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Customer Service Health

Location:
Portland, OR
Posted:
January 24, 2013

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Resume:

Larissa A. Guran, MPH

Phone 503-***-****

Email abqack@r.postjobfree.com

Organizational DevelopmentLed strategic planning and visioning processes for organizations needing to clarify and align program operations with organizational mission & goalsRecruited a board of directors for an emerging advocacy & education non-profit organizationEstablished priorities & strategies to meet organizational goals, collaborate with community Oversaw the 1023 application for non-profit tax exempt statusHired, trained and evaluated staff for hospital-based birth doula programDeveloped and monitored annual program budget, including oversight of program expenditures and revenuesServed on management team to implement practice changes and staff development

Program Development, Evaluation and ManagementCreated original operating procedures and documentation for several programs and services, including medical interpreter services, customer service recognition, multicultural awareness, hospital-based birth doula services, forms completion for birth and death certificates and education & awareness of health care options for maternity careDeveloped and implemented staff training for programs related to medical interpretation, cultural brokering, working in a multicultural enviornment, supporting disadvantaged patients, in-patient case management, impact of socio-economic status on health and health behavior, supporting families through perinatal loss, Managed ongoing programs, meetings and initiatives involving multiple organizations and interestsEvaluated programs for process and outcomes including programs located in one institution, programs administered by one organization but carried out in several organizations and programs managed in coalition between several organizationsTrained community and health care workers in culturally competent health care strategies and consumer education

Fundraising & GrantwritingCompleted grant writing training through TACS in Portland, OREvaluated grant funding applications from community-based organizations and made funding recommendations to volunteer boardDeveloped outcomes-based evaluation tools for programs before, during and after the grant seeking processWrote, edited and reviewd grants for organizations seeking funding and made recommendations to improve quality of funding proposals

Professional Development

TACS, Foundation and Corporate Grant Strategies training participant, April 2010 – Portland, OR

Planned Parenthood Columbia Willamette Reproductive History 101 training participant, January 2009 – Portland, OR

DONA International Conferences, participant

July 2008 – Vancouver, British Columbia

July 2005 – Washington, DC

July 2002 – Clearwater, Florida

National Advocates for Pregnant Women Summit to Ensure the Health and Humanity of Childbearing Women conference participant & interpreter, January 2007 – Atlanta, GA

National Institutes of Health State of the Science conference – Cesarean Delivery on Maternal Request, participant, March 2006 – Washington, DC

Press & Publications

Judith P. Rooks, CNM, MPH, Eunice K.M. Ernst, CNM, MPH, Judy Norsigian & Larissa A. Guran, MPH, CD (DONA). (2008) Marginalization of Midwives in the United States: New Responses to an Old Story. Birth, 35(2), 158-161. (download copy here)

The Kojo Nnamdi Show, Guest Speaker, May 2007, Midwifery & Local Maternity Care, WAMU Radio; link to archives: http://www.wamu.org/programs/kn/07/05/02.php#14768

Baker, A. (2007, April). Takoma Women’s Health Center Forced to Close. Takoma Voice, http://www.takoma.com/archives/copy/2007/04/womenshealth.html

Jasinski, A. (2007, April 4). Two Birthing Centers to Close. Montgomery Gazette, http://www.gazette.net/stories/040407/burtnew210642_32336.shtml

Wildberger, S. (2003, August 1). Babies: Support for New Mothers. Washingtonian, http://www.washingtonian.com/articles/health/2497.html

Daly, M. (2003, June 5). Doulas Deliver Helping Hand, Know-how at Birthing; Holy Cross Program Eases Many Fears. Washington Post, p. T-26.

Hospital in Maryland Offers Multicultural Program for Immigrants. (2002, July 20). Voice of America News, http://tinyurl.com/guran-voa

Aizenman, N. (2002, May 12). International Deliveries; Maternity Wards Adapt to Special Needs of Region’s Rush of Immigrants. Washington Post, p. A-01.

Hedgpeth, D. (2001, April 19). Holy Cross Works to Accommodate Hispanic Patients. Washington Post, p.T-05.

Academic & Professional Presentations

Birth Support Network, Key insights and important developments from the DONA International

annual conference, 2008

NOAA Employee Work-life Center, Navigating the health care system and preparing for the birth

of your baby, 2007

Holy Cross Hospital, Getting comfortable with birth – know your options and resources, 2006

Trinity Health Systems, Excellence in Innovation Conference, 2004

Poster Presentation: Innovation in labor & delivery - Using doula programs to improve

outcomes and increase patient satisfaction

American Public Health Association, Annual Meeting, 2000

Oral Presentation: Tailoring a health message: Educating pregnant Latinas about the

risks of passive smoke

Poster Presentation: Providing support to laboring women: Culturally specific program

to help eliminate health disparities

Accomplishments

Azalea Award, Volunteer of Recent Years, Takoma Foundation, 2007 for work with the Birth Options Alliance.

Professional Experience

North Star Birth Services, Owner, Public health planning & evaluation, writing, doula support & childbirth education, July 2006 to present

Birth Options Alliance, President, Board of Directors, August 2005 to October 2007

Holy Cross Hospital, Manager of Perinatal Programs, June 2002 to July 2006

Holy Cross Hospital, Manager of Multicultural Services, March 2001 to May 2002

University of Maryland, College Park, graduate teaching assistant, September 1998 to June 2000

United Way of Central Maryland, outcomes coordinator, December 1997 to August 1998

United States Senator, Barbara A. Mikulski, caseworker, September 1996 to December 1997

Centro de la Comunidad, Inc., pregnancy prevention program coordinator, June 1996 to August 1996

Baltimore City Public Schools, teacher & Teach for America, corpsmember, August 1994 to September 1996, Spanish grades 6-8

Education

Master of Public Health, Graduate Certificate in Women’s Studies, University of Maryland, December 2000, GPA – 4.0

BA Spanish, University of Oregon, June 1994

Certificate of Study – semester abroad, Instituto Internacional, Seville Spain, 1993



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