Customer Service Quality Assurance

Chelsea Gavin

Chelsea **************@*****.*** Education Colorado Film School Community College of Aurora, Denver, CO Enrolled: May 2011 Grade: Sophmore Employment History March 2011 – Present: Customer Service Representative Company: EchoStar: Dish Network Littleton, CO * Also responsible for adding or removing programming on accounts, and selling value of additional packages on accounts to increase the company’s revenue. * Provides technical and billing support to customers, and handles sensitive data like social security numbers, and billing information. * Responsible for creating tech appointments and open and closing work orders on the accounts. January 2011 – May 2011: Telemarketer Company: Consolidated Medical Services Highlands Ranch, CO * Performed outbound calls to potential clients. Duties included handling sensitive credit card information, and selling products to new clients and retaining current clients. August 2011 – April 2012: Quality Assurance Company: Fedex Ground Englewood, CO * Determine damaged packages. Responsibilities included either repairing damaged package and/or fill out damage report for customer. * Calling customers for the correct shipping address to insure package goes to correct location, or providing location for customer to pick up packages. * Accurately imputing data for international and hazmat packages, and faxing daily report to main FedEx headquarters. March 2010 – August 2011: Package Handler Company: FedEx Ground Englewood, CO * Responsibilities included repairing damaged packages, loading packages into the delivery trucks, and ensuring all packages are scanned. June 2008 – December 2008: Administrative Assistant Company: Denver Election Commission Denver, CO * Supervised the ballot processing team of 15 to 20 employees. Was in charge of making sure the ballots were alphabetically categorized, or numerically organized. * Performed administrative duties including data entry, copy and editing, and creating excel reports to show our progress in the election commission * Handled calls from both registered and unregistered voters, provided information on dates of elections, locations to vote, and how to properly fill out ballot. Professional Skills Microsoft Office – Intermediate