress code appearance. Handle and perform of traffic, key, and access control. Prepare police reports and activity journal with little or no supervision. Ability to interview suspects, victims, and/or witnesses and escort of personnel and or prisoners to and from their destination with little or no supervision.
* (Jan 1997 --- Dec 2000_ US Army, Administrative Assistant, 91st Division, Bldg 500, Dublin, CA
* (Mar 1995 --- Dec 1996) US Army, Admin Office Assistant, 532nd Combat Medical Hospital, Oakland, CA
Keep organized, create, update, and maintain personnel records and folders. Create, schedule, and prepare itinerary for personnel for their departure. Maintain Office Supply inventory. Maintain an accurate Alpha/Numerical Filing and mailroom system. Have the ability to work in a high stress and fast paced environment. Have excellent writing and verbal communication skills. Answer phone and greet personnel in a professional manner. Proficient with MS Word, Power point, Excel, and AS400. Type 55wpm. Have the ability to lift and carry up to 75 pounds. Supervised two personnel
PAUL F. MITSUDA Page 2 of 2
* (Jun 1992 --- Feb 1995) US Army, Combat Engineer, 1Cavalary Division, Fort Hood, TX
* (Aug 1989 --- May 1992) US Army, Combat Engineer, Aschaffenburg, Germany
Keep organized military and personnel equipment. Perform vehicle and equipment inspections and maintenance. Trained and exercised on construction of: Bridges, roads, helicopter landing pads, Enemy Prisoners` of War (EPW) camps, wire obstacles, non-explosive anti-vehicular obstacles, road, tunnel,
and bridge reconnaissance. Install anchorage system. Design tackle system. Participated Operation Desert Shield and Desert Storm from December 1990 to May 1991.
* (Jun 1987 --- Jul 1989) Ohlone College, 43600 Mission Blvd, Fremont, CA 94539, Student Security Aid.
Assisted Ohlone Security and Police officers with patrolling campus student parking lots and issue parking violation citations in accordance with CVC 22508 during school hours and special events. Assisted Ohlone College Flee Market staff in with access and parking control during flee market days. Assisted students and guests with providing information about parking regulations and college. Testify in traffic court.
Volunteer:
SPCA of Northern Nevada, 500 N Sierra St, Reno, NV Jul 2011 to Dec 2011
Supervisor: Deborah Betts
Position: Volunteer
* Assist guests in answering questions
* Assist in the cleaning of feline condos, litter boxes, and the distribution of litter boxes
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