Customer Service Project

Phone 052-****-***

**-***-****

E-mail ****.******@*****.***

References provided upon request

Lisa Kamins

Objective: Growth oriented position

Personal Skills: Quick learner, easy going personality, strong work ethic

Related Professional Experience

2009 - current

Torah Life Coaching

Private life coaching

Private (individual) life coaching – charity work

2008 - 2009

TLC Life Coaching

Marketing and educational writer

Computer System Administrator

Internet marketing – wrote and designed ads for email list distribution

Edited and created print ads

Edited class lectures

Computer System Administration

2007

Intellitech – Qualsystem

(project/freelance) Technical writer

Wrote and created TestShell on-line help

2006

Eyeblaster

(project/freelance) Technical writer

Wrote Eyeblaster Planning and Buying on-line help

2005

Israel Aircraft Industry

(project/freelance) Technical writer

Edited documentation

2004

Aladdin Knowledge Systems

Documentation Manager (project/freelance)

Product name change in documentation

Edited, wrote and created:HASP SL Customer Service video tutorialHASP SL Customer Service on-line helpHASP SL Server Installation manualHASP SL Server Migration manualHASP SL Administrator Commerce Server User's Guide and on-line helpHASP SL Usage Builder video tutorial

Created MS SQL databases

Installed HASP SL servers

Hired and Managed a team of 2 technical writers

Hired narrator and studio for recording tutorials

2003

Digital Verification Ltd

Project Technical Writer

Rewrote/updated/reformatted web site: url: http://www.digital-verification.com

Edited and re-wrote company business plan

Created and edited Power Point presentations

2002 – 2003

ESI: Expert Solutions International

Technical Writer

Created original, updated, edited and formatted documentation

Created and edited Power Point presentations

Design new templates

Explained ERDs (entity relational diagrams)

Created tutorials and movies with Viewlet Builder

2001

In Other Words, Ltd.

(project/freelance) Technical Writer

Updated existing manual

Researched and planned on-line help

2000

Quest Software

(project/freelance) Technical Writer

Created and designed out on-line help for DBAs

Create, design and layout manual for DBAs

Worked with team in Australian branch

Implemented Quest template

1990-1998

Gefen Computer Engineering, LTD

Technical Writer

Created manuals and on-line help for hardware-software products

Wrote marketing material

Presentation of products at technical shows

Technology Background

Familiar with: UNIX platform, Oracle8i, C++, Visual Basic, Java, HTML

Languages

English: Mother tongue, Hebrew: conversational

Tools

Linux Red Hat 9 (installed, used and configured), Windows NT, XP,MS Office: 2000, XP, 2003, 2007; FrameMaker 6 & 7, VISIO, Robohelp 2002, X5, 7, Robo WebHelp, RoboHTML, Adobe Acrobat Distiller (5, 6, & 7 professional), Power Point; Microsoft Visual Studio Source-Safe, Viewlet Builder, Paint Shop Pro 7 & 8, PhotoShop, Coral Draw 7 & 11, Snag-it, SNMPc (installed, used and configured)

Learning: WebWorks Publisher, Camtasia, Dreamweaver

Courses

TLC, Jerusalem, Israel, 2007, completed year course doing internship - registered Torah Life Coach

Refuah Institute, Jerusalem, Israel, 2006, Graduate courses in counseling psychology

Yeda School of Business and Technology, Technical Writing, Course 3 months, completed 1995

Education

Illinois Institute of Technology, Illinois, USA 1982

M.SC. Psychology

Wayne State University, Michigan, USA 1976 B. A. Psychology

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