Quality Assurance Manager

Chris Kortbein

**** ******** ****** *. #***, Minneapolis, MN 55408 www.timbercreativedesign.com **********@*****.*** 612-***-****

SUMMARY

Dedicated marketing professional with proven abilities in marketing communications, graphic design and web

development for more than 13 years. Thrives in fast-paced environment with excellent reputation for

professionalism, creativity and efficiency. Well developed communication skills.

EXPERIENCE

12/98 05/10

BI, INC. (previously Business Incentives) business incentive firm

Web Site Designer/Producer, 10/06 05/10

Website development Designed and built registration sites for more than 100 travel programs annually for

Fortune 500 companies with a 91% customer satisfaction rating and 96% user satisfaction rating.

Email production Produced html emails integrating the look of the corresponding registration site.

Quality assurance Tested each site for accuracy and overall user experience. Ensured accuracy and

efficiency of all registration sites through conception and creation of template documents.

Graphic design - Created registration sites, event portal sites, on-site monitor graphics and banner ads.

Leadership - Established position criteria, interviewed candidates and trained new designers.

Travel Communications Manager, 12/98 10/06

Project management Produced informational and motivational communications for the incentive

travel programs and meetings of Fortune 500 companies.

Graphic design Created and manipulated Mac and PC logos. Designed letterhead, travel information

booklets, itineraries, invitations, signs, banners, ticket wallets, name badges and gift cards.

Writing Wrote, proofread and edited copy for print and electronic communications.

Website development Worked with Technology Group to develop websites for capturing participant data.

Client Mailing Center management Managed Client Mailing Center staff, scheduled mailing dates and

coordinated assembly of mailings to ensure timely delivery of information to program participants.

Budget maintenance Monitored costs to maintain budget for each client account. Negotiated with

suppliers to obtain quotes and establish rates.

Presentations Presented mock-ups and production samples to clients. Recommended program

enhancements and upgrades.

Training Trained new program managers, travel communications department members and interns.

02/97 12/98

MEAD & HUNT, INC. architectural and engineering consulting firm

Marketing Coordinator

Graphic design Designed and coordinated print production of single to full-color promotional materials

including, but not limited to, brochures, ads, newsletters and direct mail.

Media Researched, developed and executed media plans. Negotiated ad rates, researched creative

requirements, completed insertion orders and met applicable deadlines. Developed and maintained mailing

lists for newsletters and direct mail campaigns.

Photography Photographed project sites and coordinated professional photo shoots.

Writing Wrote and edited proposals, internal and external newsletters, ad and promotional copy, press

releases and trade journal articles.

Website Development Planned, designed and wrote copy for corporate website.

Mentoring Supervised marketing intern by delegating tasks, training and monitoring quality of work.

Presentations Developed scripts, designed PowerPoint presentations and coached presenters for interviews

with potential clients.

Tradeshows Coordinated pre-show mailings, attendance and follow-up. Designed and produced booth

graphics, raffle items and handouts.

COMPUTER SKILLS

Photoshop, Illustrator, Flash, Dreamweaver, Quark, InDesign, (X)HTML, CSS, WordPress, jQuery, FileZilla, Word,

Excel, PowerPoint, Outlook

EDUCATION

UNIVERSITY OF WISCONSIN-MADISON

Bachelor of Arts, December 1996

Major: Journalism - Advertising and Public Relations

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