Quality Assurance Data

Zaski Azucenas

**** *. ***** ***** • Carson, CA *0810 • Contact(s): 310-***-**** • Email: *********@*****.***

EXECUTIVE SUMMARY

Multifaceted, driven and highly motivated IT and combat systems professional specializing in helpdesk, system maintenance and repair seeks career in a management or supervisory capacity; offering multiple years of leadership roles, complimented by proven skill to significantly enhance objectives by utilizing the following areas of expertise:Training / InstructionRepair / Maintenance

MANAGEMENT PROFILEPossess a BS in Network and Communications Management (2012)Received Congressional Coin and two Army Commendation Medals for Meritorious services for Iraq duties and Artillery computer operator duties (Azusa, CA, 09/2008 – 09/2010)Served as a Team Leader responsible and signed for $1.5M worth of equipment resulting in zero loss (Fort Lewis, WA, 03/2003 – 09/2008)

EMPLOYMENT HISTORY

Field Artillery Tactical Data Systems Specialist 09/2008 – 09/2010

United States Army, National Guard, Azusa, CA

Job Summary: Administrated, operated and maintained communications systems, including Dell desktops, laptops and printers. Utilized Linux, Windows; provided preventative and situational maintenance / repair on field artillery tactical data systems equipment, section vehicles and generators associated with field artillery tactical data systems.Maintained fire capabilities maps and charts; updated and maintained data in the field artillery tactical data systems; set up field artillery tactical data systems, including cabling, installation and removalServed as the Certified Mail Clerk for the Unit, First Sergeant Driver, Armory Assistant and Squad Team Leader

Achievements:Oversaw $1.5M in equipment with zero losses

Achievements:Provided support for and aided in the capture of 30 high value targets during Iraqi Freedom 1 and 5Received and Honorable Discharge

Field Artillery Tactical Data Systems Specialist 03/2003 – 09/2008

United States Army Active Duty, Fort Lewis, WA

Job Summary: Implemented, troubleshot, tested and maintained assigned communications systems; provided field artillery tactical data systems support, including cabling, installation, and removal procedures.Prepared the Computer Center for operation and shutdown including assuming responsibility for the issuance, use, documentation, return and disposal of assigned equipmentInterpreted directives and translated them into field personnel work assignmentsUpdated initialization data and data base information in the field artillery tactical data systemsCommunicated verbally and in writing with subordinates, peers and superior officersStored, managed and retrieved fire capabilities maps and chartsCollected performance data and generated management reports for review in meetings

Zaski Azucenas Page TwoTroubleshot and repaired / maintained field artillery tactical data systems equipment, section vehicles and generators associated with field artillery tactical data systemsEstablished programmatic and operational objectives, defined priorities and assigned work for subordinatesAdministrated, maintained and addressed issues with Dell desktops, laptops and printers. Utilized Linux, Windows XP/Vista/7 operating systems running message processing software (AFATDS)Completed assigned duties individually and as part of a teamInstalled, updated and configured SINCGARS radio systemsCreated work schedules and inspected finished work to ensure compliance with quality assurance controlsServed as the Certified Mail Clerk for the Unit, First Sergeant Driver, Armory Assistant and Squad Team LeaderTrained personnel in military procedures, protocols and policies

Data Entry Temp 01/2001 – 03/2003

Medical Records Warehouse, San Diego, CA

Job Summary: Input data into databases from purged medical files of hospitals; audited input data to ensure that files were in order before sending them for storage.Managed file room security via on the spot challenges to verify the credentials of persons in the record facility

Achievements:Received a permanent employment offer after only three months, selected for accuracy and process speed

Message Center Agent 12/1998 – 01/2000

Aradiant, San Diego, CA

Job Summary: Received and processed incoming calls to the Call Center; relayed text messages to pagers; trained new personnel on database management and utilization, including how to find criteria and techniques for call management.Followed internal quality procedures of typing messages and speaking it back to the caller verbatim before sending

Achievements:Received multiple bonuses for call volume processing and message accuracy

EDUCATION:

BS, Network and Communications Management, DeVry University, Long Beach, CA, GPA: 3.5, 03/2009 – 08/2012

SECURITY CLEARANCESecret (ACTIVE / INACTIVE)

TECHNICAL PROFICIENCIES:MS Office: Word, Excel, PowerPoint, AccessMS Windows – All Versions since 1998AS/400

REFERENCES

Personal and professional references gladly furnished upon request.

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