Customer Service High School
Resume:
RE : Customer Service Training Support Specialist
To: Human Resources 3K Consulting,
I am writing to apply for the position Customer Service Training Support Specialist as advertised on Ziprecruiter.com. Although I have spent the majority of my professional life in education at the secondary, adult and collegiate levels, the description of this job closely matches the duties I have performed for years. I am confident that my education and experience would be an asset at your company.
I earned a Bachelor of Arts degree in English from the University of Louisiana-Lafayette (United States) in 1994 and a Master of Science degree in Secondary English Education from Alcorn State University (United States) in 2002. I became certified with the Ontario College of Teachers in 2010. I have a Special Education Part 1 additional qualification which I earned in December of 2012. In January of 2013, I’ll earn my Teacher of English as a Second Language-Ontario diploma.
Since 2004 I have worked as a secondary English teacher, English as a Second Language teacher and a college level English professor. My work in the classroom has given me innumerable hours of experience as an expert educator. I’m very adept at breaking down tough-to-grasp concepts and making them easy to understand. Within my classrooms (which, on occasion, have contained groups of over forty people at different academic levels and often speaking different languages) I have engaged students in curriculum-based learning using multi-modal strategies and relevant technology to reach students with different learning styles. In addition, I was awarded Teacher with the Best Personality out of nearly 200 candidates at Morse High School in San Diego, CA. It has always been important to me that information is relayed in a way that makes even the driest academic material interesting and engaging.
I possess excellent interpersonal skills and have worked successfully with colleagues and students with a multitude of personality types. I also possess strong organizing skills, evaluative/analytical skills and the understanding of relevant computer programs (e.g. Microsoft Word, Power Point, and Microsoft Office.) I am frequently noted for my commanding, attention-grabbing voice that is well suited for the delivery of material orally to large groups of people. My references are excellent and my passion for this type of work is second to none.
I welcome the opportunity to interview with you. I can be reached at 905-***-**** or ***********@*****.***
Thank you for your consideration,
Henry Myers Drake, M.S.
Henry Myers Drake, M.S.
HIGHLIGHTS OF SKILLS & QUALIFICATIONS
Master of Science degree in Secondary EducationExtensive understanding of Microsoft Word, Microsoft Office and PowerPoint Seven years of experience teaching at the collegiate and secondary levels Excellent oral and written communication skills
PROFESSIONAL EXPERIENCE
English as a Second Language Teacher- Bond Academy, Toronto, ON 2012
Taught conversational English to Chinese high school students learning English as a second language Enhanced understanding of Canadian culture by introducing social norms and customsMaintained all applicable records including attendance and gradesExhibited cultural sensitivity towards all students at all times
Supply Teacher-Bond Academy, Toronto, ON 2010-2011
Implement lesson plans for a variety of grades and subjectsPrepare supplemental educational materials designed to meet the unique learning needs across different classroom settingsMaintain grade reports including attendance and disciplinary records Liaise with faculty members and staff in order to facilitate school activities
Secondary English/Language Arts Teacher-Morse High School, San Diego, CA 2007- 2010
Created lesson plans in accordance with the California State Standards for English
Language Arts curriculum for 9th and 11th grade studentsEducated students utilizing a variety of effective teaching methodologies and technology which address different learning styles within classrooms of up to 35 childrenMaintained daily communication with parents concerning students’ progress
Secondary English/Language Arts Teacher-Jim Hill High School, Jackson, MS 2003-2007
Created lesson plans in accordance with the Mississippi State Standards for English/Language Arts curriculum for 9th grade studentsTaught and delivered material in classrooms of up to 30 childrenUsed a variety of teaching modalities to facilitate the learning processCreated, delivered tests, quizzes, and examinations to evaluate student learning
Henry Myers Drake, M.S.
PROFESSIONAL EXPERIENCE, Continued
College English Composition Teacher-Hinds Community College, Pearl, MS 2005-2007
Prepared lessons based primarily on world fiction and non-fiction literature Conducted lectures and facilitated classroom discussions of the material to enhance learning
and comprehension for students at the college levelInstructed students on composition of critiques of classroom material
English as a Second Language Teacher- Hinds Community College, Jackson, MS 2004-2005
Taught conversational English to adults learning English as a second language Enhanced understanding of American culture by introducing social norms and customsMaintained all applicable records including attendance and gradesExhibited cultural sensitivity towards all students at all times
EDUCATION
Teacher of English as a Second Language Diploma 2013
Canadian College of Educators, Mississauga, ON
Single Subject State Certification (1-year Teacher Training course) 2006
Mississippi Alternate Path to Quality Teachers Training Institute, Raymond, MS
Master of Science, Secondary English Education 2002
Alcorn State University, Lorman, MS
B.A., English, Applied Music Minor 1994
University of Louisiana-Lafayette, Lafayette, LA
AWARDS & CERTIFICATIONS
Certification with the Ontario College of Teachers Teaching of English as a Second Language Ontario Certification (January 2013)Special Education One Certification
References Available Upon Request
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