Customer Service Administrative Assistant

Allen Gelula

***-** ********** **** *******, ON L3T 4T7 416-***-**** ********@*******.***

Administrative Assistant

An eager and ambitious client-centric Administrative Assistant with extensive experience wearing multiple hats in a variety of work environments. Skills include:

Scheduling/Calendar Management

Purchasing of supplies

Client relationship management

Client support

Intake and Orientation

Office coordination

Drafting communications

Executive support

Office suite products

Administrative support

Professional Experience

Antibes Community Centre - City of Toronto, Parks, Forestry & Recreation (weekends only)

Customer Service Representative

2009 – Present

Provided customer support to patrons attending community programsKept track of invoices and organized them accordinglyGuided new patrons to the centre through a standard orientation processConducted tours of facilities to potential patronsAnswered client requests by phone, and at the front deskProcessed payments for facility subscriptions and other feesEntered client information into an automated registration form (new clients, address changes)Assisted operations with program and event planning/schedulingFostered great relationships with patrons and families

Antibes Community Centre - City of Toronto, Parks, Forestry & Recreation

Recreational Sports Coordinator – Table Tennis, Badminton, Soccer

2006 – 2011

Coordinated a variety of recreational sports programsCoached and mentored kids aged 6-12 to succeed in different sportsTrained children in specific sports skills (e.g. goal keeping, ball control, paddle positioning, etc)Communicated with parents, answered questions and addressed concernsSupervised groups, and ensured a safe and fun environmentCreated daily sports and break schedulesSupervised summer and winter camp activitiesResolved conflicts between children of any age group

Best Buy

Sales and Customer Service associate

2009 – 2011Professionally assisted customers with inquiriesDemonstrated product use and specifications as well as alternatives and similar productsProcessed a variety of different retail transactions (sales, refunds, exchanges, store credits)Assisted with phone calls and desk coverageEnsured in-store tidiness at all times

Certifications

Standard First Aid Certificate

Education

George Brown College – St. James Campus

Bachelor of Applied Business in Hospitality Operations Management

2006 – 2012

References available upon request

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