Customer Service Marketing
Resume:
Priyadarshini Kumar
http://www.linkedin.com/in/priyadarshinikumar19
Brampton ON L6Z0C9
*************.*****@*******.***
www.priyadarshinikumar.webs.com
Objective
To secure a challenging position and further develop my knowledge in the field of Marketing & Social Media where the following skills and educational qualifications can benefit a progressive employer and raise my standards to become a multifaceted person
Key Skills Excellent knowledge & experience in Social Media Marketing, Tools & Techniques, Graphic designing, Ecommerce, Advertising and Marketing. Keep up to date with constantly evolving technologies in online media. Good knowledge of online reputation management, SEO & tracking analytics using Hoot suite. Incorporated various techniques to create a positive brand image onlineBuilt company’s social presence single handedly in a short span with good fan base on Facebook (1,700 fans), Blog (4,800 visitors), Twitter(176 followers), Pinterest (23), LinkedIn(16) and YouTube. Freelance designing of product labels, brochures, print ads, visiting cards, letter heads etc. Online portfolio - www.priyadarshinikumar.webs.comWell versed in designing software like Adobe Photoshop, Adobe InDesign, Corel Draw, Macromedia Flash, 3D max, PageMaker, video editing software and MS Office (Word, Excel, PowerPoint & Outlook)Excellent communication skills, attention-to-detail and organizational skills Dynamic individual with positive attitude, team player with excellent ability to multi-task and prioritize. Intermediate knowledge of French. Strong commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Educational Profile Bachelors in Visual Communication (Jun 2003 – Apr 2006) SRM College, Madras University, India
Course include: Advertising, Marketing, Designing, Communications & PhotographyDiploma in Graphics & Multimedia (Jul 2004 – Jul 2005) CYS Systems Pvt.Ltd, Chennai, India
Professional Experience
Social Media Marketing Coordinator May 2012 - Present
morEnergy Services Inc, Etobicoke, ON
Created and managed company’s various social media platforms with creative content, campaigns and promotions on Facebook, Twitter, LinkedIn, Google +, Pinterest, Yelp, Blog etc. and maintained an excellent online social presence Frequent blogging relevant to the Company’s field of operation and posting blog articles across various social platforms to increase traffic to the blog. Good knowledge of online reputation management and principles of SEO. Incorporated various techniques to gain a good online reputation. Incorporated Google analytics to identify website traffic and sales opportunities Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions and concerns raised by customers where appropriate and implementing social presence into corporate culture, products & services Analyze, review, and report on insights gained from social media monitoring to maximize results, evolve new strategies and monitor trends in social media tools and applications. In charge for new project development (internet VOIP phone) manage, review, oversee design issues, project flow and coordinate the various process involved. Participated in weekly project development, conference call meetings to discuss project status, project resources, and other needs Email marketing (bi-weekly) & Graphic designing various marketing collaterals as and when required and perform various other duties assigned.
Marketing Coordinator Jun 2009-March 2010
Dezign 39, Mississauga, ON
Scan and Designed E flyer for our leading client Avon Updated website content periodically and worked on pay pal coding and editing images using design software Designed banners, posters, flyers and other marketing collateral for marketing campaignDeveloped database of target audiences and assisted in effective marketing strategies for new business development Performed cold calling and email marketing campaignSuccessfully managed day-to-day project activities to ensure deadlines are met and performed follow up initiatives by interacting with clients regarding product delivery Assisted in model photo shoots and performed other administrative duties
Professional Experience
Jr. Account Executive Jul 2007 – Sep 2008
Promed Formulations, Chennai, India
Meeting clients to discuss their advertising needs and presenting ideas and making pitches to win new businessMonitored client expectations and insured effective communications to the creative teamSuccessful dealing with clients across IndiaWorked closely with client to identify operational anomalies, supported by cause and affect analysisProduced daily, weekly and monthly internal and client reportsMonitor project deliverables and communicated to senior management any issues that may impact team's deliveryAssisted in organizing trade shows, events and marketing campaign
Asst.Operations Jun 2006 – Jun 2007
Influx Interactive, Chennai, IndiaProduced daily work status Reports of each employee and Maintained daily, weekly and monthly man hours report for each clientInteracting with clients, solving any problems and making sure deadlines are metDeveloped employee schedules to match planning and forecasting outputs, as well as planning input from operations ManagementAssisted with CEO in sales pitches and client meetingsPlan and scheduled meetings, training and any special events based on business requirementsAnswering telephone and directing calls, arranging office parties and events, filing and other admin duties
REFERENCES
To be provided upon request
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