Sales Customer Service

Aidan McGill

**** ***** ********, ********, *******. L6J 7C1

Tel: 647-***-**** Email: ***********@*****.***

Qualifying SkillsOver ten years of computer software, hardware, networking, and IT support service.Acquired solid understanding of Windows based operating systems and Windows networking.Able to diagnose and repair hardware/software issues on both laptop and desktop PC's quickly and efficiently.Natural leader with excellent communication skills.Management and training experience.Evaluated and quoted for home user and business repair/support clients.Solid knowledge in electronic technologies.LAN, WAN, and VPN troubleshooting experience.Familiar with all Microsoft office programs.Organized and able to multi-task.

Relevant Experience

Administrative Assistant, Technical Support Group, UPS Canada, February 2012 – November 2012

Responsible for entering and tracking ACC requests within UPS IT department.Trained with on the road external support technicians.Analysed department budget for discrepancies and produced reports in excel.Produced training documentation for Administrative duties.Scheduled Technicians and shipped parts to customer locationsMaintained and cataloged data backup tapes.Familiar with corporate software tools such as Khalix, Oracle and some DOS based databases.Experienced with all Microsoft office programs and SharePoint.Tracked and managed reports from other departments and presented them to Manager.Maintained good communication and organizational skills for a varied and fast paced office environment.Helped implement cost saving strategies through review of department spending.Adaptive, taking on extra responsibilities and being cross-trained for another employee’s position.

Resident Technician, Staples Business Depot, Oct. 2007 – Oct. 2011Diagnosed and repaired computers quickly and efficiently Mac and Windows.Set and achieved sales goals while creating and implementing business plans to drive profits.Coached and trained all technology associates on solution selling and the importance of the tech business.Met customer needs with both hardware and software repairs while simultaneously resolving any customer issues.Implemented repair and sales procedures to increase efficiency and understanding.Repaired laptop, desktop software and hardware while maintaining customer contact.Trained employees with disabilities as part of a work placement program.Ordered, shipped and repaired parts, computers and laptops.Worked with Linux home and server machines.Managed part time technician, trained and supervised computer associates. Was consistently recognised and rewarded for exceeding sales goals both in repair and on the floor sales.Solved Staples internal networking, printing and computer problems.

Computer Sales/Repairs, Own Business, Gateshead, UK, Jan. 2004 – Mar. 2006Advertised and promoted business through various methods including contacting local businesses.Custom built machines to client’s specifications.Small business support, troubleshooting custom made software for financial and dental usage.Provided IT troubleshooting for home and business customers with Windows server 2000/2003.Consistently met short time constraints to solve problems and maintained book keeping and profit margins.Grew business and increased annual profit while providing the best customer service.

Additional Experience

Computer Sales/Repair, SJ Technology Computer Store, Gateshead, UK, Sept. 2003- Oct. 2004

Sales Associate, Windows Music/Instrument store, Newcastle, UK, Jan. 2006 – Feb. 2006

Sales Associate, Music, Video and Game, Newcastle, UK, Jul. 2005 – Jan. 2006

Education

H.B.A, Undergraduate, University of Toronto at Mississauga, 2008 - 2010

References available upon request

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