Customer Service Sales

Joanne Rigano

***-*** **** ** **** 905-***-****

Milton, ON L9T 1P7 905-***-****

************@*****.**

OBJECTIVE

To obtain position as an Electrical Sales Professional

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years experience in sales of lightning and distribution products in commercial and residential sectorExpertise in sales of manufacturing products such as Siemens, Schneider, Canlyte, Lumacell, Thomas Lighting, Mueller Electric, Cutler HammerIn depth knowledge of manufacturers of panel boards, switchboards and sola ballasts Outstanding negotiation and marketing skills resulting in increase of sales from $ 400K to $ 1,500K in 6 monthsExcellent in contract negotiations and project coordination from initial stage to completion increasing profit to 21%Adept at developing Excel monthly report for sales agents to ensure flow of informationProficient in Siemens IQS Schneider E Way systems, J D Edwards and AS400

EMPLOYMENT HISTORY

Inside Sales 2011-

Sycor Technology, Mississauga PresentQuotations for Cable Assemblies and WireTraining Co-Workers with Customer Service

Distribution Specialis 2010-2011

Franklin Empire, Toronto Developed and retained customer base by keeping in touch with customer, performing cold calls and maintaining regular follow ups resulting in increasing sales by 70%Prepared orders up to $ 1 Million using Siemens IQS System to complete quotesAddressed technical problems and trouble shooting of products to solve customer issues and to meet project deadlinesInitiated negotiation and completed sale of outstanding orders with various suppliersCoordinated orders with customer’s scheduled date and expedited/verified delivery to ensure customer satisfactionRetained 100 Key Accounts by responding to inquiries and maintaining constant contact Assisted co-worker in customer service responsibilities and processes/procedures related to Inside SalesConsulted with clients proposing alternative products to secure customers’ orders

Outside Sales Projects 2007–2009

Hudco Electric Supply, MississaugaCompleted all quotations for projects on daily basisExpanded customer base by 50% by recommending new products to exsisting customers, researching market and contacting new clients through cold callsContacted vendors to expedite the orders for deliveryOverseen projects from the initial stage to completion to ensure customer satisfactionIdentified customers need and reserched products to fullfill desired customers orders Evaluated and verified financial information for projects to ensure correct billing to customers

Quotations/Outside Sales 2002–2007

Litemor, Toronto On Prepared quotations for customers using Siemens Distribution SystemPrioritized projects and quotations to ensure timely delivery of project to customersCollaborated with vendors to negotiate project cost, to provide best market price to customersEstimated product cost from single line drawings for lightning and distributionAssessed clients needs for products and interpreted customer requirements for projectsRecommended new products for customers and administered billing for the projectsResearched market and gathered information to complete lightning quotation on time

EDUCATION

Business and Management 1979

Humber College, Toronto

PROFESSIONAL DEVELOPMENT

Siemens Switchboards 2009

Siemens, Burlington

Siemens Switchgear 2008

Siemens, Burlington

REFERENCES AVAILABLE UPON REQUEST

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