Customer Service Electrical Engineer

* ********** ****, ********, **, L*X *E*

647-***-**** *********.*****@*****.***

Junior Electrical Engineer

Technically proficient, innovative and solutions-oriented Electrical Engineering graduate brings thorough understanding of Programming and Engineering Systems design methodologies, combined with extensive hands-on experience with various electrical and mechanical hardware/software. Offers a highly analytical approach to problem solving and proven success devising and implementing testing and measurement tools to optimize performance and process.

Natural project manager and effective liaison between diverse engineering teams with a driven and future-focused leadership style. Recognized as a resourceful and tenacious quick learner in acquiring the knowledge and skills to be a high impact contributor.

Advanced Control Algorithms Dynamic Systems Modeling Diverse Control Methods

TECHNICAL PORTFOLIO

Languages

C++, C, Java, Visual Basic

PLC

Allen Bradley, Siemens, GE Fanuc

Design

A/D and D/A Conversions; Analog/Digital/Mixed-signal Design

Methodologies

Experimental, Numerical, Analytical Robustification, Design for Six Sigma (DFSS)

Tools & Programming

MATLAB/Simulink, LabVIEW; PSpice, ETAP; AutoCAD; Siemens PSS/E; MS Office

Production

Validation Testing; Process Automation / Improvement; Fabrication and

Simulation; Human machine Interfaces (HMIs); Sensors

EDUCATION & ACADEMIC PROJECTS

Bachelor of Engineering, Electrical Engineering – Power Systems (2011) RYERSON UNIVERSITY, Toronto, ON

Key Courses: Project Management Power Systems Engineering Systems Design Process Control

Selected Research Projects

Wind Power Variability Analysis

Completed this independent project to evaluate the marketability of wind farms from a technical and economic perspective. Single-handedly created a simulation using MATLAB which increased wind farm efficiency by 50% based on existing market models.

Tools for Assessment of Transmission-Constrained Market Power in the Electricity Market

Led the efficiency analysis in a collaborative project to improve transmission and increase efficiencies in hydroelectric power using simulation tools such as ETAP and Simulink. Produced a model that successfully increased efficiency by 15% by automating relay switches.

Smart Meter for Intelligent Data Transmission Networks

Worked as the team leader on this group project to create a smart meter. Evaluated team member strengths to develop, define, and delegate project responsibilities in addition to coordinating various technological elements, and managing the critical path to ensure project deliverables were met according to deadlines.

Voted Best Electrical Engineering Design Project & selected for showcases in summer Engineering Expo

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ENGINEERING EXPERIENCE

PROJECT ENGINEER/workforce COORDINATOR APRIL 2012-OCTOBER 2012

Sobeys Inc., Toronto, Ontario

Brought on board to provide Engineering Co-ordination to the Workforce Management and Continuous Improvement Department by assisting in the creation of workforce management (Engineering) standards. Efficiently reviewed existing labour standards and determined changes required for the Sobeys Banner using the Maynard Operation Sequence Technique (MOST) to review/build new sub-operations for in-store labour standards.Managed and achieved an average efficiency rate of 97% in the deployment of engineering labor hours for 88 stores in Ontario resulting in savings exceeding $1M for two consecutive fiscal periods.Employed strong communication skills while liaising with mechanical and industrial engineering teams to ensure the seamless integration of store operating standards which resulted in a 25% increased throughput.Created accurate reports for Continuous Improvements in Business Intelligence (BI) database and Standards Pro (software) resulting in increased effectiveness in store operations.Orchestrated a 10% improvement in engineering standards generation and allocation by developing new testing and debugging procedures.Took the lead on motivating diverse engineering teams to meet common financial, performance, quality, and reliability objectives.

Electrical Engineer JUNE 2011-APRIL 2012

Clariant (Canada) Inc., Toronto, Ontario

Brought on board as a key support to the engineering team, harnessing advanced academic training to define electrical specifications for new electrical system designs and facilitating the development of analog, digital, D/A, A/D and mixed signal circuit designs for machine automation. Served as a key contributor at all stages of full life design cycle, from requirement definition through design, prototyping, proof of concept, testing and interface implementation. Leveraged strong communication skills to interface with mechanical, design and industrial engineering teams to ensure the successful integration of software and hardware components.Saved $500K through code optimization and the introduction of new electrical production techniques including calibration, functionality tests, and aggressive debugging. Drove a 2.3% increase in machine production reliability by developing and deploying new testing validation procedures using PSAT-PRO Integrated Development Process.Spearheaded improvements to the New Product Development (NPD) process, resulting in savings of $50K+ in production costs, better coding and programming, and a more streamlined software development cycle.Bolstered workplace efficiency by pairing with hardware design team to create comprehensive and critical support documents for electrical systems Fabrication, Integrated Circuit (IC) Design, PCB Design, and ASIC Design.

CUSTOMER SERVICE EXPERIENCE & TRAINING

Customer Service ASSOCIATE JULY 2007-FEBRUARY 2009

WAL-MART, Brampton, Ontario

Hired onto the seasonal department to manage customer inquiries, resolve client concerns, and maintain company merchandising standards. Awarded #1 Customer Service Rep in seasonal division on the merits of critical contributions to attaining various departmental objectives.Contributed to an 8% sales increase in 2008 by improving lead-generation and merchandising-tracking techniques.

Customer Service Skills Training- Centre for Education and Training, Brampton, Ontario

Completed various modules on the foundations of exceptional customer service. Topics included:

Principles of Telephone Service Building Rapport and Conversation Management Tactics Conflict Resolution

Outstanding Customer Service & Long-Term Loyalty Teamwork & Collaborative Environments

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